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- Tasks: Provide technical support and resolve customer issues in the coffee machine industry.
- Company: Join a global leader in innovative coffee solutions with a collaborative culture.
- Benefits: Enjoy competitive salary, private healthcare, and 25 days of holiday.
- Why this job: Be part of a team that values excellence and innovation in customer service.
- Qualifications: 2 years experience in coffee machines or vending, strong communication skills required.
- Other info: Part-time role with opportunities for professional growth and development.
The predicted salary is between 30000 - 42000 £ per year.
About Franke
We, the Franke company with its three divisions, are a world's leading supplier of products and services for domestic kitchens, the professional foodservice systems and the convenience store sector as well as for professional coffee making. With around 60 companies, we are at home on five continents. Over 8,000 employees constantly take on new perspectives to identify opportunities and turn them into inspiring, innovative solutions for tomorrow’s demands. The Franke Coffee Systems division is a leading global provider of state-of-the-art solutions for professional coffee making. Together with our trade partners, we are committed to delivering premium best-in-class in-cup-quality, consistency and beverage variety, as well as ensuring an outstanding customer experience through constant innovation.
About the job
We’re looking for a Service Engineer based in Isle of Wight or Southampton. The Service Engineer role holds the responsibility for the technical support of our customers and resolution of ongoing issues when required. You will deliver a quality and reliable service to our customers and colleagues ensuring that reliability issues are dealt in a timely manner, and any issues with van stock or training needs will be reported back to the Head of Field Service. This is a part-time role (3 days a week or half day Monday to Friday).
Your tasks:
- Ensure agreed Franke UK Technical Standards and Processes are adhered to
- Highlight Technical skills gap
- Highlight customer skills gap
- Managing stock levels
- Managing customer relations at a site level
- Keeping up to date with all company admin and courses
- Highlight issues where Account Support is required due to ongoing Customer Issues
Requirements:
- Ability to demonstrate an understanding and experience in remit of the Field Engineers role
- Minimum 2 years experience working in the coffee machine or vending industry
- Competent using phones and laptop
- Excellent communications skills
- Personal integrity
- Analysing and prioritising
- Understand when to inform and when to elevate issues
- Any other ad hoc duties and responsibilities that arise on a day to day basis or over a period of time that falls in the remit of the role
What we offer you:
- Opportunity to work in a collaborative and innovative environment
- Professional growth and development opportunities
- Competitive salary and benefits package
- Be part of a company committed to excellence and innovation
- 25 days of holidays
- Private Healthcare for you, with the option to add partner and children
- Life Insurance
- Income Protection
Field Service Engineer - Isle of Wight/Southampton in London employer: Franke
Contact Detail:
Franke Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Field Service Engineer - Isle of Wight/Southampton in London
✨Tip Number 1
Network like a pro! Reach out to folks in the coffee machine or vending industry. Attend local meetups or online forums to connect with potential employers and get the inside scoop on job openings.
✨Tip Number 2
Show off your skills! When you get the chance, demonstrate your technical know-how during interviews. Bring examples of how you've solved problems in the past, especially those related to customer service and technical support.
✨Tip Number 3
Be proactive! If you see a job that fits, don’t just wait for the application process. Reach out directly to the hiring manager or team via LinkedIn or email to express your interest and ask about the role.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen. Plus, it shows you're genuinely interested in joining Franke and being part of our innovative team.
We think you need these skills to ace Field Service Engineer - Isle of Wight/Southampton in London
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Field Service Engineer role. Highlight your experience in the coffee machine or vending industry and any relevant technical skills. We want to see how you can bring value to our team!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're passionate about the role and how your background aligns with our mission at Franke. Keep it concise but impactful – we love a good story!
Show Off Your Communication Skills: Since excellent communication is key for this role, make sure your application reflects that. Use clear language and structure your documents well. We appreciate clarity and professionalism in all our interactions!
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen on joining our innovative team at Franke!
How to prepare for a job interview at Franke
✨Know Your Stuff
Make sure you brush up on your technical knowledge related to coffee machines and vending systems. Be ready to discuss your previous experience in the field, as well as any specific challenges you've faced and how you resolved them.
✨Show Off Your Communication Skills
As a Service Engineer, you'll need to communicate effectively with customers and colleagues. Practice explaining complex technical issues in simple terms, and be prepared to demonstrate your ability to manage customer relations smoothly.
✨Be Ready for Scenario Questions
Expect questions that put you in real-life situations, like handling a customer complaint or managing stock levels. Think of examples from your past work where you successfully navigated similar challenges and be ready to share those stories.
✨Ask Insightful Questions
At the end of the interview, don’t forget to ask questions! Inquire about the team dynamics, ongoing training opportunities, or how Franke measures success in this role. This shows your genuine interest in the position and helps you assess if it’s the right fit for you.