At a Glance
- Tasks: Provide top-notch 3rd Line Support and work on exciting tech projects.
- Company: Join a growing MSP dedicated to delivering exceptional IT services.
- Benefits: Enjoy life assurance, health insurance, paid certifications, and 25 days holiday.
- Other info: Fully onsite role in Coventry with opportunities for progression.
- Why this job: Be part of a dynamic team, enhance your skills, and make a real impact.
- Qualifications: Proven experience in troubleshooting for a user base of 1350 via various channels.
The predicted salary is between 30000 - 42000 £ per year.
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This range is provided by Franklin Fitch. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.
Base pay range
Direct message the job poster from Franklin Fitch
Recruitment Consultant at Franklin Fitch
Location: Coventry - Fully Onsite
Responsibilities:
You will be working for a growing and expanding MSP, and you will be dedicated to one of their VIP clients, providing escalated 3rd Line Support and working on improvement and implementation projects. The ideal candidate will have a proven history of troubleshooting and resolving technical issues for a client base of 1350 users via remote connectivity, telephone, or email.
- Customer Support: Handle escalated calls from customers around the UK. Provide excellent levels of customer service at all times.
- Remote Diagnostics: Perform detailed fault diagnostics by remotely accessing customer environments.
- On-Site Support: Travel to customer sites as required for planned meetings or project work.
- Maintenance and Preparation: Run daily checks on backups and carry out preventative maintenance on customer environments.
- Project Work: Complete small projects, including researching and testing new products and technologies.
- Benefits: Life Assurance, Health Insurance, Paid certifications and development opportunities, Progression opportunities, 25 days holiday.
Seniority level
- Associate
Employment type
- Full-time
Job function
- Information Technology
Industries
- IT Services and IT Consulting
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3rd Line Support Engineer in Coventry employer: Franklin Fitch
Franklin Fitch is an excellent employer that values innovation and collaboration, providing a dynamic work environment for Senior Client Services Engineers. With a strong focus on employee growth, we offer ongoing training and development opportunities, ensuring our team members are equipped to tackle the latest challenges in Azure and on-premises environments. Located in a vibrant area, our company promotes a culture of support and teamwork, making it a rewarding place to build a meaningful career.
StudySmarter Expert Advice🤫
We think this is how you could land 3rd Line Support Engineer in Coventry
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Franklin Fitch. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Franklin Fitch before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace 3rd Line Support Engineer in Coventry
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Franklin Fitch:Your cover letter is your chance to shine! Tell us why you want to work at Franklin Fitch specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Franklin Fitch!
How to prepare for a job interview at Franklin Fitch
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
