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- Tasks: Provide technical support and resolve customer issues in the coffee machine industry.
- Company: Franke Coffee Systems UK Ltd., a leader in coffee innovation.
- Benefits: 25 days holiday, private healthcare, life insurance, and professional growth opportunities.
- Why this job: Join a dynamic team and make a real impact on customer experiences.
- Qualifications: Minimum 2 years experience in coffee machines or vending, tech-savvy.
- Other info: On-call weekend rota and excellent career development prospects.
The predicted salary is between 30000 - 42000 £ per year.
Franke Coffee Systems UK Ltd. is a leading company in the coffee machine industry committed to excellence and innovation. Together with our trade partners, we are dedicated to delivering premium best-in-class in-cup quality, consistency, and beverage variety, as well as ensuring an outstanding customer experience through constant innovation.
The Service Engineer role holds the responsibility for the technical support of our customers and resolution of ongoing issues when required. You will deliver a quality and reliable service to our customers and colleagues, ensuring that reliability issues are dealt with in a timely manner, and any issues with van stock or training needs will be reported back to the Head of Field Service.
- On Call weekend rota for Engineer Technical Assistance and reactive calls (1 every 4 weekends)
- Managing customer relations at a site level
- Highlight issues where Account Support is required due to ongoing Customer Issues
- Ability to demonstrate an understanding and experience in the remit of the Field Engineer's role
- Minimum 2 years experience working in the coffee machine or vending industry
- Competent using phone and laptop
- Any other ad hoc duties and responsibilities that arise on a day-to-day basis or over a period of time that falls in the remit of the role.
Professional growth and development opportunities.
25 days of holidays.
Private Healthcare for you, with the option to add partner and children.
Life Insurance.
Night Field Service Engineer employer: Franke
Contact Detail:
Franke Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Night Field Service Engineer
✨Tip Number 1
Network like a pro! Reach out to folks in the coffee machine industry, especially those who work at Franke Coffee Systems. A friendly chat can open doors and give you insights that might just land you an interview.
✨Tip Number 2
Show off your skills! If you’ve got experience in technical support or customer service, be ready to share specific examples during interviews. We want to hear how you’ve tackled challenges and kept customers happy.
✨Tip Number 3
Prepare for the unexpected! Since this role involves on-call duties, think about how you’d handle tricky situations. Practise answering questions about problem-solving and customer relations to impress the hiring team.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take the initiative to connect directly with us.
We think you need these skills to ace Night Field Service Engineer
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Night Field Service Engineer role. Highlight your experience in the coffee machine or vending industry, and don’t forget to mention any technical support roles you've had. We want to see how your skills match what we're looking for!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're passionate about working with Franke Coffee Systems and how you can contribute to our commitment to excellence. Keep it concise but engaging – we love a good story!
Show Off Your Customer Service Skills: Since managing customer relations is key in this role, make sure to showcase your customer service experience. Share specific examples of how you've resolved issues or improved customer satisfaction in the past. We’re all about delivering an outstanding customer experience!
Apply Through Our Website: We encourage you to apply through our website for a smoother application process. It’s the best way for us to receive your application directly and ensures you don’t miss out on any important updates from us. Let’s get started on this journey together!
How to prepare for a job interview at Franke
✨Know Your Coffee Machines
Make sure you brush up on your knowledge of coffee machines and the vending industry. Be ready to discuss specific models, common issues, and how you've resolved them in the past. This shows you're not just familiar with the equipment but also passionate about the field.
✨Demonstrate Customer Service Skills
Since this role involves managing customer relations, prepare examples of how you've handled difficult situations or provided exceptional service. Think of times when you turned a negative experience into a positive one for a customer.
✨Be Ready for Technical Questions
Expect technical questions that assess your problem-solving skills. Practice explaining your thought process when troubleshooting issues. This will help the interviewers see how you approach challenges and your ability to think on your feet.
✨Show Enthusiasm for Innovation
Franke Coffee Systems values innovation, so express your interest in new technologies and methods in the coffee machine industry. Share any ideas you have for improving service delivery or enhancing customer experience, as this will demonstrate your forward-thinking mindset.