Field Service Engineer (Fife, Scotland) Reports To: Head of Field Service Job Type: Full-Time About Us: Franke Coffee Systems UK Ltd. is a leading company in coffee machine industry committed to excellence and innovation. Together with our trade partners, we are committed to delivering premium best-in-class in-cup-quality, consistency and beverage variety, as well as ensuring an outstanding customer experience through constant innovation. We're looking for a Service Engineer based in Fife or surrounding areas The Service Engineer role holds the responsibility for the technical support of our customers and resolution of ongoing issues when required. You will deliver a quality and reliable service to our customers and colleagues ensuring that reliability issues are dealt in a timely manner, and any issues with van stock or training needs will be reported back to the Head of Field Service. Ensure agreed Franke UK Technical Standards and Processes are adhered to On Call weekend rota for Engineer Technical Assistance and reactive calls (1 every 6 weekends) Highlight Technical skills gap. Managing stock levels Managing customer relations at a site level Keeping up to date with all company admin and courses Highlight issues where Account Support is required due to ongoing Customer Issues Requirements: Ability to demonstrate an understanding and experience in remit of the Field Engineers role Minimum 2 years experience working in the coffee machine or vending industry Competent using phone and laptop Excellent communications skills. Any other ad hoc duties and responsibilities that arise on a day to day basis or over a period of time that falls in the remit of the role. Professional growth and development opportunities. 25 days of holidays Private Healthcare for you, with the option to add partner and children Life Insurance Income Protection EV Car Salary Sacrifice
Field Service Engineer Full Time in Scotland employer: Franke
Franke is an exceptional employer, offering a dynamic work environment where innovation and collaboration thrive. With flexible working hours, a competitive compensation package, and ample opportunities for professional development, employees are empowered to grow their careers while contributing to the success of leading QSR brands. The supportive team culture and commitment to employee wellness make Franke a rewarding place to work, especially for those passionate about the foodservice industry.
