At a Glance
- Tasks: Provide technical support and resolve issues for customers in South London.
- Company: Franke, a global leader in kitchen and foodservice solutions.
- Benefits: Competitive salary, 25 days holiday, private healthcare, and life insurance.
- Other info: Flexible role with opportunities for professional development.
- Why this job: Join a collaborative team and grow your career in a dynamic environment.
- Qualifications: 2 years' experience in the coffee machine or vending industry required.
The predicted salary is between 36000 - 60000 £ per year.
About Franke
At Franke Coffee Systems, we believe every great coffee starts with great people.
As we continue to invest in our UK business and expand our team, there’s never been a better time to join us and be part of a company where every role contributes to something exceptional.
About the job
We're looking for a Service Engineer based in South London. The Service Engineer role holds the responsibility for the technical support of our customers and resolution of ongoing issues when required. You will deliver a quality and reliable service to our customers and colleagues ensuring that reliability issues are dealt in a timely manner, and any issues with van stock or training needs will be reported back to the Regional Team Leader.
Your tasks
- Ensure agreed Franke UK Technical Standards and Processes are adhered to
- On Call weekend rota for Engineer Technical Assistance and reactive calls (1 every 6 weekends)
- Highlight Technical skills gap.
- Highlight customer skills gap.
- Managing stock levels
- Managing customer relations at a site level
- Keeping up to date with all company admin and courses
- Highlight issues where Account Support is required due to ongoing Customer Issues
Requirements
- Ability to demonstrate an understanding and experience in remit of the Field Engineers role
- Minimum 2 years experience working in the coffee machine or vending industry
- Competent using phones and laptop
- Excellent communications skills.
- Personal integrity.
- Analysing and prioritising.
- Understand when to inform and when to escalate issues.
- Any other ad hoc duties and responsibilities that arise on a day to day basis or over a period of time that falls in the remit of the role.
What we offer you
- Opportunity to work in a collaborative and innovative environment.
- Professional growth and development opportunities.
- Competitive salary and benefits package.
- Be part of a company committed to excellence and innovation.
- 25 days of holidays
- Private Healthcare for you, with the option to add partner and children
- Life Insurance
- Income Protection
For more information see: www.franke.com
Important information for all executive search companies, headhunters and HR consultants
The Franke Group does not accept unsolicited support from headhunters and personnel consultants for our career opportunities. Any CV/resume vitae submitted to Franke or its employees by external recruitment agencies without a valid written recruitment agreement related to the position in question shall be deemed the sole property of our company. In the event that a candidate presented by an agency is hired in our company and there is no prior agreement, no fee will be paid.
Field Service Engineer - South London employer: Franke
Franke is an exceptional employer, offering a collaborative and innovative work environment that fosters professional growth for our Field Service Engineers in South London. With competitive salaries, generous holiday allowances, and comprehensive private healthcare options, we prioritise the well-being of our employees while providing them with the tools and support needed to excel in their roles. Join us to be part of a global leader dedicated to innovation and customer satisfaction in the kitchen and foodservice industry.
StudySmarter Expert Advice🤫
We think this is how you could land Field Service Engineer - South London
✨Tip Number 1
Network like a pro! Reach out to your connections in the coffee machine or vending industry. You never know who might have a lead on a Field Service Engineer role or can put in a good word for you.
✨Tip Number 2
Prepare for those interviews! Brush up on your technical knowledge and be ready to discuss how you've tackled reliability issues in the past. Show them you're the problem-solver they need!
✨Tip Number 3
Don’t forget to follow up after interviews! A quick thank-you email can keep you fresh in their minds and show your enthusiasm for the role. It’s a small gesture that can make a big difference.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, you’ll find all the latest opportunities directly from us at Franke.
We think you need these skills to ace Field Service Engineer - South London
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the Field Service Engineer role. Highlight your experience in the coffee machine or vending industry and any relevant technical skills. We want to see how you can bring value to our team!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you're passionate about the role and how your background aligns with our needs. Keep it concise but engaging – we love a good story!
Show Off Your Communication Skills:Since excellent communication is key for this role, make sure your application reflects that. Use clear language and structure your thoughts well. We appreciate clarity and professionalism in all our interactions!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way to ensure your application gets into the right hands. Plus, it shows us you’re serious about joining our team at Franke!
How to prepare for a job interview at Franke
✨Know Your Stuff
Make sure you brush up on your technical knowledge related to coffee machines and vending systems. Be ready to discuss your past experiences and how they relate to the role. This will show that you’re not just familiar with the industry, but that you can also bring valuable insights to the table.
✨Show Off Your Communication Skills
As a Field Service Engineer, you'll need to communicate effectively with customers and team members. Practice explaining complex technical issues in simple terms. During the interview, demonstrate your ability to listen actively and respond thoughtfully to questions.
✨Be Ready for Real-World Scenarios
Prepare for situational questions that might come up during the interview. Think about how you would handle specific challenges, like resolving a customer issue or managing stock levels. Use the STAR method (Situation, Task, Action, Result) to structure your answers.
✨Ask Insightful Questions
At the end of the interview, don’t forget to ask questions! Inquire about the team dynamics, training opportunities, or how success is measured in the role. This shows your genuine interest in the position and helps you determine if it’s the right fit for you.
