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- Tasks: Provide technical support and resolve customer issues in the coffee machine industry.
- Company: Franke Coffee Systems UK Ltd., a leader in coffee innovation.
- Benefits: 25 days holiday, private healthcare, life insurance, and professional growth opportunities.
- Why this job: Join a dynamic team and make a real impact on customer satisfaction.
- Qualifications: Minimum 2 years experience in coffee machines or vending, tech-savvy.
- Other info: On-call weekend rota and excellent career development prospects.
The predicted salary is between 36000 - 60000 £ per year.
Franke Coffee Systems UK Ltd. is a leading company in the coffee machine industry committed to excellence and innovation. Together with our trade partners, we are dedicated to delivering premium best-in-class in-cup quality, consistency, and beverage variety, as well as ensuring an outstanding customer experience through constant innovation.
We are looking for a Service Engineer based in Birmingham. The Service Engineer role holds the responsibility for the technical support of our customers and resolution of ongoing issues when required. You will deliver a quality and reliable service to our customers and colleagues, ensuring that reliability issues are dealt with in a timely manner, and any issues with van stock or training needs will be reported back to the Head of Field Service.
- On Call weekend rota for Engineer Technical Assistance and reactive calls (1 every 4 weekends)
- Managing customer relations at a site level
- Highlight issues where Account Support is required due to ongoing Customer Issues
- Ability to demonstrate an understanding and experience in the remit of the Field Engineer's role
- Minimum 2 years experience working in the coffee machine or vending industry
- Competent using phone and laptop
- Any other ad hoc duties and responsibilities that arise on a day-to-day basis or over a period of time that falls in the remit of the role.
Professional growth and development opportunities.
25 days of holidays.
Private Healthcare for you, with the option to add partner and children.
Life Insurance.
Field Service Engineer - Nights employer: Franke
Contact Detail:
Franke Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Field Service Engineer - Nights
✨Tip Number 1
Network like a pro! Reach out to your connections in the coffee machine or vending industry. You never know who might have a lead on a Field Service Engineer role or can put in a good word for you.
✨Tip Number 2
Prepare for those interviews! Brush up on your technical knowledge and be ready to discuss how you've tackled customer issues in the past. Show them you're not just a problem solver, but a reliable partner for their team.
✨Tip Number 3
Don’t forget to showcase your soft skills! Being a Service Engineer isn’t just about fixing machines; it’s about building relationships with customers. Highlight your communication skills and ability to manage customer relations effectively.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, we love seeing candidates who are genuinely interested in joining our innovative team at Franke Coffee Systems.
We think you need these skills to ace Field Service Engineer - Nights
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Field Service Engineer role. Highlight your experience in the coffee machine or vending industry, and don’t forget to mention any technical support roles you've had. We want to see how your skills match what we're looking for!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're passionate about the coffee machine industry and how you can contribute to our commitment to excellence. Keep it concise but engaging – we love a good story!
Show Off Your Problem-Solving Skills: In your application, give examples of how you've resolved customer issues in the past. We’re all about delivering outstanding customer experiences, so let us know how you’ve gone above and beyond to help clients!
Apply Through Our Website: We encourage you to apply through our website for a smoother process. It’s super easy, and you’ll be able to keep track of your application status. Plus, we love seeing applications come directly from our site!
How to prepare for a job interview at Franke
✨Know Your Coffee Machines
Make sure you brush up on your knowledge of coffee machines and the vending industry. Be prepared to discuss specific models, common issues, and how you would troubleshoot them. This shows that you’re not just interested in the role but also passionate about the products you'll be working with.
✨Demonstrate Customer Service Skills
Since managing customer relations is key in this role, think of examples from your past experiences where you’ve successfully resolved customer issues. Highlight your communication skills and how you ensure a positive customer experience, as this will resonate well with the interviewers.
✨Prepare for Technical Questions
Expect technical questions related to field service engineering. Brush up on your problem-solving techniques and be ready to explain how you would handle specific scenarios. Practising these responses can help you feel more confident during the interview.
✨Show Your Team Spirit
This role involves working closely with colleagues and reporting back to the Head of Field Service. Be ready to discuss how you collaborate with others and contribute to a team environment. Sharing examples of teamwork can demonstrate that you’re a good fit for their company culture.