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- Tasks: Lead a major service division, ensuring operational efficiency and customer satisfaction.
- Company: A leading global automation manufacturer with a strong internal promotion culture.
- Benefits: Opportunity for career advancement in a stable and respected organisation.
- Other info: Confidential discussions available for interested candidates.
- Why this job: Rare chance to step into a senior leadership role in a well-established company.
- Qualifications: Proven service leadership experience in automation or machine tools required.
The predicted salary is between 70000 - 90000 £ per year.
A major global automation manufacturer is looking to appoint a senior service leader to their UK & Ireland leadership team. The company has a strong culture of developing and promoting from within, and the senior leadership team has been remarkably stable. This opportunity is unusual as it allows an external leader to step into a business with serious scale, long-term stability, and a well-established service function.
The role will lead a major UK & Ireland service division, with responsibility for:
- Field service
- Service supervision
- Aftersales support
- Customer satisfaction
- Service performance
- Operational efficiency
- Continued development of a high-performing team
This is a proper leadership role, not just a management title. You will need to bring:
- A proven background in service leadership
- Experience in automation, robotics, controls, machinery, or the machine tool industry
- Strong commercial and operational judgement
- The ability to lead field-based engineering teams
- A track record of improving service performance, customer satisfaction, and operational efficiency
- A Midlands base, or the ability to be regularly present in the Midlands
The successful candidate will be someone who can operate strategically but also understands the reality of running a high-performing service organisation: response times, SLAs, engineer utilisation, service revenue, contract renewals, spare parts availability, customer escalations, and team development.
If you are already leading a service team in automation or machine tools, and you are open to a rare senior leadership move with one of the most respected names in the sector, I’d be happy to speak confidentially.
Head of Service employer: Frankland Automation
Contact Detail:
Frankland Automation Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Head of Service
✨Tip Number 1
Network like a pro! Reach out to your connections in the automation and machine tool industry. We all know that sometimes it’s not just what you know, but who you know. Attend industry events or webinars to meet potential employers and get your name out there.
✨Tip Number 2
Showcase your leadership skills! When you get the chance to chat with hiring managers, highlight your experience in leading field-based engineering teams. We want to see how you’ve improved service performance and customer satisfaction in your previous roles.
✨Tip Number 3
Prepare for those tricky questions! Be ready to discuss your commercial and operational judgement. We suggest practising answers that demonstrate your strategic thinking while also showing you understand the day-to-day realities of running a high-performing service organisation.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. We’re always on the lookout for talented individuals who can bring their expertise in automation and service leadership to our team.
We think you need these skills to ace Head of Service
Some tips for your application 🫡
Tailor Your CV: Make sure your CV reflects the specific skills and experiences that align with the Head of Service role. Highlight your background in service leadership and any relevant experience in automation or machine tools.
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to tell us why you're the perfect fit for this leadership role. Share your vision for improving service performance and customer satisfaction.
Showcase Your Achievements: Don’t just list your responsibilities; showcase your achievements! Use metrics and examples to demonstrate how you've improved operational efficiency and led high-performing teams in the past.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for this exciting opportunity!
How to prepare for a job interview at Frankland Automation
✨Know Your Stuff
Make sure you brush up on your knowledge of automation, robotics, and service leadership. Understand the company's products and services inside out, as well as their market position. This will help you demonstrate your expertise and show that you're genuinely interested in the role.
✨Showcase Your Leadership Skills
Prepare examples from your past experiences where you've successfully led teams and improved service performance. Be ready to discuss how you’ve tackled challenges like customer escalations or operational efficiency. This is a leadership role, so they’ll want to see your strategic thinking in action.
✨Understand the Metrics
Familiarise yourself with key performance indicators relevant to the service industry, such as SLAs, engineer utilisation, and customer satisfaction scores. Being able to speak fluently about these metrics will show that you understand the operational side of the business and can drive results.
✨Be Ready for Scenario Questions
Expect to be asked how you would handle specific situations related to service management. Think about potential scenarios involving team development, contract renewals, or spare parts availability. Practising your responses will help you feel more confident and articulate during the interview.