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- Tasks: Manage key retail and e-commerce accounts, driving sales and brand awareness.
- Company: Franke, a global leader in kitchen solutions with a focus on innovation.
- Benefits: Pension scheme, employee discounts, and flexible working hours.
- Why this job: Join a dynamic team and make a real impact in the retail and e-commerce sectors.
- Qualifications: 3+ years of sales experience and strong analytical skills required.
- Other info: Opportunity for national travel and career growth in a supportive environment.
The predicted salary is between 36000 - 60000 £ per year.
About Franke
We, the Franke company with its three divisions, are a world's leading supplier of products and services for domestic kitchens, the professional foodservice systems and the convenience store sector as well as for professional coffee making. With around 60 companies, we are at home on five continents. Over 8,000 employees constantly take on new perspectives to identify opportunities and turn them into inspiring, innovative solutions for tomorrow’s demands. The Franke Home Solutions division is the world’s leading provider of smart systems for domestic kitchens. Drawing on a long history of reliability and expertise, we help our partners enhance their businesses and provide outstanding kitchen and cooking experiences to our consumers by offering complete solutions for food preparation and cooking.
About the job
Reports to the National Sales Manager Retail and e-Commerce. Day to day management of specified national retail and e-commerce customer accounts to include:
- Product ranging, forecasting, pricing and terms negotiation
- Head office and store level relationship management
- To grow turnover and profitability with all accounts in a sustainable fashion
Your tasks
- Managing Key Customer Accounts at all levels as the responsible Franke contact
- Building head office relationships in buying, merchandising/planning and marketing to drive ranging and promotional activity
- Building relationships with regional and store level customer representatives to drive sales and brand awareness
- Implementing but also driving strategic initiatives alongside NSM
- Managing information: pricing & promotional P&Ls, product forecasts, customer data requests
- Work closely with the Internal Key Account Manager to ensure all data and tasks are completed
- Work closely with all internal colleagues in each business function to ensure smooth running of customer accounts
- Present and report on competitor activity within the category.
Requirements
Experience
- 3+ years of sales experience in similar role
- Of working with multiple, complex accounts in the national retail and e-commerce sectors.
- Of delivering customer pitches and training
- Proven track record in managing and negotiating with key account customers
- Influencing at senior levels (externally and internally)
Other Skills:
- High level of education – ideally to degree standard
- Strong analytical, numerical and communication skills
- Competent in preparing reports, undertaking presentations, managing time and workload
- Experience of CRM applications
- High level of IT literacy
- High level of attention to detail
What we offer you
- Pension Scheme with 6% employer contribution
- Other employee benefits
- Discounts on Franke products
Availability
Some flexibility in hours required to support the needs of the business including some national travel and occasional overnight stays.
Key Account Manager - Retail & E-Commerce in Manchester employer: Franke
Contact Detail:
Franke Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Key Account Manager - Retail & E-Commerce in Manchester
✨Tip Number 1
Network like a pro! Get out there and connect with people in the retail and e-commerce sectors. Attend industry events, join relevant online groups, and don’t be shy about reaching out to potential contacts on LinkedIn. You never know who might have the inside scoop on job openings!
✨Tip Number 2
Prepare for interviews by researching Franke and its competitors. Understand their products and market position. This will not only help you answer questions confidently but also show your genuine interest in the role. Plus, it’s a great way to come up with insightful questions to ask at the end!
✨Tip Number 3
Practice your pitch! You’ll need to demonstrate your sales skills, so prepare a brief presentation about how you would manage key accounts at Franke. Highlight your experience and how you can drive growth. This will set you apart from other candidates and show you’re ready to hit the ground running.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re serious about joining the Franke team. Keep an eye on our careers page for the latest opportunities!
We think you need these skills to ace Key Account Manager - Retail & E-Commerce in Manchester
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Key Account Manager role. Highlight your experience in managing complex accounts and any relevant sales achievements. We want to see how your skills align with what we’re looking for!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to tell us why you’re passionate about the role and how your background makes you a perfect fit. Don’t forget to mention your experience in retail and e-commerce!
Showcase Your Analytical Skills: Since this role requires strong analytical abilities, make sure to include examples of how you've used data to drive decisions in previous roles. We love seeing numbers that back up your success stories!
Apply Through Our Website: We encourage you to apply through our website for a smoother application process. It’s the best way for us to receive your application and keep track of it. Plus, it shows you’re keen on joining our team!
How to prepare for a job interview at Franke
✨Know Your Numbers
As a Key Account Manager, you'll need to demonstrate your analytical skills. Brush up on key metrics related to sales performance, customer forecasts, and pricing strategies. Be ready to discuss how you've used data to drive decisions in previous roles.
✨Build Rapport with the Interviewers
Since relationship management is crucial for this role, show your interpersonal skills during the interview. Engage with your interviewers, ask them about their experiences at Franke, and share relevant anecdotes that highlight your ability to build strong relationships.
✨Prepare for Scenario Questions
Expect questions that assess your problem-solving abilities. Prepare for scenarios where you might need to negotiate terms or handle difficult customer situations. Think of specific examples from your past experience that showcase your strategic thinking and negotiation skills.
✨Showcase Your E-Commerce Knowledge
Given the focus on retail and e-commerce, make sure to highlight your understanding of online sales strategies. Discuss any relevant experience you have with digital marketing, CRM applications, or managing online accounts to demonstrate your fit for the role.