At a Glance
- Tasks: Process customer orders and manage enquiries to ensure smooth operations.
- Company: Franke, a global leader in kitchen solutions with a strong focus on innovation.
- Benefits: Competitive salary, pension contributions, and opportunities for career growth.
- Other info: Be part of a supportive environment with a focus on teamwork and efficiency.
- Why this job: Join a dynamic team and enhance customer experiences in the kitchen industry.
- Qualifications: Experience in sales order processing and strong organisational skills.
The predicted salary is between 40500 - 49500 £ per year.
We, the Franke company with its three divisions, are a world's leading supplier of products and services for domestic kitchens, the professional foodservice systems and the convenience store sector as well as for professional coffee making. With around 60 companies, we are at home on five continents. Over 8,000 employees constantly take on new perspectives to identify opportunities and turn them into inspiring, innovative solutions for tomorrow’s demands.
The Franke Home Solutions division is the world’s leading provider of smart systems for domestic kitchens. Drawing on a long history of reliability and expertise, we help our partners enhance their businesses and provide outstanding kitchen and cooking experiences to our consumers by offering complete solutions for food preparation and cooking.
About the job:
- To efficiently and effectively enter, process and follow up of all orders placed by customers for the UK business.
- To act as the main point of contact for all customers in the local territory.
- Manage customer enquiries relating to orders, price and availability and deliveries via email and phone.
- Primary call taker into the sales office.
- Liaise and work closely with the Franke Shared Service Centre to ensure there are efficient transactional interactions with customers.
- Proactive sales office support to external sales team.
- Co-ordinate delivery reports and expedite back orders.
- Arranging transport and confirming delivery or collections to customers.
- Co-ordinating with haulier/suppliers/warehouse/other operations staff members.
- Dealing with sales order paperwork including returns and credits.
- Preparing documents according to customer requirements and company practices.
- Providing back-up cover for Consumer Care team when required.
Requirements:
- Experience of working in a sales order processing environment.
- Experience of a role where organisation and processes are critical.
- Experience of using business operating systems e.g. SAP an advantage.
Other Skills:
- Demonstrable analytical skills.
- Customer Service Focus.
- Strong sense of ownership.
- High level of accuracy.
What we offer you:
- Pension contributions - Employer contributions 6%.
Customer Service- Back Office in Manchester employer: Franke LLC
Franke LLC is an excellent employer, offering a dynamic work environment in Edinburgh where innovation meets customer satisfaction. With a strong focus on employee growth and development, we provide comprehensive training and support, ensuring our team members thrive in their roles. Our competitive salary and benefits package, combined with a culture that values collaboration and excellence, make us a rewarding place to build your career in the coffee systems industry.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Service- Back Office in Manchester
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Franke LLC. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Franke LLC before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Customer Service- Back Office in Manchester
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Franke LLC:Your cover letter is your chance to shine! Tell us why you want to work at Franke LLC specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Franke LLC!
How to prepare for a job interview at Franke LLC
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
