At a Glance
- Tasks: Provide technical support and resolve issues for coffee machine customers.
- Company: Franke Coffee Systems UK Ltd., a leader in the coffee machine industry.
- Benefits: 25 days holiday, private healthcare, life insurance, and EV car salary sacrifice.
- Other info: Great opportunities for professional growth in a dynamic environment.
- Why this job: Join a collaborative team and contribute to innovative coffee solutions.
- Qualifications: 2 years experience in coffee machines or vending, strong communication skills.
The predicted salary is between 31500 - 38500 £ per year.
Franke Coffee Systems UK Ltd. is a leading company in the coffee machine industry committed to excellence and innovation. Together with our trade partners, we are committed to delivering premium best-in-class in-cup quality, consistency and beverage variety, as well as ensuring an outstanding customer experience through constant innovation.
We're looking for a Service Engineer based in Fife or surrounding areas. The Service Engineer role holds the responsibility for the technical support of our customers and resolution of ongoing issues when required. You will deliver a quality and reliable service to our customers and colleagues ensuring that reliability issues are dealt with in a timely manner, and any issues with van stock or training needs will be reported back to the Head of Field Service.
Key Responsibilities:
- Ensure agreed Franke UK Technical Standards and Processes are adhered to
- On Call weekend rota for Engineer Technical Assistance and reactive calls (1 every 6 weekends)
- Highlight Technical skills gap
- Highlight customer skills gap
- Managing stock levels
- Managing customer relations at a site level
- Keeping up to date with all company admin and courses
- Highlight issues where Account Support is required due to ongoing Customer Issues
Requirements:
- Ability to demonstrate an understanding and experience in remit of the Field Engineer's role
- Minimum 2 years experience working in the coffee machine or vending industry
- Competent using phone and laptop
- Excellent communication skills
- Personal integrity
- Analysing and prioritising skills
- Understand when to inform and when to escalate issues
- Any other ad hoc duties and responsibilities that arise on a day to day basis or over a period of time that falls in the remit of the role
Why Join Us:
- Opportunity to work in a collaborative and innovative environment
- Professional growth and development opportunities
- Be part of a company committed to excellence and innovation
- 25 days of holidays
- Private Healthcare for you, with the option to add partner and children
- Life Insurance
- Income Protection
- EV Car Salary Sacrifice
Field Service Engineer (Fife, Scotland) in London employer: Franke
Franke is an exceptional employer, offering a dynamic work environment where innovation and collaboration thrive. With flexible working hours, a competitive compensation package, and ample opportunities for professional development, employees are empowered to grow their careers while contributing to the success of leading QSR brands. The supportive team culture and commitment to employee wellness make Franke a rewarding place to work, especially for those passionate about the foodservice industry.
