At a Glance
- Tasks: Provide technical support and resolve issues for our coffee machine customers.
- Company: Join Franke Coffee Systems, a leader in professional coffee solutions.
- Benefits: Enjoy competitive salary, private healthcare, and 25 days holiday.
- Other info: Collaborative environment with opportunities for professional growth.
- Why this job: Be part of a team that creates exceptional coffee experiences.
- Qualifications: 2 years experience in coffee machines or vending, strong communication skills.
The predicted salary is between 30000 - 40000 £ per year.
About Franke
At Franke Coffee Systems, we believe every great coffee starts with great people. We’re not just in the business of coffee machines: we’re in the business of creating exceptional coffee experiences. As a global leader in professional coffee solutions, we combine Swiss precision engineering, cutting-edge innovation, and customer insight to help businesses deliver unforgettable coffee moments, cup after cup. As we continue to invest in our UK business and expand our team, there’s never been a better time to join us and be part of a company where every role contributes to something exceptional.
About the job
We're looking for a Service Engineer based in West London. The Service Engineer role holds the responsibility for the technical support of our customers and resolution of ongoing issues when required. You will deliver a quality and reliable service to our customers and colleagues ensuring that reliability issues are dealt in a timely manner, and any issues with van stock or training needs will be reported back to the Regional Team Leader.
Your tasks:
- Ensure agreed Franke UK Technical Standards and Processes are adhered to
- On Call weekend rota for Engineer Technical Assistance and reactive calls (1 every 6 weekends)
- Highlight Technical skills gap
- Highlight customer skills gap
- Managing stock levels
- Managing customer relations at a site level
- Keeping up to date with all company admin and courses
- Highlight issues where Account Support is required due to ongoing Customer Issues
Requirements:
- Ability to demonstrate an understanding and experience in remit of the Field Engineers role
- Minimum 2 years experience working in the coffee machine or vending industry
- Competent using phones and laptop
- Excellent communications skills
- Personal integrity
- Analysing and prioritising
- Understand when to inform and when to escalate issues
- Any other ad hoc duties and responsibilities that arise on a day to day basis or over a period of time that falls in the remit of the role
What we offer you:
- Opportunity to work in a collaborative and innovative environment
- Professional growth and development opportunities
- Competitive salary and benefits package
- Be part of a company committed to excellence and innovation
- 25 days of holidays
- Private Healthcare for you, with the option to add partner and children
- Life Insurance
- Income Protection
For more information see: www.franke.com
Field Service Engineer - West London employer: Franke
Franke Coffee Systems is an exceptional employer that fosters a collaborative and innovative work culture, making it an ideal place for a Field Service Engineer in West London. With a commitment to professional growth, competitive benefits including private healthcare and generous holiday allowances, and the opportunity to contribute to creating unforgettable coffee experiences, employees are empowered to thrive in their roles while being part of a globally recognised leader in coffee solutions.
StudySmarter Expert Advice🤫
We think this is how you could land Field Service Engineer - West London
✨Tip Number 1
Get to know the company inside out! Research Franke Coffee Systems and understand their values, products, and what makes them tick. This will help you tailor your conversations and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Network like a pro! Connect with current or former employees on LinkedIn. Ask them about their experiences and any tips they might have for landing the Field Service Engineer role. Personal connections can make a huge difference!
✨Tip Number 3
Prepare for the interview by practising common questions related to technical support and customer relations. Think about specific examples from your past experience that demonstrate your skills and how you’ve resolved issues effectively.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re serious about joining the Franke team and ready to contribute to those exceptional coffee moments.
We think you need these skills to ace Field Service Engineer - West London
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the Field Service Engineer role. Highlight your experience in the coffee machine or vending industry and any relevant technical skills. We want to see how your background aligns with what we do at Franke!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you’re passionate about coffee and how you can contribute to creating exceptional coffee experiences. Let us know what makes you the perfect fit for our team.
Show Off Your Communication Skills:Since excellent communication is key in this role, make sure your application reflects that. Use clear and concise language, and don’t hesitate to showcase any customer relations experience you have. We love candidates who can connect with our customers!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows us you’re keen on joining the Franke family!
How to prepare for a job interview at Franke
✨Know Your Coffee Machines
Make sure you brush up on your knowledge of coffee machines and the specific models Franke offers. Being able to discuss their features, common issues, and solutions will show that you're not just interested in the role but also passionate about the product.
✨Demonstrate Problem-Solving Skills
Prepare examples from your past experience where you've successfully resolved technical issues or improved customer satisfaction. This will highlight your ability to think on your feet and manage challenges effectively, which is crucial for a Field Service Engineer.
✨Showcase Communication Skills
Since you'll be dealing with customers regularly, practice articulating your thoughts clearly and confidently. Think about how you can explain technical concepts in simple terms, as this will be key in building strong customer relationships.
✨Ask Insightful Questions
At the end of the interview, don’t hesitate to ask questions about the team dynamics, training opportunities, or the company's future plans. This shows your genuine interest in the role and helps you assess if it's the right fit for you.
