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- Tasks: Help charities optimise their CRM systems and improve data processes.
- Company: Specialist consultancy focused on charities and not-for-profits.
- Benefits: Structured training, career progression, and a hybrid working model.
- Other info: Join a growing team with opportunities for personal and professional growth.
- Why this job: Make a real impact while developing your consulting skills in a supportive environment.
- Qualifications: Hands-on CRM configuration experience and strong communication skills.
The predicted salary is between 28800 - 43200 £ per year.
Central London, majority office-based initially, then hybrid working.
Our client is a specialist consultancy helping charities and not-for-profits get more out of their data and CRM systems. They are a trusted name in the sector, growing steadily and building a team of consultants who are as comfortable configuring a CRM as they are sitting across the table from a client explaining why their processes need a rethink. If you want real progression, real responsibility and to make a real impact then this could be a great opportunity for you.
The role:
Joining as a CRM Consultant, you will need to bring hands-on CRM configuration experience to build on. You will receive structured training in-house to deepen your technical capability and sharpen your consulting skills. The goal will be to move beyond ‘system admin’ and into delivering high-quality consultancy services to external clients. You will work closely with charities and not-for-profits, helping them untangle data challenges, improve processes, and actually use their CRM’s capabilities. If you enjoy trusted partnerships, stakeholder conversations, and getting deep into the detail of how systems work, this could offer the perfect blend in a role.
What you will be doing:
- Act as a key client-facing representative and subject matter expert throughout the relationship lifecycle, from prospect meetings to ongoing.
CRM Consultant in London employer: Franklin Bates
Contact Detail:
Franklin Bates Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land CRM Consultant in London
✨Tip Number 1
Network like a pro! Reach out to your connections in the charity and not-for-profit sectors. We all know that personal recommendations can open doors, so don’t be shy about asking for introductions or advice.
✨Tip Number 2
Show off your skills! When you get the chance to chat with potential employers, make sure to highlight your hands-on CRM configuration experience. We want to see how you can bring value to their team right from the start.
✨Tip Number 3
Prepare for those interviews! Research the company and its clients, especially in the charity sector. We need to understand their challenges and how we can help them improve their processes with our CRM expertise.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are proactive and engaged with our mission.
We think you need these skills to ace CRM Consultant in London
Some tips for your application 🫡
Tailor Your CV: Make sure your CV speaks directly to the CRM Consultant role. Highlight your hands-on CRM configuration experience and any relevant consulting skills. We want to see how you can bring value to our clients!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're passionate about working with charities and not-for-profits. Let us know how your skills can help improve their data challenges and processes.
Showcase Your Communication Skills: As a CRM Consultant, you'll be client-facing, so it's crucial to demonstrate your communication skills in your application. Use clear, concise language and make sure your personality comes through – we love a bit of character!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen on joining our team!
How to prepare for a job interview at Franklin Bates
✨Know Your CRM Inside Out
Make sure you brush up on your CRM configuration skills before the interview. Be ready to discuss specific systems you've worked with and how you've tackled challenges in the past. This will show that you're not just familiar with the software, but that you can also apply it effectively in real-world scenarios.
✨Understand the Charity Sector
Since the role involves working closely with charities and not-for-profits, do some research on the sector. Familiarise yourself with common data challenges these organisations face and think about how your skills can help them overcome these issues. This knowledge will impress your interviewers and demonstrate your commitment to making a real impact.
✨Prepare for Client Conversations
As a CRM Consultant, you'll be engaging with clients regularly. Practice articulating your thoughts clearly and confidently. Consider role-playing potential client scenarios with a friend or family member to get comfortable with explaining complex processes in simple terms. This will help you shine during the interview when discussing your approach to client relationships.
✨Showcase Your Problem-Solving Skills
Be ready to share examples of how you've improved processes or solved data-related problems in previous roles. Use the STAR method (Situation, Task, Action, Result) to structure your answers. This will help you convey your experience effectively and highlight your ability to deliver high-quality consultancy services.