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- Tasks: Lead a major service division, ensuring operational efficiency and customer satisfaction.
- Company: A leading global automation manufacturer with a strong internal promotion culture.
- Benefits: Opportunity for career advancement in a stable and respected organisation.
- Other info: Confidential discussions available for interested candidates.
- Why this job: Rare chance to step into a senior leadership role in a well-established company.
- Qualifications: Proven service leadership experience in automation or machine tools required.
The predicted salary is between 70000 - 90000 £ per year.
A major global automation manufacturer is looking to appoint a senior service leader to their UK & Ireland leadership team. This opportunity is unusual as it allows an external leader to step into a business with serious scale, long-term stability, and a well-established service function.
The role will lead a major UK & Ireland service division, with responsibility for:
- Field service
- Service supervision
- Aftersales support
- Customer satisfaction
- Service performance
- Operational efficiency
- Development of a high-performing team
This is a proper leadership role, not just a management title. You will need to bring:
- A proven background in service leadership
- Experience in automation, robotics, controls, machinery, or the machine tool industry
- Strong commercial and operational judgement
- The ability to lead field-based engineering teams
- A track record of improving service performance, customer satisfaction, and operational efficiency
- A Midlands base, or the ability to be regularly present in the Midlands
The successful candidate will be someone who can operate strategically but also understands the reality of running a high-performing service organisation: response times, SLAs, engineer utilisation, service revenue, contract renewals, spare parts availability, customer escalations, and team development.
If you are already leading a service team in automation or machine tools, and you are open to a rare senior leadership move with one of the most respected names in the sector, I’d be happy to speak confidentially.
Head of Service in Birmingham employer: Frankland Automation
Contact Detail:
Frankland Automation Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Head of Service in Birmingham
✨Tip Number 1
Network like a pro! Reach out to your connections in the automation and machine tool industry. We all know that sometimes it’s not just what you know, but who you know. Attend industry events or webinars to meet potential employers and get your name out there.
✨Tip Number 2
Showcase your leadership skills! When you get the chance to chat with hiring managers, highlight your experience in leading field-based engineering teams. We want to see how you’ve improved service performance and customer satisfaction in your previous roles.
✨Tip Number 3
Prepare for those tricky questions! Be ready to discuss your operational efficiency strategies and how you’ve tackled challenges like response times and SLAs. We need to know you can think on your feet and have a solid plan for running a high-performing service organisation.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. We’re here to help you land that dream job, so make sure you take advantage of all the resources we offer to boost your chances.
We think you need these skills to ace Head of Service in Birmingham
Some tips for your application 🫡
Tailor Your CV: Make sure your CV reflects the specific skills and experiences that align with the Head of Service role. Highlight your background in service leadership and any relevant experience in automation or machine tools to catch our eye.
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to tell us why you're the perfect fit for this leadership role. Share your vision for improving service performance and customer satisfaction, and don’t forget to mention your strategic approach.
Showcase Your Achievements: When detailing your experience, focus on quantifiable achievements. Whether it's improving response times or enhancing operational efficiency, we want to see how you've made a tangible impact in your previous roles.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for this exciting opportunity. Don’t miss out on this rare chance!
How to prepare for a job interview at Frankland Automation
✨Know Your Stuff
Make sure you brush up on your knowledge of automation, robotics, and service leadership. Understand the company's products and services inside out, as well as their market position. This will help you demonstrate your expertise and show that you're genuinely interested in the role.
✨Showcase Your Leadership Style
Prepare to discuss your leadership approach and how you've successfully led field-based engineering teams in the past. Be ready with specific examples of how you've improved service performance and customer satisfaction, as this is crucial for the role.
✨Understand the Metrics
Familiarise yourself with key performance indicators like response times, SLAs, and engineer utilisation. Being able to speak knowledgeably about these metrics will show that you understand the operational side of running a high-performing service organisation.
✨Cultural Fit Matters
Research the company culture and values. Since they promote from within and have a stable leadership team, it's important to convey how your values align with theirs. Share examples of how you've contributed to a positive team environment in your previous roles.