At a Glance
- Tasks: Manage customer orders and inquiries, ensuring smooth communication and delivery.
- Company: Franke, a global leader in kitchen solutions with a focus on innovation.
- Benefits: Hybrid working, pension contributions, and access to LinkedIn Learning.
- Other info: Opportunity for growth in a supportive and collaborative environment.
- Why this job: Join a dynamic team and enhance customer experiences in a leading company.
- Qualifications: Experience in sales order processing and strong organisational skills.
The predicted salary is between 40500 - 49500 £ per year.
About Franke
We, the Franke company with its three divisions, are a world's leading supplier of products and services for domestic kitchens, the professional foodservice systems and the convenience store sector as well as for professional coffee making. With around 60 companies, we are at home on five continents. Over 8,000 employees constantly take on new perspectives to identify opportunities and turn them into inspiring, innovative solutions for tomorrow’s demands. The Franke Home Solutions division is the world’s leading provider of smart systems for domestic kitchens. Drawing on a long history of reliability and expertise, we help our partners enhance their businesses and provide outstanding kitchen and cooking experiences to our consumers by offering complete solutions for food preparation and cooking.
About the job
To efficiently and effectively enter, process and follow up of all orders placed by customers for the UK business. To act as the main point of contact for all customers in the local territory.
Your tasks:
- Manage customer enquiries relating to orders, price and availability and deliveries via email and phone.
- Primary call taker into the sales office.
- Liaise and work closely with the Franke Shared Service Centre to ensure there are efficient transactional interactions with customers.
- Proactive sales office support to external sales team.
- Co-ordinate delivery reports and expedite back orders.
- Arranging transport and confirming delivery or collections to customers.
- Co-ordinating with haulier/suppliers/warehouse/other operations staff members.
- Dealing with sales order paperwork including returns and credits.
- Preparing documents according to customer requirements and company practices.
- Providing back-up cover for Consumer Care team when required.
Requirements:
Experience:
- Experience of working in a sales order processing environment.
- Experience of a role where organisation and processes are critical.
- Experience of using business operating systems e.g. SAP an advantage.
Other Skills:
- Demonstrable analytical skills.
- Customer Service Focus.
- Strong delivery focus.
- Excellent Time Management skills.
- Strong sense of ownership.
- High level of accuracy.
What we offer you:
- Employee Benefits.
- Pension contributions - Employer contributions 6%.
- Hybrid working - 3 days in the office.
- LinkedIn Learning platform.
For more information see: www.franke.com
Customer Service- Back Office employer: Franke
Franke Coffee Systems UK Ltd. is an exceptional employer, offering a dynamic work environment in Birmingham where innovation and excellence are at the forefront of our mission. We prioritise employee growth through continuous training and development opportunities, fostering a collaborative culture that values teamwork and customer satisfaction. Join us to be part of a leading company in the coffee machine industry, where your contributions directly impact our commitment to delivering outstanding service and quality.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Service- Back Office
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Franke. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Franke before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Customer Service- Back Office
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Franke:Your cover letter is your chance to shine! Tell us why you want to work at Franke specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Franke!
How to prepare for a job interview at Franke
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
