Job Title: Field Service Engineer (Fife, Scotland)
Reports To: Head of Field Service
Job Type: Full-Time
About Us: Franke Coffee Systems UK Ltd. is a leading company in coffee machine industry committed to excellence and innovation. Together with our trade partners, we are committed to delivering premium best-in-class in-cup-quality, consistency and beverage variety, as well as ensuring an outstanding customer experience through constant innovation.
Job Summary: We're looking for a Service Engineer based in Fife or surrounding areas
The Service Engineer role holds the responsibility for the technical support of our customers and resolution of ongoing issues when required. You will deliver a quality and reliable service to our customers and colleagues ensuring that reliability issues are dealt in a timely manner, and any issues with van stock or training needs will be reported back to the Head of Field Service.
Key Responsibilities:
Ensure agreed Franke UK Technical Standards and Processes are adhered to
On Call weekend rota for Engineer Technical Assistance and reactive calls (1 every 6 weekends)
Highlight Technical skills gap.
Highlight customer skills gap.
Managing stock levels
Managing customer relations at a site level
Keeping up to date with all company admin and courses
Highlight issues where
Field Service Engineer (Fife, Scotland) in Glasgow employer: Franke
Franke is an exceptional employer, offering a dynamic work environment where innovation and collaboration thrive. With flexible working hours, a competitive compensation package, and ample opportunities for professional development, employees are empowered to grow their careers while contributing to the success of leading QSR brands. The supportive team culture and commitment to employee wellness make Franke a rewarding place to work, especially for those passionate about the foodservice industry.
