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For Companies At a Glance
- Tasks: Lead a transformative B2C digital system implementation that enhances customer experiences.
- Company: Join a major UK organisation focused on modernising customer interactions.
- Benefits: Competitive salary, dynamic work environment, and opportunities for professional growth.
- Why this job: Make a real impact on millions of customers while driving digital change.
- Qualifications: Experience in large-scale digital implementations and strong stakeholder management skills.
- Other info: Fast-paced role with the chance to lead cross-functional teams and innovate.
The predicted salary is between 80000 - 85000 £ per year.
Location: Maidenhead
Salary: £80k-£85k
About the Role
We are supporting a major UK organisation as they embark on a flagship transformation programme centred around the implementation of a new B2C digital system/application. This is a strategically critical initiative designed to modernise customer experience, streamline operations and enable future growth.
As Programme Manager, you will take full ownership of delivering this end-to-end programme from shaping scope and strategy through to implementation, adoption and benefits realisation. This is a high-visibility role with direct influence on how millions of customers interact with the brand.
If you’re passionate about delivering customer-centric digital change and thrive in fast-paced environments, this is a rare opportunity to lead a programme that genuinely moves the needle.
What You’ll Lead
- Delivery of a new B2C system/application that transforms customer journeys across digital and in-store touchpoints
- Programme planning, governance and execution across multiple business units
- Integration of the new platform with existing systems (e-commerce, POS, CRM, fulfilment, payments etc.)
- Process redesign and simplification to support a seamless customer experience
- Stakeholder engagement across Operations, Digital, Technology, Marketing and Customer Service
- Vendor and third-party management, ensuring delivery aligns to commercial and technical expectations
- Benefits realisation, ensuring measurable improvements in customer experience, efficiency and revenue
What We’re Looking For
You’ll be a great fit if you bring:
- Proven experience delivering large-scale digital or B2C system implementations
- Strong background in retail, e-commerce, consumer services or other customer-centric industries
- Ability to translate strategy into clear delivery plans with defined outcomes and benefits
- Experience managing cross-functional teams and influencing senior stakeholders
- Strong understanding of system integration, data flows and digital product delivery
- Excellent communication and stakeholder management skills
- A structured, proactive and resilient approach to programme leadership
- Experience working with Agile or hybrid delivery models
Ideal Experience Includes
- Implementation of customer-facing platforms (e.g., e-commerce, mobile apps, CRM, loyalty, booking systems, POS)
- Working with product, UX, engineering and operations teams
- Managing third-party vendors and technology partners
- Leading change across multi-site retail or consumer environments
Programme Manager in Maidenhead employer: Franklin Bates Limited
Contact Detail:
Franklin Bates Limited Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Programme Manager in Maidenhead
✨Tip Number 1
Network like a pro! Reach out to your connections in the industry, attend relevant events, and engage with professionals on platforms like LinkedIn. We all know that sometimes it’s not just what you know, but who you know that can help you land that Programme Manager role.
✨Tip Number 2
Prepare for those interviews by practising common questions related to B2C system implementations. We recommend using the STAR method (Situation, Task, Action, Result) to structure your answers. This way, you can clearly demonstrate your experience and how it aligns with the job description.
✨Tip Number 3
Showcase your passion for customer-centric digital change! During interviews, share specific examples of how you've improved customer experiences in previous roles. We want to see that you’re not just about delivering projects, but also about making a real impact on customers.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take the initiative to connect directly with us. Let’s make this happen together!
We think you need these skills to ace Programme Manager in Maidenhead
Some tips for your application 🫡
Tailor Your CV: Make sure your CV speaks directly to the Programme Manager role. Highlight your experience with B2C system implementations and any relevant projects that showcase your ability to deliver customer-centric digital change.
Craft a Compelling Cover Letter: Use your cover letter to tell us why you're passionate about transforming customer experiences. Share specific examples of how you've successfully managed large-scale projects and engaged stakeholders in the past.
Showcase Your Skills: Don’t just list your skills; demonstrate them! Use bullet points to clearly outline your experience with system integration, stakeholder management, and leading cross-functional teams. We want to see how you can bring value to our team.
Apply Through Our Website: We encourage you to apply through our website for a smoother application process. It’s the best way for us to receive your application and ensure it gets the attention it deserves!
How to prepare for a job interview at Franklin Bates Limited
✨Know Your Programme Inside Out
Before the interview, make sure you thoroughly understand the specifics of the B2C system implementation. Familiarise yourself with the key objectives, challenges, and potential benefits of the programme. This will help you articulate how your experience aligns with their needs.
✨Showcase Your Stakeholder Management Skills
Prepare examples that highlight your ability to engage and influence stakeholders across various functions. Discuss how you've successfully navigated complex relationships in past roles, especially in retail or e-commerce settings, to ensure project success.
✨Demonstrate Your Agile Mindset
Since the role involves working with Agile or hybrid delivery models, be ready to discuss your experience with these methodologies. Share specific instances where you've adapted to changes quickly and how that positively impacted project outcomes.
✨Prepare for Scenario-Based Questions
Expect scenario-based questions that assess your problem-solving skills and decision-making process. Think about challenges you've faced in previous projects and how you overcame them, particularly in relation to customer-centric digital change.
