At a Glance
- Tasks: Manage customer credit, chase overdue payments, and ensure accurate financial reporting.
- Company: Franke, a global leader in kitchen solutions with a focus on innovation.
- Benefits: Salary up to £36k, hybrid working, 25 days holiday, and health cash plan.
- Other info: Opportunity for growth in a supportive and innovative environment.
- Why this job: Join a dynamic team and play a key role in protecting cash flow.
- Qualifications: Strong communication skills, attention to detail, and proficiency in MS Excel.
The predicted salary is between 36000 - 36000 € per year.
About Franke
We, the Franke company with its three divisions, are a world's leading supplier of products and services for domestic kitchens, the professional foodservice systems and the convenience store sector as well as for professional coffee making. With around 60 companies, we are at home on five continents. Over 8,000 employees constantly take on new perspectives to identify opportunities and turn them into inspiring, innovative solutions for tomorrow’s demands. The Franke Home Solutions division is the world’s leading provider of smart systems for domestic kitchens. Drawing on a long history of reliability and expertise, we help our partners enhance their businesses and provide outstanding kitchen and cooking experiences to our consumers by offering complete solutions for food preparation and cooking.
About the job
A Credit Controller plays a critical role in protecting cash flow by managing the sales ledger, ensuring timely customer payments, and minimizing overdue debt. The role sits within the UK Finance team and works closely with the Sales Back Office and external partners such as trade credit insurers.
Your tasks
- Credit Management — Assess and approve new customer credit applications, set credit limits, and conduct regular reviews to manage risk.
- Trade Credit Insurance Support — Liaise with the credit insurance provider to submit limit requests, monitor approved limits, manage policy compliance, and escalate potential risks. Ensure customer exposures remain within insured thresholds and support monthly reporting to the insurer.
- Debt Recovery — Proactively chase overdue payments via phone, email, and written communication. Negotiate payment plans where required and manage disputed invoices professionally.
- Cash Allocation — Accurately post and allocate incoming payments to customer accounts, ensuring the ledger is always up to date.
- Reporting — Prepare aged debtor reports, highlight risks, and provide cash‑inflow forecasts to management.
- Account Maintenance — Maintain accurate customer records, issue monthly statements, and ensure compliance with internal controls.
- Legal Action — Initiate legal proceedings or place accounts on stop when debts fall outside agreed terms, following company policy.
Requirements
- Communication Skills — Confident, professional communicator able to negotiate effectively with customers at all levels.
- Numeracy & Accuracy — Strong attention to detail and ability to manage high volumes of financial data.
- Systems Knowledge — Proficient in MS Excel; prior exposure to SAP is advantageous.
- Problem‑Solving — Capable of resolving invoice disputes efficiently and collaboratively.
- Insurance Awareness — Understanding of credit insurance processes or willingness to learn.
What we offer you
- Salary up to £36k (Based on experience)
- Pension Scheme
- 25 days holiday plus bank holidays
- Health Cash Plan with online GP access
- Hybrid working (Manchester office)
For more information see: www.franke.com
Credit Controller employer: Franke
Franke is an exceptional employer that values innovation and employee development, offering a dynamic work culture where team members are encouraged to take on new perspectives. Located in Manchester, the role of Credit Controller provides competitive benefits including a salary up to £36k, a pension scheme, and a health cash plan, alongside opportunities for hybrid working and professional growth within a globally recognised company.
StudySmarter Expert Advice🤫
We think this is how you could land Credit Controller
✨Tip Number 1
Network like a pro! Reach out to people in the finance and credit control sectors on LinkedIn. A friendly message can go a long way, and you never know who might have the inside scoop on job openings.
✨Tip Number 2
Prepare for interviews by brushing up on your communication skills. Practice explaining complex financial concepts in simple terms. Remember, you want to show that you can negotiate effectively with customers at all levels!
✨Tip Number 3
Don’t just apply anywhere; focus on companies that align with your values. Check out our website for openings at Franke and tailor your approach to highlight how your skills can help protect cash flow and manage risk.
✨Tip Number 4
Stay organised! Keep track of your applications and follow up if you haven’t heard back. A polite nudge can remind them of your interest and keep you top of mind for the role.
We think you need these skills to ace Credit Controller
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the Credit Controller role. Highlight your experience in credit management, debt recovery, and any relevant systems knowledge. We want to see how your skills match what we're looking for!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you're passionate about the role and how your background makes you a great fit. Keep it professional but let your personality come through – we love a bit of character!
Show Off Your Communication Skills:Since this role involves negotiating with customers, make sure to showcase your communication skills in your application. Whether it's through examples in your CV or your writing style in your cover letter, we want to see that you can engage effectively.
Apply Through Our Website:Don't forget to apply through our website! It’s the best way to ensure your application gets to us directly. Plus, it shows you're keen on joining the Franke family. We can't wait to hear from you!
How to prepare for a job interview at Franke
✨Know Your Numbers
As a Credit Controller, you'll be dealing with financial data all the time. Brush up on your numeracy skills and be ready to discuss how you manage high volumes of data. Maybe even prepare a few examples of how you've successfully handled financial discrepancies in the past.
✨Master the Art of Communication
You'll need to negotiate effectively with customers, so practice your communication skills. Think about how you can convey complex information clearly and confidently. Role-play potential scenarios with a friend to get comfortable with different types of conversations you might have during the interview.
✨Familiarise Yourself with Credit Insurance
Understanding credit insurance processes is key for this role. Do some research on how trade credit insurance works and be prepared to discuss it. If you don’t have prior experience, show your willingness to learn and ask insightful questions about their processes.
✨Showcase Your Problem-Solving Skills
Be ready to share specific examples of how you've resolved invoice disputes or managed overdue payments in the past. Highlight your ability to work collaboratively to find solutions, as this will demonstrate your problem-solving capabilities and fit for the team.
