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For Companies At a Glance
- Tasks: Provide technical support and resolve customer issues in the coffee machine industry.
- Company: Join Franke, a global leader in innovative kitchen and coffee solutions.
- Benefits: Enjoy competitive pay, private healthcare, and 25 days holiday.
- Why this job: Be part of a collaborative team driving excellence and innovation.
- Qualifications: 2 years experience in coffee machines or vending, strong communication skills.
- Other info: Part-time role with opportunities for professional growth.
The predicted salary is between 36000 - 60000 £ per year.
About Franke
We, the Franke company with its three divisions, are a world's leading supplier of products and services for domestic kitchens, the professional foodservice systems and the convenience store sector as well as for professional coffee making. With around 60 companies, we are at home on five continents. Over 8,000 employees constantly take on new perspectives to identify opportunities and turn them into inspiring, innovative solutions for tomorrow’s demands. The Franke Coffee Systems division is a leading global provider of state-of-the-art solutions for professional coffee making. Together with our trade partners, we are committed to delivering premium best-in-class in-cup-quality, consistency and beverage variety, as well as ensuring an outstanding customer experience through constant innovation.
About the job
We’re looking for a Service Engineer based in Isle of Wight or Southampton. The Service Engineer role holds the responsibility for the technical support of our customers and resolution of ongoing issues when required. You will deliver a quality and reliable service to our customers and colleagues ensuring that reliability issues are dealt in a timely manner, and any issues with van stock or training needs will be reported back to the Head of Field Service. This is a part-time role (3 days a week or half day Monday to Friday).
Your tasks:
- Ensure agreed Franke UK Technical Standards and Processes are adhered to
- Highlight Technical skills gap
- Highlight customer skills gap
- Managing stock levels
- Managing customer relations at a site level
- Keeping up to date with all company admin and courses
- Highlight issues where Account Support is required due to ongoing Customer Issues
Requirements:
- Ability to demonstrate an understanding and experience in remit of the Field Engineers role
- Minimum 2 years experience working in the coffee machine or vending industry
- Competent using phones and laptop
- Excellent communications skills
- Personal integrity
- Analysing and prioritising
- Understand when to inform and when to elevate issues
- Any other ad hoc duties and responsibilities that arise on a day to day basis or over a period of time that falls in the remit of the role
What we offer you:
- Opportunity to work in a collaborative and innovative environment
- Professional growth and development opportunities
- Competitive salary and benefits package
- Be part of a company committed to excellence and innovation
- 25 days of holidays
- Private Healthcare for you, with the option to add partner and children
- Life Insurance
- Income Protection
Field Service Engineer - Isle of Wight/Southampton employer: Franke
Contact Detail:
Franke Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Field Service Engineer - Isle of Wight/Southampton
✨Tip Number 1
Network like a pro! Reach out to folks in the coffee machine or vending industry, especially those who work at Franke. A friendly chat can open doors and give you insights that might just land you an interview.
✨Tip Number 2
Show off your skills! When you get the chance to meet potential employers, be ready to discuss your experience in the field. Highlight specific examples of how you've tackled technical issues or improved customer relations.
✨Tip Number 3
Stay sharp on your tech knowledge! Brush up on the latest trends and technologies in the coffee machine industry. Being knowledgeable will not only impress your interviewers but also show that you're passionate about the role.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re genuinely interested in joining the Franke team.
We think you need these skills to ace Field Service Engineer - Isle of Wight/Southampton
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Field Service Engineer role. Highlight your experience in the coffee machine or vending industry and any relevant technical skills. We want to see how your background aligns with what we do at Franke!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're passionate about the role and how you can contribute to our team. Be sure to mention your communication skills and personal integrity, as these are key for us.
Showcase Your Problem-Solving Skills: In your application, give examples of how you've tackled challenges in previous roles. We love candidates who can analyse issues and prioritise effectively, so don’t hold back on sharing your success stories!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen on joining the Franke family!
How to prepare for a job interview at Franke
✨Know Your Stuff
Make sure you brush up on your technical knowledge related to coffee machines and vending systems. Be ready to discuss your past experiences in the field, as well as any specific challenges you've faced and how you resolved them.
✨Show Off Your Communication Skills
As a Service Engineer, you'll need to communicate effectively with customers and colleagues. Practice explaining complex technical issues in simple terms. Think of examples where you've successfully managed customer relations or resolved conflicts.
✨Be Prepared for Scenario Questions
Expect questions that ask how you'd handle specific situations, like a customer complaint or a technical issue. Prepare by thinking through potential scenarios and how you would approach them, highlighting your problem-solving skills.
✨Demonstrate Your Integrity
Personal integrity is key in this role. Be ready to share examples of how you've maintained professionalism and honesty in challenging situations. This will show that you understand the importance of trust in customer relationships.
