At a Glance
- Tasks: Manage customer orders and provide top-notch support to our sales team.
- Company: Join Franke, a global leader in kitchen solutions with a collaborative spirit.
- Benefits: Enjoy hybrid working, pension contributions, and access to LinkedIn Learning.
- Other info: Dynamic work environment with opportunities for personal and professional growth.
- Why this job: Be the key contact for customers and help shape their kitchen experiences.
- Qualifications: Experience in sales order processing and strong organisational skills required.
The predicted salary is between 45360 - 55440 £ per year.
About Franke
We, the Franke company with its three divisions, are a world's leading supplier of products and services for domestic kitchens, the professional foodservice systems and the convenience store sector as well as for professional coffee making. With around 60 companies, we are at home on five continents. Over 8,000 employees constantly take on new perspectives to identify opportunities and turn them into inspiring, innovative solutions for tomorrow’s demands. The Franke Home Solutions division is the world’s leading provider of smart systems for domestic kitchens. Drawing on a long history of reliability and expertise, we help our partners enhance their businesses and provide outstanding kitchen and cooking experiences to our consumers by offering complete solutions for food preparation and cooking.
About the job
To efficiently and effectively enter, process and follow up of all orders placed by customers for the UK business. To act as the main point of contact for all customers in the local territory.
Your tasks:
- Manage customer enquiries relating to orders, price and availability and deliveries via email and phone.
- Primary call taker into the sales office.
- Liaise and work closely with the Franke Shared Service Centre to ensure there are efficient transactional interactions with customers.
- Proactive sales office support to external sales team.
- Co-ordinate delivery reports and expedite back orders.
- Arranging transport and confirming delivery or collections to customers.
- Co-ordinating with haulier/suppliers/warehouse/other operations staff members.
- Dealing with sales order paperwork including returns and credits.
- Preparing documents according to customer requirements and company practices.
- Providing back-up cover for Consumer Care team when required.
Requirements
Experience:
- Experience of working in a sales order processing environment.
- Experience of a role where organisation and processes are critical.
- Experience of using business operating systems e.g. SAP an advantage.
Other Skills:
- Demonstrable analytical skills.
- Customer Service Focus.
- Strong delivery focus.
- Excellent Time Management skills.
- Strong sense of ownership.
- High level of accuracy.
What we offer you:
- Employee Benefits.
- Pension contributions - Employer contributions 6%.
- Hybrid working - 3 days in the office.
- LinkedIn Learning platform.
For more information see: www.franke.com
Sales Partner employer: Franke
Franke Coffee Systems UK Ltd. is an exceptional employer, offering a dynamic work environment in Birmingham where innovation and excellence are at the forefront of our mission. We prioritise employee growth through continuous training and development opportunities, fostering a collaborative culture that values teamwork and customer satisfaction. Join us to be part of a leading company in the coffee machine industry, where your contributions directly impact our commitment to delivering outstanding service and quality.
StudySmarter Expert Advice🤫
We think this is how you could land Sales Partner
✨Leverage Your Network
In sales and business development, who you know can often be as important as what you know. Get involved with local networking events or industry meetups to connect with key players. Don't be shy—share your passion for the field and let folks know you're on the lookout for opportunities!
✨Show Your Skills Through Real-World Results
When targeting a full-time role like Sales Partner at Franke, presenting tangible results from your previous sales experience can set you apart. Bring along case studies or examples of how you've closed deals or expanded accounts, and don't forget to showcase your problem-solving prowess. It’s all about quantifying your success!
✨Engage with Sales Communities
Dive deep into online sales communities, like Sales Hacker or LinkedIn groups dedicated to sales professionals. Engaging in discussions and sharing insights can boost your visibility and might just put you on the radar of hiring managers looking for fresh talent in business development.
✨Direct Applications Matter
While we all know the online application route, consider sending direct applications to companies you admire, including Franke. Tailor your message to explain why you’re drawn to them and how you can contribute as a Sales Partner. Sometimes, a personal touch can grab attention faster than a generic application!
We think you need these skills to ace Sales Partner
Some tips for your application 🫡
Show Off Those Sales Skills:In your CV and cover letter, highlight any previous sales or business development experience you have. Use numbers and examples to showcase your achievements – did you exceed sales targets or bring in new clients? Make those accomplishments shine!
Tailor Your Message for Franke:When writing your cover letter, make sure to tailor your message specifically for Franke. Show that you know the company’s mission and how your skills align with their goals in the sales landscape. This personalised touch will grab their attention!
Keep It Professional Yet Engaging:Sales is all about relationships, so while you want to maintain professionalism in your application, don’t be afraid to let your personality shine through. Engage the reader and demonstrate your enthusiastic approach to sales and business development!
Proof of Performance:Include any relevant certifications or training you’ve undertaken in sales or negotiation tactics. If you’ve attended workshops or courses, list these to showcase your commitment to professional development. This extra touch can set you apart from the competition!
How to prepare for a job interview at Franke
✨Know Your Sales Methodologies
Brush up on popular sales methodologies like SPIN Selling or Challenger Sales. Being able to discuss these techniques and how you've applied them will show Franke that you understand the role and can hit the ground running in the sales game.
✨Demonstrate Your Deal-Making Skills
Prepare to share stories from your past experiences where you closed deals, overcame objections, or started new client relationships. We want to show Franke that you’re not just about numbers but also about building lasting connections in business development.
✨Prepare for Role-Play Scenarios
In a full-time sales interview, don’t be surprised if they throw in a role-play exercise to test your pitching skills. Practising how you would pitch a product or handle an objection will help us shine in this simulation—think of it like a dress rehearsal for your future sales calls!
✨Align Your Goals with the Company’s Vision
Take a moment to reflect on how your career ambitions align with Franke’s objectives. When we articulate how our personal growth ties in with the company’s goals, it shows commitment and a genuine interest in contributing to their success.
