At a Glance
- Tasks: Efficiently schedule and coordinate service engineers for prompt coffee machine servicing.
- Company: Join Franke Coffee Systems, a global leader in exceptional coffee experiences.
- Benefits: Competitive salary, supportive team environment, and opportunities for professional growth.
- Other info: Collaborative culture with a focus on continuous improvement and career development.
- Why this job: Be part of a dynamic team that enhances customer satisfaction through innovative coffee solutions.
- Qualifications: Strong communication skills, problem-solving abilities, and a customer-focused mindset.
The predicted salary is between 30000 - 40000 £ per year.
About Franke
At Franke Coffee Systems, we believe every great coffee starts with great people. We’re not just in the business of coffee machines: we’re in the business of creating exceptional coffee experiences. As a global leader in professional coffee solutions, we combine Swiss precision engineering, cutting-edge innovation, and customer insight to help businesses deliver unforgettable coffee moments, cup after cup. As we continue to invest in our UK business and expand our team, there’s never been a better time to join us and be part of a company where every role contributes to something exceptional.
About the job
As highly organised and proactive Service Planner you will be responsible for efficiently scheduling and coordinating our service engineers to ensure all coffee machine service requests are handled promptly and effectively. Your efforts will be key to maintaining high levels of customer satisfaction and operational efficiency. While the position primarily involves working Monday to Friday, some weekend work will be required to support our engineers who operate seven days a week.
Your tasks:
- Schedule Management: Plan and optimize the daily, weekly, and monthly schedules for service engineers, taking into consideration customer needs, engineer availability, and geographical logistics.
- Appointment Coordination: Coordinate with customers to schedule service appointments that are convenient while ensuring efficient use of resources.
- Route Optimization: Utilize mapping and scheduling software to optimize engineers' routes, reducing travel time and increasing the number of service calls completed per day.
- Communication: Serve as the main point of contact for service engineers, facilitating clear and timely communication regarding service appointments, delays, or any changes to scheduled services.
- Record Keeping: Maintain accurate and up-to-date records of service schedules, customer interactions, and engineer availability in the company’s CRM system.
- Issue Resolution: Address and resolve any scheduling conflicts or issues that arise in a timely and effective manner, ensuring minimal impact on service delivery.
- Feedback Collection: Gather feedback from service engineers post-service to identify areas for improvement in scheduling and service delivery.
- Performance Reporting: Generate reports on service efficiency, customer satisfaction, and engineer utilization for management review.
- Continuous Improvement: Continually assess and improve scheduling processes and tools to increase efficiency and enhance service levels.
- Team Collaboration: Work closely with other departments, such as customer service, PPM, Installs and Workshop, to ensure a seamless service experience for customers.
Requirements:
- Excellent communication and interpersonal skills.
- Ability to analyse data and make informed decisions.
- Customer-focused mindset with a commitment to delivering high-quality service.
- Proactive and thinks for the long term.
- Strong problem-solving skills.
- Ability to work under pressure and handle challenging situations.
- High level of integrity and professionalism.
What we offer you
For more information see: www.franke.com
Service Planner employer: Franke
Franke Coffee Systems is an exceptional employer that values its employees as much as it values quality coffee. Located in Fife, we offer a collaborative and innovative work environment where you can grow professionally while enjoying a competitive salary and comprehensive benefits, including private healthcare and generous holiday allowances. Join us to be part of a team dedicated to excellence and innovation in the coffee industry, where every role contributes to creating unforgettable coffee experiences.
StudySmarter Expert Advice🤫
We think this is how you could land Service Planner
✨Get Involved in Industry Events
Logistics and supply chain are all about networking, so hit up those trade shows and local meetups. Places like the UK's Logistics and Supply Chain conference can be goldmines for connecting with potential employers like Franke and learning about the latest trends in the industry.
✨Leverage Online Communities
Join forums and LinkedIn groups specifically for logistics professionals. Share your insights and ask questions to get noticed. Being active in these spaces can help you establish credibility and might just lead to an opportunity at Franke!
✨Showcase Your Skills with a Portfolio
Even if it’s a full-time gig, having a portfolio can really set you apart. Include case studies or projects that demonstrate your understanding of supply chain management, logistics software, or solving operational challenges. You’d be surprised at how much this can impress hiring managers.
✨Apply Directly Through Our Website
Don't forget the power of applying directly through our website! A lot of companies like Franke keep job postings exclusive to their sites. This way, you can easily keep track of your applications and ensure your profile is in front of the right people.
We think you need these skills to ace Service Planner
Some tips for your application 🫡
Show Your Supply Chain Savvy:In your CV and cover letter, make sure to highlight your understanding of logistics and supply chain management principles. Mention any relevant courses you've taken or tools you've used, like inventory management software or data analysis platforms, to showcase your skills and keep up with best practices in the industry.
Quantify Your Achievements:When detailing your previous work experience, remember to use numbers wherever possible. Did you improve delivery times by a specific percentage? Did you help reduce costs? These kinds of quantified achievements not only catch the eye but also demonstrate your capability in the logistics sector.
Tailor Your Cover Letter to Franke:This is your chance to really connect with the team at Franke. In your cover letter, express why you're passionate about supply chain logistics and how your goals align with the company’s mission. A little personalisation goes a long way!
Include Relevant Certifications:If you've got any certifications related to logistics or supply chain management—like APICS or Six Sigma—make sure you flaunt them! These show that you're committed to your professional development and can set you apart from other candidates.
How to prepare for a job interview at Franke
✨Know Your Logistics Tools
Make sure you're familiar with key logistics software and tools like SAP or Oracle ERP. These are often used in the industry, and being able to demonstrate your knowledge or experience with them can really set you apart during your interview with Franke.
✨Perfect Your Problem-Solving Skills
Expect to tackle scenarios that showcase your problem-solving skills. Think about past experiences where you've had to optimise supply chains or handle logistics challenges. Have a few examples ready to discuss how you made decisions that led to improvements.
✨Show Your Team Spirit
Supply chain roles heavily rely on teamwork and communication. Be prepared to discuss how you've collaborated with others in previous roles. Maybe share a time when you coordinated with a team to resolve a logistical hiccup. This can show Franke that you're a team player!
✨Understand the Big Picture
Be ready to talk about the broader logistics and supply chain trends. Having insights into current challenges in the industry, like sustainability or lead times, can impress the interviewers at Franke. Show them you’re not just focused on the day-to-day but also have a strategic mindset!
