At a Glance
- Tasks: Manage customer payments, assess credit applications, and recover overdue debts.
- Company: Franke, a global leader in kitchen solutions with a collaborative culture.
- Benefits: Competitive salary, career development opportunities, and a dynamic work environment.
- Other info: Opportunity to learn about credit insurance and develop problem-solving skills.
- Why this job: Join a team that protects cash flow and supports innovative kitchen solutions.
- Qualifications: Strong communication skills, attention to detail, and proficiency in MS Excel.
The predicted salary is between 30000 - 40000 € per year.
We, the Franke company with its three divisions, are a world's leading supplier of products and services for domestic kitchens, the professional foodservice systems and the convenience store sector as well as for professional coffee making. With around 60 companies, we are at home on five continents. Over 8,000 employees constantly take on new perspectives to identify opportunities and turn them into inspiring, innovative solutions for tomorrow’s demands. The Franke Home Solutions division is the world’s leading provider of smart systems for domestic kitchens. Drawing on a long history of reliability and expertise, we help our partners enhance their businesses and provide outstanding kitchen and cooking experiences to our consumers by offering complete solutions for food preparation and cooking.
About the job
A Credit Controller plays a critical role in protecting cash flow by managing the sales ledger, ensuring timely customer payments, and minimizing overdue debt. The role sits within the UK Finance team and works closely with the Sales Back Office and external partners such as trade credit insurers.
- Credit Management — Assess and approve new customer credit applications, set credit limits, and conduct regular reviews to manage risk.
- Trade Credit Insurance Support — Liaise with the credit insurance provider to submit limit requests, monitor approved limits, manage policy compliance, and elevate potential risks. Ensure customer exposures remain within insured thresholds and support monthly reporting to the insurer.
- Debt Recovery — Proactively chase overdue payments via phone, email, and written communication. Negotiate payment plans where required and manage disputed invoices professionally.
- Cash Allocation — Accurately post and allocate incoming payments to customer accounts, ensuring the ledger is always up to date.
- Reporting — Prepare aged debtor reports, highlight risks, and provide cash inflow forecasts to management.
- Account Maintenance — Maintain accurate customer records, issue monthly statements, and ensure compliance with internal controls.
- Legal Action — Initiate legal proceedings or place accounts on stop when debts fall outside agreed terms, following company policy.
Requirements
- Communication Skills — Confident, professional communicator able to negotiate effectively with customers at all levels.
- Numeracy & Accuracy — Strong attention to detail and ability to manage high volumes of financial data.
- Systems Knowledge — Proficient in MS Excel; prior exposure to SAP is advantageous.
- Problem Solving — Capable of resolving invoice disputes efficiently and collaboratively.
- Insurance Awareness — Understanding of credit insurance processes or willingness to learn.
Credit Controller in Manchester employer: Franke LLC
Franke is an exceptional employer that values innovation and collaboration, providing a dynamic work environment for its employees. With a strong focus on employee growth and development, the UK Finance team offers opportunities to enhance your skills in credit management while working alongside a diverse group of professionals. Located in a thriving sector, Franke not only ensures competitive benefits but also fosters a culture of support and teamwork, making it an ideal place for those seeking meaningful and rewarding careers.
StudySmarter Expert Advice🤫
We think this is how you could land Credit Controller in Manchester
✨Tip Number 1
Network like a pro! Reach out to your connections in the finance sector, especially those who work in credit control. A friendly chat can lead to insider info about job openings that aren't even advertised yet.
✨Tip Number 2
Prepare for interviews by brushing up on your communication skills. Practice explaining complex financial concepts in simple terms, as you'll need to negotiate effectively with customers at all levels.
✨Tip Number 3
Show off your numeracy and attention to detail during interviews. Bring examples of how you've managed high volumes of financial data accurately in past roles. It’ll help you stand out as a candidate!
✨Tip Number 4
Don’t forget to apply through our website! We love seeing applications directly from candidates who are genuinely interested in joining our team. Plus, it gives you a better chance to showcase your enthusiasm for the role.
We think you need these skills to ace Credit Controller in Manchester
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the Credit Controller role. Highlight your experience with credit management, debt recovery, and any relevant systems knowledge. We want to see how your skills match what we're looking for!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you're passionate about the role and how your background makes you a great fit. Don’t forget to mention your communication skills and problem-solving abilities!
Showcase Your Numeracy Skills:Since this role involves managing financial data, make sure to highlight your attention to detail and numeracy skills in your application. We love candidates who can demonstrate their ability to handle high volumes of data accurately.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen on joining our team!
How to prepare for a job interview at Franke LLC
✨Know Your Numbers
As a Credit Controller, you'll be dealing with financial data all the time. Brush up on your numeracy skills and be ready to discuss how you manage high volumes of data. Maybe even prepare a few examples of how you've successfully handled financial discrepancies in the past.
✨Master the Art of Communication
This role requires you to negotiate effectively with customers. Think about times when you've had to communicate complex information clearly. Practise articulating your thoughts on how you would handle difficult conversations or disputes during the interview.
✨Familiarise Yourself with Credit Insurance
Understanding credit insurance processes is key for this position. Do some research on how credit limits are set and managed. Be prepared to discuss any relevant experience you have or express your willingness to learn more about this area.
✨Showcase Your Problem-Solving Skills
The ability to resolve invoice disputes efficiently is crucial. Prepare a couple of scenarios where you successfully navigated a challenging situation. Highlight your approach to problem-solving and how you collaborate with others to find solutions.
