At a Glance
- Tasks: Provide IT support and assist users across multiple locations in a dynamic team.
- Company: Join Franke, a global leader in kitchen solutions with a collaborative culture.
- Benefits: Exciting job, growth opportunities, modern work conditions, and employee benefits.
- Other info: Flexible working environment with opportunities for further education and travel.
- Why this job: Be part of an international team and enhance your IT skills while making a difference.
- Qualifications: Relevant qualifications and experience in IT service desk support required.
The predicted salary is between 33750 - 41250 £ per year.
About Franke
We, the Franke company with its three divisions, are a world's leading supplier of products and services for domestic kitchens, the professional foodservice systems and the convenience store sector as well as for professional coffee making. With around 60 companies, we are at home on five continents. Over 8,000 employees constantly take on new perspectives to identify opportunities and turn them into inspiring, innovative solutions for tomorrow’s demands. The Franke Home Solutions division is the world’s leading provider of smart systems for domestic kitchens. Drawing on a long history of reliability and expertise, we help our partners enhance their businesses and provide outstanding kitchen and cooking experiences to our consumers by offering complete solutions for food preparation and cooking.
About the job
You are a member of an international team and located at Franke in Manchester. Your main task is to support the IT Users on site. You will also be responsible for a site in Falkirk, Stoke-on-Trent and Birmingham. In addition, you will get in touch with employees and IT Service Desk team members in other locations in EMEA.
Contract: 2 years
Your tasks:
- 1st and 2nd level support within region
- Joiner / Mover / Leaver handling with ServiceNow
- Software provisioning with SCCM (Franke Standard Applications)
- Client hardware installation & maintenance (desktop, laptop, VoIP soft phones, tablet, terminal, barcode scanner, laser printer, label printer, copier)
- Server hardware installation & maintenance (Storage and VMs)
- Network support (LAN) and monitoring of WAN
- Server Room maintenance (local contact for Platform Services)
- Mobile devices (IOS)
- Introduction of new users
- Asset & Licence Management
- Vulnerability Management for soft & hardware
- Team member of projects
Requirements:
- Relevant educational qualifications
- Additional trainings for Microsoft (MCP level) and Cisco Meraki
- 3 Years work experience in the IT Service Desk area
- ICT service operations
- Basic ITIL knowledge
- Broad technical skills hardware, OS & software (Microsoft, mobile devices)
- Basic technical skills Server OS, network, storage (SAN)
- Basic application architecture know-how
- Good analytical and conceptual abilities
- Independent, but with team skills for dealing with IS specialists and key users
- Open and communicative, like dealing with people
- Flexibility and willingness to travel, driving license required
- English language skills C2 = Level 16 (oral and writing)
What we offer you:
- An exciting and varied job in an international environment
- A work environment which promotes further growth and continuing education
- Modern employment conditions
Employee Benefits
For more information see: www.franke.com
Graduate IT Support Specialist employer: Franke
Franke Coffee Systems is an exceptional employer that values its employees as much as it values quality coffee. Located in Fife, we offer a collaborative and innovative work environment where you can grow professionally while enjoying a competitive salary and comprehensive benefits, including private healthcare and generous holiday allowances. Join us to be part of a team dedicated to excellence and innovation in the coffee industry, where every role contributes to creating unforgettable coffee experiences.
StudySmarter Expert Advice🤫
We think this is how you could land Graduate IT Support Specialist
✨Join the IT Consultancy Buzz
Get involved in local or virtual IT consultancy meetups and forums. This is where we can rub shoulders with industry professionals, get insights into what Franke values, and even spot unadvertised opportunities. Don't miss out on these chances to make a name for ourselves in the IT world!
✨Show Off Your Skills
Create a personal project or case study relevant to the challenges Franke might face. Use platforms like GitHub or Medium to share your findings. This not only demonstrates our consulting skills but shows a proactive attitude, making us stand out from the crowd when applying for that full-time gig.
✨Leverage LinkedIn for Connections
Follow and engage with the relevant thought leaders and influencers in IT consultancy on LinkedIn. Share insightful content and join discussions to gain visibility. A well-placed comment or shared article could catch the attention of someone at Franke!
✨Direct Apply to Franke
Let's not forget to apply directly through the Franke website! Tailor your application to showcase our understanding of their consulting style and how we can contribute to their projects. A personalised approach can make a huge difference in landing that full-time position!
We think you need these skills to ace Graduate IT Support Specialist
Some tips for your application 🫡
Showcase Your Problem-Solving Skills:In IT consulting, it's all about problem-solving, so make sure your CV highlights your analytical skills and any relevant projects you've tackled. Mention specific technologies or methodologies you've used to resolve issues or improve processes; this shows you can think critically and deliver results, which is vital for us at Franke.
Highlight Relevant Certifications:Certifications like ITIL, PMP, or even specific tech stack qualifications can really make you stand out. Make sure to include these in your CV, as they not only demonstrate your expertise but also your commitment to staying current in the field. We love seeing candidates who are proactive about their professional development!
Tailor Your Cover Letter:Your cover letter is your chance to connect personally with us at Franke. Share stories about your experiences in IT consulting, and how they shaped your desire to join our team. Mention why you’re excited about this particular role, and how you see yourself contributing to our projects.
Keep It Clear and Concise:We're all busy, so make sure your application is easy to read. Use bullet points for key achievements, and don’t overload us with jargon. A clean, professional layout goes a long way. Remember, the clearer your application, the more likely we are to invite you in for an interview!
How to prepare for a job interview at Franke
✨Brush Up on Your Technical Skills
For an IT consulting role, be ready to demonstrate your technical prowess. You might face questions on systems integration, cloud technologies, or even troubleshooting specific software. If you have experience with tools like AWS, Azure, or even specific programming languages, make sure you can talk about them fluently.
✨Showcase Your Problem-Solving Approach
IT consulting is all about solving problems for clients. Think about how you can illustrate your approach to a past challenge using the STAR method (Situation, Task, Action, Result). It's a great way to show how you tackle complex issues and come up with effective solutions.
✨Know the Business Impact of IT Solutions
When discussing your experiences, focus not just on the tech solutions you implemented, but also on their business impact. Employers want to see that you can connect IT with organisational goals. Prep examples that highlight how your tech contributions improved efficiency or reduced costs for past clients or projects.
✨Prepare for Behavioural Questions
Since IT consulting often involves teamwork and client interactions, expect behavioural questions that assess your interpersonal skills. Be prepared with examples that demonstrate your adaptability, communication skills, and how you handle client feedback. Before the interview, think of situations where you worked closely with clients to create effective IT strategies or changes.
