At a Glance
- Tasks: Provide technical support and resolve customer issues in the coffee machine industry.
- Company: Join Franke, a global leader in innovative kitchen and coffee solutions.
- Benefits: Enjoy competitive salary, 25 days holiday, and private healthcare options.
- Other info: Opportunity for professional growth in a dynamic work environment.
- Why this job: Be part of a collaborative team dedicated to excellence and innovation.
- Qualifications: 2 years experience in coffee machines or vending, with strong communication skills.
The predicted salary is between 30000 - 40000 £ per year.
We, the Franke company with its three divisions, are a world's leading supplier of products and services for domestic kitchens, the professional foodservice systems and the convenience store sector as well as for professional coffee making. With around 60 companies, we are at home on five continents. Over 8,000 employees constantly take on new perspectives to identify opportunities and turn them into inspiring, innovative solutions for tomorrow’s demands.
The Franke Coffee Systems division is a leading global provider of state-of-the-art solutions for professional coffee making. Together with our trade partners, we are committed to delivering premium best-in-class in-cup-quality, consistency and beverage variety, as well as ensuring an outstanding customer experience through constant innovation.
About the job
We're looking for a Service Engineer based in West London. The Service Engineer role holds the responsibility for the technical support of our customers and resolution of ongoing issues when required. You will deliver a quality and reliable service to our customers and colleagues ensuring that reliability issues are dealt in a timely manner, and any issues with van stock or training needs will be reported back to the Regional Team Leader.
- Ensure agreed Franke UK Technical Standards and Processes are adhered to
- On Call weekend rota for Engineer Technical Assistance and reactive calls (1 every 6 weekends)
- Highlight Technical skills gap
- Managing stock levels
- Managing customer relations at a site level
- Keeping up to date with all company admin and courses
- Highlight issues where Account Support is required due to ongoing Customer Issues
Requirements
- Ability to demonstrate an understanding and experience in remit of the Field Engineers role
- Minimum 2 years experience working in the coffee machine or vending industry
- Competent using phones and laptop
- Excellent communications skills
- Personal integrity
- Analysing and prioritising
- Understand when to inform and when to escape issues
- Any other ad hoc duties and responsibilities that arise on a day to day basis or over a period of time that falls in the remit of the role
What we offer you
- Opportunity to work in a collaborative and innovative environment
- Professional growth and development opportunities
- Competitive salary and benefits package
- Be part of a company committed to excellence and innovation
- 25 days of holidays
- Private Healthcare for you, with the option to add partner and children
Field Service Engineer - West London employer: Franke LLC
Franke is an exceptional employer, offering a collaborative and innovative work environment where employees can thrive. With a strong commitment to professional growth, competitive salaries, and comprehensive benefits including private healthcare and generous holiday allowances, Franke ensures that its Field Service Engineers in West London are well-supported and empowered to deliver outstanding service. Join a global leader in coffee solutions and be part of a team dedicated to excellence and innovation.
StudySmarter Expert Advice🤫
We think this is how you could land Field Service Engineer - West London
✨Tip Number 1
Network like a pro! Reach out to folks in the coffee machine or vending industry, especially those who might know someone at Franke. A friendly chat can open doors that a CV just can't.
✨Tip Number 2
Show off your skills! When you get the chance to meet potential employers, whether at a job fair or an informal meet-up, be ready to discuss your experience and how it relates to the Field Service Engineer role. Confidence is key!
✨Tip Number 3
Don’t forget to follow up! After any interview or meeting, drop a quick thank-you email. It shows your enthusiasm for the role and keeps you fresh in their minds.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, you’ll be part of a company that values innovation and excellence—just like you!
We think you need these skills to ace Field Service Engineer - West London
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the Field Service Engineer role. Highlight your experience in the coffee machine or vending industry and any relevant technical skills. We want to see how your background aligns with what we’re looking for!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you’re passionate about the role and how you can contribute to our team. Keep it concise but engaging – we love a good story!
Show Off Your Communication Skills:Since excellent communication is key for this role, make sure your application reflects that. Use clear language and structure your thoughts well. We appreciate clarity and professionalism in all our interactions!
Apply Through Our Website:Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen on joining our innovative team!
How to prepare for a job interview at Franke LLC
✨Know Your Stuff
Make sure you brush up on your technical knowledge related to coffee machines and vending systems. Be ready to discuss your previous experiences in the field, as well as any specific challenges you've faced and how you resolved them.
✨Show Off Your Communication Skills
Since this role involves managing customer relations, practice articulating your thoughts clearly. Think of examples where you've successfully communicated with clients or colleagues to resolve issues, and be prepared to share those stories.
✨Be Ready for Problem-Solving
Prepare for situational questions that test your analytical skills. Think about how you would handle common issues that arise in the field, and be ready to explain your thought process in prioritising tasks and making decisions.
✨Demonstrate Your Integrity
Personal integrity is key in this role. Be honest about your experiences and skills during the interview. If there are areas where you feel you need improvement, acknowledge them and express your willingness to learn and grow.
