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- Tasks: Provide technical support and resolve customer issues as a Field Service Engineer.
- Company: Franke is a global leader in kitchen products and professional coffee solutions.
- Benefits: Enjoy competitive salary, professional growth, and a collaborative work environment.
- Why this job: Join a company focused on innovation and delivering outstanding customer experiences.
- Qualifications: Strong communication skills and experience in a Field Engineer role are essential.
- Other info: On-call weekend rota for technical assistance required.
The predicted salary is between 30000 - 42000 £ per year.
About Franke
We, the Franke company with its three divisions, are a world’s leading supplier of products and services for domestic kitchens, the professional foodservice systems and the convenience store sector as well as for professional coffee making. With around 60 companies, we are at home on five continents. Over 8,000 employees constantly take on new perspectives to identify opportunities and turn them into inspiring, innovative solutions for tomorrow’s demands.
The Franke Coffee Systems division is a leading global provider of state-of-the-art solutions for professional coffee making. Together with our trade partners, we are committed to delivering premium best-in-class in-cup-quality, consistency and beverage variety, as well as ensuring an outstanding customer experience through constant innovation.
About the job
We’re looking for a Service Engineer based in St Albans. The Service Engineer role holds the responsibility for the technical support of our customers and resolution of ongoing issues when required. You will deliver a quality and reliable service to our customers and colleagues ensuring that reliability issues are dealt with in a timely manner, and any issues with van stock or training needs will be reported back to the Regional Service Manager.
Your tasks
- Ensure agreed Franke UK Technical Standards and Processes are adhered to.
- On Call weekend rota for Engineer Technical Assistance and reactive calls (1 every 4 weekends).
- Highlight Technical skills gap.
- Highlight customer skills gap.
- Highlight issues where Account Support is required due to ongoing Customer Issues.
Requirements
- Ability to demonstrate an understanding and experience in remit of the Field Engineers role.
- Excellent communications skills.
- Personal integrity.
- Analysing and prioritising.
- Understand when to inform and when to escalate issues.
- Any other ad hoc duties and responsibilities that arise on a day to day basis or over a period of time that falls in the remit of the role.
What we offer you
- Opportunity to work in a collaborative and innovative environment.
- Professional growth and development opportunities.
- Competitive salary and benefits package.
- Be part of a company committed to excellence and innovation.
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Field Service Engineer - St Albans employer: Franke
Contact Detail:
Franke Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Field Service Engineer - St Albans
✨Tip Number 1
Familiarize yourself with Franke's products and services, especially in the coffee systems division. Understanding the technical aspects and unique selling points of their offerings will help you stand out during the interview.
✨Tip Number 2
Highlight any previous experience you have in technical support or field service roles. Be prepared to discuss specific examples where you've successfully resolved customer issues or improved service delivery.
✨Tip Number 3
Demonstrate your communication skills by practicing how you would explain complex technical issues to non-technical customers. This will show that you can bridge the gap between technical knowledge and customer service.
✨Tip Number 4
Be ready to discuss your approach to teamwork and collaboration. Since the role involves working closely with colleagues and reporting to the Regional Service Manager, showcasing your ability to work well in a team will be beneficial.
We think you need these skills to ace Field Service Engineer - St Albans
Some tips for your application 🫡
Understand the Role: Make sure to thoroughly read the job description for the Field Service Engineer position. Highlight the key responsibilities and requirements, and think about how your experience aligns with them.
Tailor Your CV: Customize your CV to reflect the skills and experiences that are most relevant to the role. Emphasize your technical support experience, communication skills, and any previous roles that required problem-solving and customer interaction.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for the role and the company. Mention specific examples of how you've successfully handled similar responsibilities in the past and how you can contribute to Franke's commitment to excellence and innovation.
Proofread Your Application: Before submitting your application, carefully proofread all documents for spelling and grammatical errors. A polished application reflects your attention to detail and professionalism, which are crucial for a Service Engineer role.
How to prepare for a job interview at Franke
✨Understand the Technical Standards
Make sure you familiarize yourself with Franke UK's Technical Standards and Processes. Being able to discuss these during your interview will show that you are prepared and understand the expectations of the role.
✨Demonstrate Communication Skills
Since excellent communication skills are crucial for this position, prepare examples from your past experiences where you effectively communicated technical information to customers or colleagues. This will highlight your ability to convey complex ideas clearly.
✨Show Your Problem-Solving Skills
Be ready to discuss specific instances where you successfully resolved technical issues. Highlight your analytical skills and how you prioritize tasks, as this is essential for a Field Service Engineer.
✨Express Your Commitment to Customer Experience
Franke emphasizes outstanding customer experience. Prepare to talk about how you have gone above and beyond in previous roles to ensure customer satisfaction, and how you would apply that same dedication in this position.
