At a Glance
- Tasks: Manage debts, collect payments, and maintain financial records with precision.
- Company: Join Franke, a global leader in innovative kitchen and coffee solutions.
- Benefits: Enjoy competitive salary, private healthcare, and 25 days holiday.
- Other info: Collaborative environment with excellent professional growth opportunities.
- Why this job: Make a real impact by maximising profits through effective debt management.
- Qualifications: Detail-oriented with strong analytical skills and experience in credit control.
The predicted salary is between 36000 - 60000 € per year.
Overview
We are looking for an experienced Credit Controller to help us manage our debts. We require you to take responsibility for collecting debts from our company debtors, evaluating new credit requests, ensuring timely payments of company debts, processing invoices, maintaining the sales ledger, and providing administrative support. To succeed as a Credit Controller, we expect you to have a good eye for detail and the ability to reconcile complex company accounts. Ultimately, a high performing Credit Controller can maximize company profits by efficiently managing its debts.
Responsibilities
- Timely and effective collection of all debts and customer payments
- Contact debtors through calls and emails to notify them of outstanding invoices
- Monitor accounts to identify outstanding debts
- Investigate historical data for each debt or bill
- Resolve queries both internally and externally around outstanding invoices
- Take actions to encourage timely debt payments
- Update account status records and collection efforts
- Process cash refunds
- Posting and allocating daily receipts to accounting systems
- Evaluating new credit requests and conducting client credit checks
- Provide accounts information to internal departments
- Process invoices on accounting software
- Implement changes in the company\'s credit control system
- Liaise with customers and the sales team
- Excellent Customer Service - The ability to listen and negotiate with customers
- Ability to establish and maintain good client relationships, both internally and externally at all levels
- Patience and the ability to remain calm in stressful situations
- Persistence and determination
- Analytical skills and thorough attention to detail
- Maintaining of accurate financial records
- Comfortable working with targets
- Familiarity with data entry software and MS Office package
- Ability to reconcile complex debtors accounts
- Problem-solving skills
- Ability to work well in a team
Desirable experience
- Problem-solving skills, especially when working with complex accounts and customers.
- Reviewing and updating existing processes to improve the existing workflow.
- Negotiation of pre-payment plans with overdue debtors that require it.
- Complex reconciliation of accounts.
- Consultative (Customer Focused) approach with overdue clients to enhance customer retention.
About the company
We, the Franke company with its three divisions, are a world\'s leading supplier of products and services for domestic kitchens, the professional foodservice systems and the convenience store sector as well as for professional coffee making. With around 60 companies, we are at home on five continents. Over 8,000 employees constantly take on new perspectives to identify opportunities and turn them into inspiring, innovative solutions for tomorrow\'s demands.
The Franke Coffee Systems division is a leading global provider of state-of-the-art solutions for professional coffee making. Together with our trade partners, we are committed to delivering premium best-in-class in-cup-quality, consistency and beverage variety, as well as ensuring an outstanding customer experience through constant innovation.
The Franke Group does not accept unsolicited support from headhunters and personnel consultants for our career opportunities. Any CV/resume vitae submitted to Franke or its employees by external recruitment agencies without a valid written recruitment agreement related to the position in question shall be deemed the sole property of our company. In the event that a candidate presented by an agency is hired in our company and there is no prior agreement, no fee will be paid.
Benefits
- Opportunity to work in a collaborative and innovative environment.
- Professional growth and development opportunities.
- Competitive salary and benefits package.
- Be part of a company committed to excellence and innovation.
- 25 days of holidays
- Private Healthcare for you, with the option to add partner and children
- Life Insurance
- Income Protection
- Cycle to Work Scheme
- EV Car - Salary Sacrifice scheme
Credit Controller in St Albans employer: Franke
Franke is an exceptional employer, offering a collaborative and innovative work environment where Credit Controllers can thrive. With a strong commitment to professional growth, competitive salaries, and a comprehensive benefits package including private healthcare and generous holiday allowances, employees are empowered to excel in their roles while contributing to the company's mission of delivering excellence in the foodservice and coffee solutions sectors.
StudySmarter Expert Advice🤫
We think this is how you could land Credit Controller in St Albans
✨Tip Number 1
Network like a pro! Reach out to your connections in the finance and credit control sectors. You never know who might have a lead on a job or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by practising common questions related to credit control. Think about how you would handle specific scenarios, like negotiating with a debtor or resolving a complex account issue.
✨Tip Number 3
Show off your analytical skills! Bring examples of how you've successfully reconciled accounts or improved processes in previous roles. This will demonstrate your attention to detail and problem-solving abilities.
✨Tip Number 4
Don't forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you're genuinely interested in joining our team at Franke.
We think you need these skills to ace Credit Controller in St Albans
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the Credit Controller role. Highlight your experience with debt collection, credit evaluations, and any relevant software you've used. We want to see how your skills match what we're looking for!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you're passionate about the role and how your previous experiences make you the perfect fit. Don’t forget to mention your attention to detail and problem-solving skills!
Showcase Your Customer Service Skills:As a Credit Controller, you'll be dealing with clients regularly. Make sure to highlight your ability to maintain good relationships and resolve queries effectively. We love candidates who can keep calm under pressure!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen on joining our team!
How to prepare for a job interview at Franke
✨Know Your Numbers
As a Credit Controller, you'll be dealing with numbers all day long. Brush up on your financial knowledge and be ready to discuss how you’ve successfully managed debts in the past. Be prepared to share specific examples of how you've reconciled complex accounts or improved cash flow.
✨Showcase Your Communication Skills
This role requires excellent communication, so practice articulating your thoughts clearly. Think about how you would handle difficult conversations with debtors. Prepare some scenarios where you’ve successfully negotiated payment plans or resolved disputes, as this will show your ability to maintain good client relationships.
✨Demonstrate Attention to Detail
Attention to detail is crucial for a Credit Controller. During the interview, highlight your experience with maintaining accurate financial records and processing invoices. You might even want to bring along examples of reports or ledgers you've worked on to showcase your meticulous nature.
✨Be Ready for Problem-Solving Questions
Expect questions that test your problem-solving skills, especially regarding complex accounts. Prepare to discuss specific challenges you've faced in previous roles and how you overcame them. This will demonstrate your analytical skills and your ability to remain calm under pressure.
