At a Glance
- Tasks: Provide top-notch technical support and resolve customer issues in the coffee machine industry.
- Company: Join Franke, a global leader in innovative kitchen and coffee solutions.
- Benefits: Enjoy competitive salary, private healthcare, life insurance, and 25 days holiday.
- Other info: Great opportunities for professional growth in a dynamic work environment.
- Why this job: Be part of a collaborative team dedicated to excellence and innovation.
- Qualifications: 2+ years in coffee machines or vending, strong communication skills, and tech-savvy.
The predicted salary is between 30000 - 42000 £ per year.
About Franke
We, the Franke company with its three divisions, are a world's leading supplier of products and services for domestic kitchens, the professional foodservice systems and the convenience store sector as well as for professional coffee making. With around 60 companies, we are at home on five continents. Over 8,000 employees constantly take on new perspectives to identify opportunities and turn them into inspiring, innovative solutions for tomorrow’s demands. The Franke Coffee Systems division is a leading global provider of state-of-the-art solutions for professional coffee making. Together with our trade partners, we are committed to delivering premium best-in‑class in‑cup‑quality, consistency and beverage variety, as well as ensuring an outstanding customer experience through constant innovation.
About the job
We’re looking for a Service Engineer based in Birmingham. The Service Engineer role holds the responsibility for the technical support of our customers and resolution of ongoing issues when required. You will deliver a quality and reliable service to our customers and colleagues ensuring that reliability issues are dealt in a timely manner, and any issues with van stock or training needs will be reported back to the Head of Field Service.
Your tasks:
- Ensure agreed Franke UK Technical Standards and Processes are adhered to
- On Call weekend rota for Engineer Technical Assistance and reactive calls (1 every 4 weekends)
- Highlight Technical skills gap
- Highlight customer skills gap
- Managing stock levels
- Managing customer relations at a site level
- Keeping up to date with all company admin and courses
- Highlight issues where Account Support is required due to ongoing Customer Issues
Requirements:
- Ability to demonstrate an understanding and experience in remit of the Field Engineers role
- Minimum 2 years experience working in the coffee machine or vending industry
- Competent using phones and laptop
- Excellent communication skills
- Personal integrity
- Analysing and prioritising
- Understand when to inform and when to escalate issues
- Any other ad hoc duties and responsibilities that arise on a day to day basis over a period of time that falls in the remit of the role
What we offer you:
- Opportunity to work in a collaborative and innovative environment
- Professional growth and development opportunities
- Competitive salary and benefits package
- Be part of a company committed to excellence and innovation
- 25 days of holidays
- Private Healthcare for you, with the option to add partner and children
- Life Insurance
- Income Protection
Field Service Engineer - Birmingham in St Albans employer: Franke
Franke Coffee Systems is an exceptional employer that values its employees as much as it values quality coffee. Located in Fife, we offer a collaborative and innovative work environment where you can grow professionally while enjoying a competitive salary and comprehensive benefits, including private healthcare and generous holiday allowances. Join us to be part of a team dedicated to excellence and innovation in the coffee industry, where every role contributes to creating unforgettable coffee experiences.
StudySmarter Expert Advice🤫
We think this is how you could land Field Service Engineer - Birmingham in St Albans
✨Tip Number 1
Get to know the company! Research Franke and its products, especially in the coffee systems division. This will help you tailor your conversations during interviews and show that you're genuinely interested in what they do.
✨Tip Number 2
Network like a pro! Connect with current or former employees on LinkedIn. They can provide insider tips about the company culture and the role, plus it might just give you an edge when applying through our website.
✨Tip Number 3
Prepare for technical questions! Brush up on your knowledge of coffee machines and the vending industry. Being able to demonstrate your expertise will make you stand out as a candidate who can hit the ground running.
✨Tip Number 4
Follow up after interviews! A quick thank-you email can go a long way. It shows your enthusiasm for the role and keeps you fresh in their minds as they make their decision.
We think you need these skills to ace Field Service Engineer - Birmingham in St Albans
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the Field Service Engineer role. Highlight your experience in the coffee machine or vending industry and any relevant technical skills. We want to see how your background aligns with what we do at Franke!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you're passionate about the role and how you can contribute to our team. We love seeing enthusiasm and a good understanding of our company values.
Show Off Your Communication Skills:Since excellent communication is key for this role, make sure your application reflects that. Use clear and concise language, and don’t hesitate to showcase any experiences where you've successfully managed customer relations.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re proactive and keen to join our team!
How to prepare for a job interview at Franke
✨Know Your Stuff
Make sure you brush up on your technical knowledge related to coffee machines and vending systems. Be ready to discuss your previous experiences in the field, especially any challenges you've faced and how you resolved them.
✨Show Off Your Communication Skills
As a Service Engineer, you'll need to communicate effectively with customers and colleagues. Practice explaining complex technical issues in simple terms, and be prepared to demonstrate your ability to build rapport with clients.
✨Be Ready for Scenario Questions
Expect questions that put you in real-life situations, like handling a customer complaint or managing stock levels. Think of examples from your past work where you successfully navigated similar scenarios and be ready to share those stories.
✨Ask Insightful Questions
At the end of the interview, don’t forget to ask questions! Inquire about the team dynamics, ongoing training opportunities, or how success is measured in the role. This shows your genuine interest in the position and helps you assess if it's the right fit for you.
