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For Companies At a Glance
- Tasks: Provide technical support and resolve customer issues in the coffee machine industry.
- Company: Franke is a global leader in kitchen products and professional coffee solutions.
- Benefits: Enjoy competitive salary, 25 days holiday, private healthcare, and professional growth opportunities.
- Why this job: Join a collaborative team focused on innovation and delivering exceptional customer experiences.
- Qualifications: 2 years experience in coffee machines or vending, excellent communication skills, and tech-savvy.
- Other info: On-call weekend rota for technical assistance; opportunity to manage customer relations.
The predicted salary is between 36000 - 60000 £ per year.
About Franke
We, the Franke company with its three divisions, are a world's leading supplier of products and services for domestic kitchens, the professional foodservice systems and the convenience store sector as well as for professional coffee making. With around 60 companies, we are at home on five continents. Over 8,000 employees constantly take on new perspectives to identify opportunities and turn them into inspiring, innovative solutions for tomorrow’s demands. The Franke Coffee Systems division is a leading global provider of state-of-the-art solutions for professional coffee making. Together with our trade partners, we are committed to delivering premium best-in-class in-cup-quality, consistency and beverage variety, as well as ensuring an outstanding customer experience through constant innovation.
About the job
We’re looking for a Service Engineer based in North London. The Service Engineer role holds the responsibility for the technical support of our customers and resolution of ongoing issues when required. You will deliver a quality and reliable service to our customers and colleagues ensuring that reliability issues are dealt in a timely manner, and any issues with van stock or training needs will be reported back to the Regional Service Managers.
Your tasks:
- Ensure agreed Franke UK Technical Standards and Processes are adhered to.
- On Call weekend rota for Engineer Technical Assistance and reactive calls (1 every 4 weekends).
- Highlight Technical skills gap.
- Highlight customer skills gap.
- Managing stock levels.
- Managing customer relations at a site level.
- Keeping up to date with all company admin and courses.
- Highlight issues where Account Support is required due to ongoing Customer Issues.
Requirements:
- Ability to demonstrate an understanding and experience in remit of the Field Engineers role.
- Minimum 2 years experience working in the coffee machine or vending industry.
- Competent using phones and laptop.
- Excellent communications skills.
- Personal integrity.
- Analysing and prioritising.
- Understand when to inform and when to escalate issues.
- Any other ad hoc duties and responsibilities that arise on a day to day basis or over a period of time that falls in the remit of the role.
What we offer you:
- Opportunity to work in a collaborative and innovative environment.
- Professional growth and development opportunities.
- Competitive salary and benefits package.
- Be part of a company committed to excellence and innovation.
- 25 days of holidays.
- Private Healthcare for you, with the option to add partner and children.
- Life Insurance.
- Income Protection.
Field Service Engineer - North London employer: Franke
Contact Detail:
Franke Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Field Service Engineer - North London
✨Tip Number 1
Familiarise yourself with Franke's products and services, especially in the coffee systems division. Understanding their offerings will not only help you during interviews but also demonstrate your genuine interest in the role.
✨Tip Number 2
Network with current or former employees of Franke, particularly those in technical roles. They can provide valuable insights into the company culture and expectations, which can be beneficial for your application.
✨Tip Number 3
Prepare to discuss specific examples from your past experience that showcase your problem-solving skills and technical expertise in the coffee machine or vending industry. This will help you stand out as a candidate who can deliver quality service.
✨Tip Number 4
Be ready to demonstrate your communication skills during the interview. Since managing customer relations is key in this role, practice articulating how you've effectively resolved issues and maintained positive relationships in previous positions.
We think you need these skills to ace Field Service Engineer - North London
Some tips for your application 🫡
Understand the Role: Before applying, make sure to thoroughly read the job description for the Field Service Engineer position. Understand the key responsibilities and requirements, such as technical support, customer relations, and experience in the coffee machine or vending industry.
Tailor Your CV: Customise your CV to highlight relevant experience and skills that align with the job requirements. Emphasise your technical expertise, communication skills, and any previous roles in similar industries to demonstrate your suitability for the position.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for the role and the company. Mention specific experiences that relate to the tasks outlined in the job description, such as managing customer relations or adhering to technical standards.
Proofread Your Application: Before submitting your application, carefully proofread all documents for spelling and grammatical errors. A polished application reflects your attention to detail and professionalism, which are crucial for a role that involves customer interaction.
How to prepare for a job interview at Franke
✨Showcase Your Technical Expertise
Make sure to highlight your experience in the coffee machine or vending industry. Be prepared to discuss specific technical challenges you've faced and how you resolved them, as this will demonstrate your capability to handle the responsibilities of the role.
✨Communicate Clearly
Excellent communication skills are crucial for a Field Service Engineer. Practice articulating your thoughts clearly and concisely, especially when discussing technical issues or customer interactions. This will help you convey your ideas effectively during the interview.
✨Demonstrate Problem-Solving Skills
Prepare examples of how you've analysed and prioritised issues in previous roles. Discuss situations where you had to escalate problems or manage customer relations, showcasing your ability to think critically and act decisively.
✨Research Franke and Its Values
Familiarise yourself with Franke's products, services, and company culture. Understanding their commitment to innovation and customer experience will allow you to align your answers with their values, making you a more attractive candidate.
