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- Tasks: Provide top-notch 3rd Line Support and work on exciting tech projects.
- Company: Join a growing MSP dedicated to delivering exceptional IT services.
- Benefits: Enjoy life assurance, health insurance, paid certifications, and 25 days holiday.
- Why this job: Be part of a dynamic team, enhance your skills, and make a real impact.
- Qualifications: Proven experience in troubleshooting for a user base of 1350 via various channels.
- Other info: Fully onsite role in Coventry with opportunities for progression.
The predicted salary is between 30000 - 42000 £ per year.
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This range is provided by Franklin Fitch. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.
Base pay range
Direct message the job poster from Franklin Fitch
Recruitment Consultant at Franklin Fitch
Location: Coventry – Fully Onsite
Responsibilities:
You will be working for a growing and expanding MSP, and you will be dedicated to one of their VIP clients, providing escalated 3rd Line Support and working on improvement and implementation projects. The ideal candidate will have a proven history of troubleshooting and resolving technical issues for a client base of 1350 users via remote connectivity, telephone, or email.
- Customer Support: Handle escalated calls from customers around the UK. Provide excellent levels of customer service at all times.
- Remote Diagnostics: Perform detailed fault diagnostics by remotely accessing customer environments.
- On-Site Support: Travel to customer sites as required for planned meetings or project work.
- Maintenance and Preparation: Run daily checks on backups and carry out preventative maintenance on customer environments.
- Project Work: Complete small projects, including researching and testing new products and technologies.
- Benefits: Life Assurance, Health Insurance, Paid certifications and development opportunities, Progression opportunities, 25 days holiday.
Seniority level
- Associate
Employment type
- Full-time
Job function
- Information Technology
Industries
- IT Services and IT Consulting
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3rd Line Support Engineer employer: Franklin Fitch
Contact Detail:
Franklin Fitch Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land 3rd Line Support Engineer
✨Tip Number 1
Familiarise yourself with the specific technologies and tools mentioned in the job description. Being well-versed in the systems used by the MSP will not only boost your confidence but also demonstrate your commitment to the role during interviews.
✨Tip Number 2
Prepare for common technical scenarios you might face as a 3rd Line Support Engineer. Practising troubleshooting techniques and being ready to discuss past experiences where you've resolved complex issues can set you apart from other candidates.
✨Tip Number 3
Showcase your customer service skills during the interview process. Since this role involves handling escalated calls, be prepared to share examples of how you've successfully managed difficult customer interactions in the past.
✨Tip Number 4
Network with current or former employees of Franklin Fitch or similar companies. Engaging with them on platforms like LinkedIn can provide you with insider knowledge about the company culture and expectations, which can be invaluable during your application process.
We think you need these skills to ace 3rd Line Support Engineer
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in 3rd Line Support. Focus on specific technical skills, troubleshooting abilities, and any customer service experience that aligns with the job description.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for IT support and your ability to handle escalated customer issues. Mention any specific projects or achievements that demonstrate your problem-solving skills.
Highlight Relevant Certifications: If you have any certifications related to IT support or specific technologies mentioned in the job description, be sure to include them. This can set you apart from other candidates.
Showcase Your Customer Service Skills: Since the role involves handling escalated calls and providing excellent customer service, include examples of how you've successfully managed customer interactions in previous roles.
How to prepare for a job interview at Franklin Fitch
✨Showcase Your Technical Skills
Be prepared to discuss your troubleshooting experience in detail. Highlight specific examples where you've resolved technical issues for users, especially in a remote support context. This will demonstrate your capability to handle the responsibilities of a 3rd Line Support Engineer.
✨Emphasise Customer Service
Since this role involves handling escalated calls, it's crucial to showcase your customer service skills. Share instances where you provided exceptional support and how you managed difficult situations with clients. This will show that you can maintain high service levels under pressure.
✨Familiarise Yourself with Remote Diagnostics Tools
Research and understand the tools commonly used for remote diagnostics. Being able to discuss these tools and how you've used them in past roles will give you an edge. It shows that you're proactive and ready to hit the ground running.
✨Prepare for Project Discussions
The job involves project work, so be ready to talk about any relevant projects you've completed. Discuss your role in researching and testing new products or technologies, and how you contributed to successful outcomes. This will highlight your ability to adapt and innovate.
