At a Glance
- Tasks: Lead a dynamic team, ensuring exceptional guest experiences and smooth operations.
- Company: Join the award-winning Frankie + Lola's family leisure brand.
- Benefits: Enjoy employee discounts, free parking, and training opportunities.
- Other info: Flexible hours with career progression in a growing multi-site operation.
- Why this job: Shape a flagship venue while developing your leadership skills in a fun environment.
- Qualifications: Experience in hospitality or leisure, strong leadership, and communication skills.
The predicted salary is between 26100 - 31900 £ per year.
Join Frankie + Lola’s as we build and develop something a little different!
Frankie + Lola’s is looking for an ambitious, hands on assistant venue manager to join our Inverness leadership team.
This is an existing opportunity for an experienced hospitality or leisure professional who enjoys leading people, driving operational standards and delivering exceptional customer experience.
Working alongside the Venue Manager, you’ll play a key role in the day to day operation of the venue, supporting the team across admissions, café, birthday parties and guest experience while helping drive commercial performance.
We’re looking for someone who can lead by example, enjoy being on the floor with the team and thrives in a fast paced environment.
What you'll be doing
Reporting to the Venue Manager, you'll support the leadership of the venue and help ensure every part of the operation runs efficiently and safely.
Your responsibilities will include
- Leadership
- Supporting, coaching and developing the venue team.
- Leading shifts and acting as Duty Manager when required.
- Helping recruit, induct and train new colleagues.
- Creating a positive, energetic culture focused on teamwork and accountability.
- Operations
- Ensuring high standards of cleanliness, presentation and safety throughout the venue.
- Supporting the smooth operation of admissions, café, birthday parties and play areas.
- Monitoring opening and closing procedures.
- Ensuring company policies and operating procedures are consistently followed.
- Commercial
- Supporting labour scheduling and productivity.
- Assisting with stock control, ordering and wastage management.
- Helping deliver revenue growth through excellent guest experiences.
- Using operational and commercial reporting to identify opportunities for improvement.
- Guest Experience
- Leading by example in delivering outstanding customer service.
- Resolving customer concerns professionally and confidently.
- Ensuring every family leaves wanting to return.
About You
You’ll ideally have
- Previous supervisory, duty manager or assistant manager experience within hospitality, leisure, retail or family entertainment.
- Experience leading and motivating teams.
- Strong organisational and communication skills.
- Experience using EPOS and managing cash procedures.
- Confidence working across café, food service and front of house operations.
- A proactive, hands on leadership style.
- The ability to remain calm under pressure and make decisions confidently.
- A Food Hygiene qualification and First Aid certification would be advantageous, although training can be provided.
- Weekend and school holiday availability is essential.
- Opportunities for career progression within a growing multi-site operation.
- The opportunity to play a key role in shaping one of our flagship venues.
If you're an experienced hospitality and leisure leader who enjoys developing people, improving standards and delivering memorable customer experiences, we'd love to hear from you.
About Frankie + Lola's
Frankie + Lola’s is a growing, award winning family leisure and hospitality brand with multiple venues across the UK.
Our Inverness venue combines large soft play attraction with a bustling café and birthday party operation.
We’re investing in our venues, people and operation to ensure we consistently provide a clean, safe, welcoming venue and a great experience for families.
What we offer
- Permanent and part time opportunities.
- Employee and family discounts.
- Free on site parking.
- Training and development.
- Opportunities to progress as Frankie + Lola’s grow.
- #J-18808-Ljbffr
Deputy Venue Manager in Inverness employer: Frankie & Lola's
At Frankie + Lola’s, we pride ourselves on being an exceptional employer that values teamwork, personal growth, and a vibrant work culture. Located in the heart of Inverness, our venue offers a unique opportunity to lead a passionate team in delivering outstanding customer experiences while enjoying benefits such as employee discounts, free parking, and comprehensive training programmes. Join us as we continue to grow and shape memorable experiences for families, with ample opportunities for career progression in a supportive environment.
StudySmarter Expert Advice🤫
We think this is how you could land Deputy Venue Manager in Inverness
✨Get a Taste of the Scene
Try visiting local eateries and asking if they have any full-time positions available. Many hospitality jobs aren’t advertised online, so popping in for a chat can give you an edge and show your enthusiasm!
✨Network at Food Festivals
Food festivals and culinary events are buzzing with industry connections. Attend these to meet restaurateurs and other food service pros; you never know who might be looking for their next star employee!
✨Show Off Your Skills
Create a short video showcasing your cooking or customer service flair. Post it on social media or even send it directly to places you want to work at, like Frankie & Lola's. It’s a fun way to stand out and demonstrate what you bring to the table!
✨Reach Out Directly to Frankie & Lola's
Don't be shy about reaching out to Frankie & Lola's directly through their website. Express your interest in available roles and attach your CV, showing your genuine eagerness to be part of their team. Personal touches can go a long way!
We think you need these skills to ace Deputy Venue Manager in Inverness
Some tips for your application 🫡
Show Off Your Service Experience:In the hospitality-food-service world, your experience is key! Make sure to highlight any previous roles you've had in restaurants, cafes, or catering. We want to see your customer service skills shine, so include specific examples where you went above and beyond for clients.
Certificates Matter:If you’ve got any relevant certifications, like food safety or bartender training, flaunt them! They can really set you apart from the crowd and show us your dedication to the industry. Just make sure to mention them clearly in your CV or cover letter!
Craft a Genuine Cover Letter:Take the time to write a personal cover letter that reflects your passion for hospitality. Share why you’re excited about Frankie & Lola's and how your skills can contribute to our team's success. We're after that genuine connection!
Highlight Your Team Spirit:In full-time roles, teamwork is everything! Emphasise your ability to work collaboratively in busy environments. Mention any experiences where you’ve effectively collaborated with colleagues or managed conflicts — it's just as important as your technical skills!
How to prepare for a job interview at Frankie & Lola's
✨Show Your People Skills
In hospitality, customer service is everything! Be ready to showcase examples of how you've engaged with customers positively. Maybe you turned a tough situation around or went that extra mile for a guest—let’s hear those stories!
✨Know Your Menu Inside Out
Expect some technical questions about food and drink, especially if you're applying for a kitchen or service role. Brush up on the menu items, including ingredients and any potential allergens. If you’ve got any favourite dishes or cocktails, have a little something prepared to discuss, too!
✨Demonstrate Your Team Spirit
Hospitality thrives on teamwork, so think of examples where you've worked well with others in a fast-paced environment. Be prepared to discuss what makes a great team member and how you contribute to a positive working vibe. They’re looking for that 'good fit!'
✨Get Ready for a Practical Test
In full-time food service roles, don’t be surprised if they want to see your skills in action. Whether it's serving a table or prepping a dish, be mentally prepared for a practical test during the interview. Practice makes perfect—a little dry run with friends could give you the edge!
