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For Companies At a Glance
- Tasks: Provide IT support and collaborate with teams on daily operations.
- Company: Join Franke, a global leader in innovative kitchen and coffee solutions.
- Benefits: Enjoy competitive salary, 25 days holiday, and private healthcare.
- Why this job: Be part of a dynamic team driving innovation in IT support.
- Qualifications: 3 years IT service desk experience and relevant qualifications required.
- Other info: Flexible work environment with opportunities for professional growth.
The predicted salary is between 30000 - 42000 £ per year.
About Franke
We, the Franke company with its three divisions, are a world's leading supplier of products and services for domestic kitchens, the professional foodservice systems and the convenience store sector as well as for professional coffee making. With around 60 companies, we are at home on five continents. Over 8,000 employees constantly take on new perspectives to identify opportunities and turn them into inspiring, innovative solutions for tomorrow’s demands. The Franke Coffee Systems division is a leading global provider of state-of-the-art solutions for professional coffee making. Together with our trade partners, we are committed to delivering premium best-in-class in-cup-quality, consistency and beverage variety, as well as ensuring an outstanding customer experience through constant innovation.
About the job
We are looking for a motivated and detail-oriented IT Support Specialist to join our dynamic IT team. This hands-on position requires a team player who can work closely with every department on daily operations. You’ll be a member of our team in St Albans.
Your tasks:
- 1st and 2nd level support within region standard Applications (M365, Adobe, FMS und IFS)
- Joiner / Mover / Leaver handling with ServiceNow
- Software provisioning (SCCM)
- Client hardware (desktop, laptop, tablet, barcode scanner) & peripherals (printer, scanner, copier, fax)
- Installation, maintenance & provisioning VoIP
- Network support (LAN) and monitoring of WAN and servers
- Mobile devices and contracts
- Introduction & training
- Licence Management
- Team member of projects
- Local contact for Platform Services
- Quotes and order process of hardware
Requirements:
- Relevant educational qualifications
- Additional trainings for Microsoft (MCP level) and Cisco (CCNA Discovery)
- 3 years work experience in the IT Service Desk area
- ICT service operations
- Basic ITIL knowledge
- Broad technical skills hardware, OS & software (Microsoft, mobile devices)
- Basic technical skills Server OS, network, storage (SAN, NAS)
- Basic application architecture know-how
- Good analytical and conceptual abilities
- Independent, but with team skills for dealing with IS specialists and key users
- Open and communicative, likes dealing with people (telephone & teams support)
- Flexibility and willingness to travel to Manchester once or twice a month
What we offer you:
- Opportunity to work in a collaborative and innovative environment.
- Professional growth and development opportunities.
- Competitive salary and benefits package.
- Be part of a company committed to excellence and innovation.
- 25 days of holidays
- Private Healthcare for you, with the option to add partner and children
- Life Insurance
- Income Protection
IT Support Specialist in St Albans employer: Franke
Contact Detail:
Franke Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land IT Support Specialist in St Albans
✨Tip Number 1
Network like a pro! Reach out to current employees at Franke on LinkedIn or other platforms. A friendly chat can give you insider info and might just get your foot in the door.
✨Tip Number 2
Prepare for the interview by brushing up on your technical skills. Make sure you can confidently discuss M365, VoIP, and network support. We want to see that you’re not just a team player but also a tech whiz!
✨Tip Number 3
Show off your problem-solving skills during the interview. Think of examples where you’ve tackled IT issues head-on. We love candidates who can think on their feet and come up with innovative solutions!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re genuinely interested in joining our team at Franke.
We think you need these skills to ace IT Support Specialist in St Albans
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the IT Support Specialist role. Highlight relevant experience, especially in 1st and 2nd level support, and any specific software or hardware skills that match what we're looking for.
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're passionate about IT support and how your skills can contribute to our dynamic team at Franke. Keep it concise but engaging!
Show Off Your Soft Skills: We value communication and teamwork just as much as technical skills. Make sure to mention your ability to work with different departments and your customer service experience in your application.
Apply Through Our Website: For the best chance of success, apply directly through our website. It’s the easiest way for us to keep track of your application and ensures you’re considered for the role!
How to prepare for a job interview at Franke
✨Know Your Tech Inside Out
Make sure you brush up on your knowledge of M365, Adobe, and other applications mentioned in the job description. Be ready to discuss how you've used these tools in past roles, as well as any troubleshooting experiences you've had.
✨Show Off Your Problem-Solving Skills
Prepare examples of how you've handled IT support issues in the past. Think about specific challenges you faced and how you resolved them, especially in a team setting. This will demonstrate your analytical abilities and your capacity to work collaboratively.
✨Be Ready for Technical Questions
Expect some technical questions related to hardware, OS, and network support. Brush up on your basic ITIL knowledge and be prepared to explain concepts like VoIP and server architecture. This shows you're not just a people person but also technically savvy.
✨Demonstrate Your Communication Skills
Since this role involves a lot of interaction with different departments, practice explaining technical concepts in simple terms. You might even want to role-play with a friend to get comfortable with this. Being open and communicative is key!
