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- Tasks: Provide technical support and resolve customer issues in the coffee machine industry.
- Company: Franke is a global leader in kitchen products and professional coffee solutions.
- Benefits: Enjoy competitive salary, professional growth, and a collaborative work environment.
- Why this job: Join a team dedicated to innovation and delivering top-notch customer experiences.
- Qualifications: 2+ years in coffee machine or vending industry; strong communication skills required.
- Other info: On-call weekend rota for technical assistance every 4 weekends.
The predicted salary is between 30000 - 42000 £ per year.
About Franke
We, the Franke company with its three divisions, are a world\’s leading supplier of products and services for domestic kitchens, the professional foodservice systems and the convenience store sector as well as for professional coffee making. With around 60 companies, we are at home on five continents. Over 8,000 employees constantly take on new perspectives to identify opportunities and turn them into inspiring, innovative solutions for tomorrow’s demands.
The Franke Coffee Systems division is a leading global provider of state-of-the-art solutions for professional coffee making. Together with our trade partners, we are committed to delivering premium best-in-class in-cup-quality, consistency and beverage variety, as well as ensuring an outstanding customer experience through constant innovation.
About the job
We\’re looking for a Service Engineer based in East London . The Service Engineer role holds the responsibility for the technical support of our customers and resolution of ongoing issues when required. You will deliver a quality and reliable service to our customers and colleagues ensuring that reliability issues are dealt in a timely manner, and any issues with van stock or training needs will be reported back to the Regional Service Managers.
Your tasks
- Ensure agreed Franke UK Technical Standards and Processes are adhered to
- On Call weekend rota for Engineer Technical Assistance and reactive calls (1 every 4 weekends)
- Highlight Technical skills gap
- Highlight customer skills gap
- Managing stock levels
- Managing customer relations at a site level
- Keeping up to date with all company admin and courses
- Highlight issues where Account Support is required due to ongoing Customer Issues
Requirements
- Ability to demonstrate an understanding and experience in remit of the Field Engineers role
- Minimum 2 years experience working in the coffee machine or vending industry
- Competent using phones and laptop
- Excellent communications skills
- Personal integrity
- Analysing and prioritising
- Understand when to inform and when to escalate issues
- Any other ad hoc duties and responsibilities that arise on a day to day basis or over a period of time that falls in the remit of the role
What we offer you
- Opportunity to work in a collaborative and innovative environment
- Professional growth and development opportunities
- Competitive salary and benefits package
- Be part of a company committed to excellence and innovation
For more information see:
#J-18808-Ljbffr
Field Service Engineer - East London employer: Franke
Contact Detail:
Franke Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Field Service Engineer - East London
✨Tip Number 1
Familiarize yourself with Franke's products and services, especially in the coffee systems division. Understanding their technology and customer service approach will help you stand out during interviews.
✨Tip Number 2
Network with current or former employees of Franke, particularly those in technical roles. They can provide valuable insights into the company culture and expectations for the Service Engineer position.
✨Tip Number 3
Prepare to discuss specific examples from your past experience in the coffee machine or vending industry. Highlight how you've resolved technical issues and managed customer relations effectively.
✨Tip Number 4
Showcase your communication skills by practicing clear and concise explanations of technical concepts. This will demonstrate your ability to convey information effectively to customers and colleagues.
We think you need these skills to ace Field Service Engineer - East London
Some tips for your application 🫡
Understand the Role: Make sure to thoroughly read the job description for the Field Service Engineer position. Highlight the key responsibilities and requirements, and think about how your experience aligns with them.
Tailor Your CV: Customize your CV to reflect your relevant experience in the coffee machine or vending industry. Emphasize your technical skills, customer relations experience, and any specific achievements that demonstrate your capability in this role.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for the role and the company. Mention why you want to work at Franke and how you can contribute to their commitment to excellence and innovation.
Proofread Your Application: Before submitting your application, carefully proofread all documents for spelling and grammatical errors. A polished application reflects your attention to detail and professionalism.
How to prepare for a job interview at Franke
✨Show Your Technical Expertise
Make sure to highlight your experience in the coffee machine or vending industry. Be prepared to discuss specific technical challenges you've faced and how you resolved them, as this role requires a solid understanding of the Field Engineer's responsibilities.
✨Demonstrate Excellent Communication Skills
Since managing customer relations is key, practice articulating your thoughts clearly. Think of examples where you've successfully communicated with customers or colleagues to resolve issues, showcasing your ability to maintain strong relationships.
✨Prepare for Scenario-Based Questions
Expect questions that assess your problem-solving skills. Prepare to discuss situations where you had to analyze and prioritize tasks, or when you had to decide whether to escalate an issue. This will demonstrate your critical thinking abilities.
✨Understand Franke's Values and Standards
Familiarize yourself with Franke's technical standards and processes. Showing that you understand their commitment to quality and innovation will reflect your alignment with the company's goals and culture.
