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- Tasks: Provide technical support and resolve customer issues in the field.
- Company: Join a leading company in the coffee machine and vending industry.
- Benefits: Competitive salary, private healthcare, life insurance, and 25 days holiday.
- Why this job: Be part of a collaborative team focused on innovation and excellence.
- Qualifications: 2 years experience in the coffee machine or vending industry required.
- Other info: Great opportunities for professional growth and development.
The predicted salary is between 36000 - 60000 £ per year.
We are looking for a Service Engineer based in South London. The Service Engineer role holds the responsibility for the technical support of our customers and resolution of ongoing issues when required. You will deliver a quality and reliable service to our customers and colleagues ensuring that reliability issues are dealt with in a timely manner, and any issues with van stock or training needs will be reported back to the Regional Service Managers.
Your tasks:
- Ensure agreed Franke UK Technical Standards and Processes are adhered to
- On Call weekend rota for Engineer Technical Assistance and reactive calls (1 every 4 weekends)
- Highlight Technical skills gap
- Highlight customer skills gap
- Managing stock levels
- Managing customer relations at a site level
- Keeping up to date with all company admin and courses
- Highlight issues where Account Support is required due to ongoing Customer Issues
Requirements:
- Ability to demonstrate an understanding and experience in remit of the Field Engineers role
- Minimum 2 years experience working in the coffee machine or vending industry
- Competent using phones and laptop
- Excellent communications skills
- Personal integrity
- Analysing and prioritising
- Understand when to inform and when to escalate issues
- Any other ad hoc duties and responsibilities that arise on a day to day basis or over a period of time that falls in the remit of the role
What we offer you:
- Opportunity to work in a collaborative and innovative environment
- Professional growth and development opportunities
- Competitive salary and benefits package
- Be part of a company committed to excellence and innovation
- 25 days of holidays
- Private Healthcare for you, with the option to add partner and children
- Life Insurance
- Income Protection
Field Service Engineer - South London employer: Franke
Contact Detail:
Franke Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Field Service Engineer - South London
✨Tip Number 1
Network like a pro! Reach out to your connections in the coffee machine or vending industry. You never know who might have a lead on a Field Service Engineer role or can put in a good word for you.
✨Tip Number 2
Prepare for those interviews! Brush up on your technical knowledge and be ready to discuss how you've tackled customer issues in the past. Show them you're not just a problem solver, but a reliable partner for their team.
✨Tip Number 3
Don’t forget to showcase your communication skills! Whether it’s during an interview or a casual chat, make sure you convey your ideas clearly and confidently. This is key in managing customer relations effectively.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, you’ll find all the latest opportunities right there, making it easier for us to connect with you.
We think you need these skills to ace Field Service Engineer - South London
Some tips for your application 🫡
Tailor Your CV: Make sure your CV reflects the skills and experience that match the Field Service Engineer role. Highlight your technical expertise in the coffee machine or vending industry, and don’t forget to mention any relevant achievements!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re the perfect fit for us at StudySmarter. Share specific examples of how you've tackled challenges in previous roles and how you can bring that experience to our team.
Show Off Your Communication Skills: Since excellent communication is key for this role, make sure your application showcases your ability to convey information clearly. Whether it’s through your CV, cover letter, or any additional documents, clarity is crucial!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates about your application status!
How to prepare for a job interview at Franke
✨Know Your Technical Stuff
Make sure you brush up on your technical knowledge related to coffee machines and vending systems. Be ready to discuss specific issues you've resolved in the past and how you approached them. This will show that you understand the role and can handle the technical demands.
✨Show Off Your Communication Skills
Since this role involves managing customer relations, practice articulating your thoughts clearly. Think of examples where you've successfully communicated with customers or colleagues to resolve issues. Good communication can set you apart from other candidates.
✨Demonstrate Problem-Solving Abilities
Prepare to discuss scenarios where you've had to analyse and prioritise tasks under pressure. Highlight how you identified problems, escalated issues when necessary, and ultimately provided solutions. This will showcase your ability to think on your feet.
✨Be Ready for Situational Questions
Expect questions about how you'd handle specific situations, like managing stock levels or dealing with ongoing customer issues. Think through your past experiences and be ready to share how you would apply those lessons to the challenges in this role.
