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- Tasks: Lead a major service division, focusing on customer satisfaction and operational efficiency.
- Company: One of the UK's largest automation businesses with a strong internal promotion culture.
- Benefits: Opportunity for career advancement in a stable and respected company.
- Other info: Ideal for those seeking a strategic yet hands-on leadership position.
- Why this job: Rare chance to step into a senior leadership role in a well-established service function.
- Qualifications: Proven service leadership experience in automation or machine tools required.
The predicted salary is between 80000 - 100000 £ per year.
This is not the kind of role that comes to market very often. I'm working confidentially with one of the UK's largest and most established automation businesses to appoint a senior service leader to their UK & Ireland leadership team. The company has a strong culture of developing and promoting from within, and the senior leadership team has been remarkably stable. That is exactly what makes this opportunity so unusual: it is a rare chance for an external leader to step into a business with serious scale, long-term stability, and a well-established service function.
The role will lead a major UK & Ireland service division, with responsibility for:
- Field service
- Service supervision
- Aftersales support
- Customer satisfaction
- Service performance
- Operational efficiency
- The continued development of a high-performing team
This is a proper leadership role, not just a management title. You will need to bring:
- A proven background in service leadership
- Experience in automation, robotics, controls, machinery, or the machine tool industry
- Strong commercial and operational judgement
- The ability to lead field-based engineering teams
- A track record of improving service performance, customer satisfaction, and operational efficiency
- A Midlands base, or the ability to be regularly present in the Midlands
The successful candidate will be someone who can operate strategically but also understands the reality of running a high-performing service organisation: response times, SLAs, engineer utilisation, service revenue, contract renewals, spare parts availability, customer escalations, and team development.
If you are already leading a service team in automation or machine tools, and you are open to a rare senior leadership move with one of the most respected names in the sector, I'd be happy to speak confidentially.
Head of Service in West Bromwich employer: Frankland Automation
Contact Detail:
Frankland Automation Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Head of Service in West Bromwich
✨Tip Number 1
Network like a pro! Reach out to your connections in the automation and machine tool sectors. We all know that sometimes it’s not just what you know, but who you know. Attend industry events or webinars to meet potential employers and get your name out there.
✨Tip Number 2
Showcase your leadership skills! When you get the chance to chat with hiring managers, highlight your experience in leading high-performing teams. We want to see how you've improved service performance and customer satisfaction in your previous roles.
✨Tip Number 3
Be ready for a deep dive into your operational knowledge. Prepare to discuss specifics about SLAs, engineer utilisation, and service revenue. We need to know you can handle the nitty-gritty of running a successful service organisation.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take the initiative to engage directly with us.
We think you need these skills to ace Head of Service in West Bromwich
Some tips for your application 🫡
Tailor Your CV: Make sure your CV reflects the specific skills and experiences that align with the Head of Service role. Highlight your background in service leadership and any relevant experience in automation or machine tools to catch our eye.
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to tell us why you're the perfect fit for this unique opportunity. Share your vision for leading a high-performing service division and how you can enhance customer satisfaction and operational efficiency.
Showcase Your Leadership Style: We want to know how you lead! In your application, give us examples of how you've developed teams and improved service performance. This role is all about proper leadership, so let your personality and approach come through.
Apply Through Our Website: Don't forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for this exciting opportunity. We can’t wait to see what you bring to the table!
How to prepare for a job interview at Frankland Automation
✨Know Your Stuff
Make sure you brush up on your knowledge of the automation and machine tool industry. Understand the latest trends, challenges, and technologies. This will not only help you answer questions confidently but also show that you're genuinely interested in the field.
✨Showcase Your Leadership Skills
Prepare examples that highlight your experience in leading service teams. Think about specific situations where you've improved service performance or customer satisfaction. Be ready to discuss how you motivate and develop your team, as this role is all about strong leadership.
✨Understand the Company Culture
Research the company’s values and culture. Since they promote from within, it’s crucial to demonstrate that you align with their ethos. Share how your leadership style complements their existing team dynamics and how you can contribute to their long-term stability.
✨Be Ready for Strategic Discussions
This role requires a strategic mindset, so be prepared to discuss your approach to operational efficiency and service performance. Think about how you would handle response times, SLAs, and customer escalations. Show that you can think both strategically and operationally.