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- Tasks: Provide technical support and resolve issues for our coffee machine customers.
- Company: Franke Coffee Systems UK Ltd., a leader in the coffee machine industry.
- Benefits: 25 days holiday, private healthcare, life insurance, and income protection.
- Why this job: Join a collaborative team and contribute to innovative solutions in the coffee industry.
- Qualifications: 2 years experience in coffee machines or vending, strong communication skills.
- Other info: Great opportunities for professional growth and development.
The predicted salary is between 30000 - 42000 £ per year.
Franke Coffee Systems UK Ltd. is a leading company in the coffee machine industry committed to excellence and innovation. Together with our trade partners, we are dedicated to delivering premium best-in-class in-cup quality, consistency, and beverage variety, as well as ensuring an outstanding customer experience through constant innovation.
We are looking for a Service Engineer based in Birmingham. The Service Engineer role holds the responsibility for the technical support of our customers and resolution of ongoing issues when required. You will deliver a quality and reliable service to our customers and colleagues, ensuring that reliability issues are dealt with in a timely manner, and any issues with van stock or training needs will be reported back to the Head of Field Service.
Key Responsibilities:
- Ensure agreed Franke UK Technical Standards and Processes are adhered to
- On Call weekend rota for Engineer Technical Assistance and reactive calls (1 every 4 weekends)
- Highlight Technical skills gap
- Highlight customer skills gap
- Managing stock levels
- Managing customer relations at a site level
- Keeping up to date with all company admin and courses
- Highlight issues where Account Support is required due to ongoing Customer Issues
Requirements:
- Ability to demonstrate an understanding and experience in the remit of the Field Engineer's role
- Minimum 2 years experience working in the coffee machine or vending industry
- Competent using phone and laptop
- Excellent communication skills
- Personal integrity
- Analysing and prioritising skills
- Understand when to inform and when to escalate issues
- Any other ad hoc duties and responsibilities that arise on a day-to-day basis or over a period of time that falls in the remit of the role
Why Join Us:
- Opportunity to work in a collaborative and innovative environment
- Professional growth and development opportunities
- Be part of a company committed to excellence and innovation
- 25 days of holidays
- Private Healthcare for you, with the option to add partner and children
- Life Insurance
- Income Protection
Field Service Engineer in Birmingham employer: Franke
Contact Detail:
Franke Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Field Service Engineer in Birmingham
✨Tip Number 1
Network like a pro! Reach out to current or former employees at Franke Coffee Systems on LinkedIn. A friendly chat can give you insider info and maybe even a referral, which can really boost your chances.
✨Tip Number 2
Prepare for the interview by brushing up on your technical skills related to coffee machines. We all know that hands-on experience speaks volumes, so be ready to share specific examples of how you've tackled issues in the past.
✨Tip Number 3
Show off your communication skills! During interviews, make sure to demonstrate how you can explain complex technical issues in simple terms. This is key for a Service Engineer role where customer relations are vital.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re genuinely interested in joining our innovative team at Franke.
We think you need these skills to ace Field Service Engineer in Birmingham
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Field Service Engineer role. Highlight your experience in the coffee machine or vending industry and any relevant technical skills. We want to see how your background aligns with what we do!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re passionate about the role and how you can contribute to our commitment to excellence and innovation. Keep it engaging and personal – we love a good story!
Show Off Your Communication Skills: Since excellent communication is key for this role, make sure your application reflects that. Use clear and concise language, and don’t hesitate to showcase any experiences where you’ve successfully managed customer relations or resolved issues.
Apply Through Our Website: We encourage you to apply through our website for a smoother process. It’s the best way for us to receive your application directly and ensures you don’t miss out on any important updates from us!
How to prepare for a job interview at Franke
✨Know Your Technical Stuff
Make sure you brush up on your technical knowledge related to coffee machines and vending systems. Be ready to discuss your previous experience in the field, as well as any specific challenges you've faced and how you resolved them.
✨Show Off Your Communication Skills
Since this role involves managing customer relations, practice articulating your thoughts clearly. Think of examples where you've successfully communicated with customers or colleagues to resolve issues, and be prepared to share those during the interview.
✨Demonstrate Problem-Solving Abilities
Prepare to discuss scenarios where you've had to analyse problems and prioritise solutions. Highlight your ability to escalate issues when necessary and how you ensure that customer needs are met promptly.
✨Be Ready for Situational Questions
Expect questions that assess your ability to handle on-call situations or weekend duties. Think about how you would manage your time and resources effectively while ensuring high-quality service delivery.