Service Management Analyst

Ahead of upcoming ISO27001 and ITIL Service Operations audits, this organisation\’s IT team require focused support from an individual who has been through ISO27001 / ITIL audits previously to provide a structured framework to ensure the effective and efficient delivery of services, aligned with recognised industry best practices. You will be required to purchase a baseline assessment of the current state of processes, document existing processes, identify any gaps and suggest best practice where processes can be improved or are missing, within a short 3-month timeframe.

Location : Hybrid, onsite in the central London office 1 day a week

Contract : 3-month term

Day rate : £300-£325 per day, inside IR35

Essential skills & experience required:

• Well-versed in ITIL analysis and documentation as the core focus of previous work
• Able to show documented evidence of ITIL maturity baseline assessment and problem management process experience (either through standardised templates used, or examples of anonomised previous work)
• Strong understanding of the processes, flows and service delivery elements across JML (joiners, movers and leavers) from an ID, change, access controls perspective
• Confident, clear communicator