At a Glance
- Tasks: Provide technical support and resolve issues for customers in the coffee machine industry.
- Company: Franke Coffee Systems UK Ltd., a leader in coffee machine innovation.
- Benefits: Full-time role with opportunities for training and career development.
- Other info: Be part of a supportive environment with a focus on excellence and innovation.
- Why this job: Join a dynamic team and ensure top-notch customer experiences with cutting-edge coffee technology.
- Qualifications: Technical skills and a passion for customer service are essential.
The predicted salary is between 30000 - 40000 £ per year.
Franke Coffee Systems UK Ltd. is a leading company in the coffee machine industry committed to excellence and innovation. Together with our trade partners, we are committed to delivering premium best-in-class in-cup quality, consistency and beverage variety, as well as ensuring an outstanding customer experience through constant innovation.
We're looking for a Service Engineer based in Birmingham. The Service Engineer role holds the responsibility for the technical support of our customers and resolution of ongoing issues when required. You will deliver a quality and reliable service to our customers and colleagues ensuring that reliability issues are dealt with in a timely manner, and any issues with van stock or training needs will be reported back to the Head of Field Service.
Key Responsibilities:- Ensure agreed Franke UK Technical Standards and Processes are adhered to.
- On Call weekend rota for Engineer Technical Assistance and reactive calls (1 every 4 weekends).
- Highlight Technical skills gap.
- Highlight customer skills gap.
- Managing stock levels.
- Managing customer relations at a site level.
- Keeping up to date with all company admin and courses.
- Highlight issues where necessary.
Field Service Engineer (Birmingham) in London employer: Franke
Franke Coffee Systems UK Ltd. is an exceptional employer, offering a dynamic work environment in Birmingham where innovation and excellence are at the forefront of our mission. We prioritise employee growth through continuous training and development opportunities, fostering a collaborative culture that values teamwork and customer satisfaction. Join us to be part of a leading company in the coffee machine industry, where your contributions directly impact our commitment to delivering outstanding service and quality.
StudySmarter Expert Advice🤫
We think this is how you could land Field Service Engineer (Birmingham) in London
✨Leverage Local Networking Events
Field sales is all about building relationships, so look out for local networking events or industry meetups. These gatherings are prime spots for making connections with potential clients and employers. Bring your A-game and chat about your experiences—first impressions matter!
✨Showcase Your Sales Success Stories
Prepare a couple of solid success stories from your past experiences in sales to share during interviews. Think about specific targets you hit or ways you went above and beyond for your clients. Don't be shy—these stories help illustrate your value to Franke as a field sales pro!
✨Scout Out the Competition
Research potential competitors for Franke and tailor your approach based on what you find. Understanding their sales strategies will not only help you in interviews, but also give you better talking points when you connect with current employees or industry pros on platforms like LinkedIn.
✨Apply Through Our Website
We know that applying through job boards is tempting, but hitting up Franke’s website directly can show your genuine interest. Plus, you might find some hidden gems or roles that haven't been advertised yet. So, make it a priority to check it out!
We think you need these skills to ace Field Service Engineer (Birmingham) in London
Some tips for your application 🫡
Show Off Your Sales Savvy:For a field-sales role like this one at Franke, highlight your previous sales experience prominently on your CV. Use specific numbers to showcase your achievements—think along the lines of 'exceeded sales targets by 20%' or 'expanded client base by 50%'. We want to see your skills in action!
Tailor Your Cover Letter:Your cover letter should reflect not just your enthusiasm for the role at Franke, but also your understanding of the field sales landscape. Talk about what strategies you've successfully employed in past positions and how they could translate to success in this new role. This is your chance to shine!
Emphasise Interpersonal Skills:Field sales isn't just about the sale—it's about building relationships. Make sure to highlight your communication and negotiation skills in your application materials. We’re all about someone who can connect with clients, so weave those soft skills into your CV and cover letter.
Proof of Performance:If you have any sales certifications or training, definitely include those in your application. They add credibility and show your commitment to growing your sales skills. We believe in the power of ongoing development, so don’t hesitate to include those details to stand out to us at Franke.
How to prepare for a job interview at Franke
✨Show Off Your Sales Savvy
Prepare for the interview by brushing up on your knowledge of key sales techniques and terminologies. We can expect to dive into your past sales experiences, so be ready to discuss your approach to prospecting, closing deals, and managing client relationships. A few solid examples of your past successes could really make you stand out!
✨Know Your Product Inside Out
Having a solid understanding of the products or services that Franke offers is essential. We want to hear how you would convey the value of these to potential clients and address any common objections they might have. If you can tie your knowledge back to real-life scenarios, that'll make your answers even more compelling!
✨Flex Your Adaptability Muscles
As a full-time field-sales rep, your day can be unpredictable. Be prepared to share how you've adapted your sales strategies to different situations or client needs. We love to hear stories where you’ve had to think on your feet or adjust your pitch mid-meeting—this shows you’re not just a one-size-fits-all salesperson!
✨Plan Your Questions Wisely
At the end of the interview, we'll likely ask if you have any questions for us. Use this opportunity to ask about the sales team's culture and the tools you'll be using out in the field. This not only shows your genuine interest in Franke but also helps you get a feel for whether you’d thrive in that environment.
