Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Provide technical support and resolve customer issues in the field.
- Company: Join a leading company in the coffee machine and vending industry.
- Benefits: Enjoy competitive pay, private healthcare, and 25 days of holiday.
- Why this job: Be part of a collaborative team focused on innovation and excellence.
- Qualifications: 2 years experience in the coffee machine or vending industry required.
- Other info: Flexible part-time role with opportunities for professional growth.
The predicted salary is between 28800 - 43200 £ per year.
We are looking for a Service Engineer based in Isle of Wight or Southampton. The Service Engineer role holds responsibility for the technical support of our customers and resolution of ongoing issues when required. You will deliver a quality and reliable service to our customers and colleagues, ensuring that reliability issues are dealt with in a timely manner, and any issues with van stock or training needs will be reported back to the Head of Field Service. This is a part-time role (3 days a week or half day Monday to Friday).
- Ensure agreed Franke UK Technical Standards and Processes are adhered to.
- Highlight technical skills gap.
- Managing stock levels.
- Managing customer relations at a site level.
- Keeping up to date with all company admin and courses.
- Highlight issues where Account Support is required due to ongoing customer issues.
Requirements
- Ability to demonstrate an understanding and experience in the remit of the Field Engineer's role.
- Minimum 2 years experience working in the coffee machine or vending industry.
- Competent using phones and laptop.
- Excellent communication skills.
- Personal integrity.
- Analysing and prioritising.
- Understand when to inform and when to escalate issues.
- Any other ad-hoc duties and responsibilities that arise on a day-to-day basis or over a period of time that fall in the remit of the role.
What we offer you
- Opportunity to work in a collaborative and innovative environment.
- Professional growth and development opportunities.
- Competitive salary and benefits package.
- Be part of a company committed to excellence and innovation.
- 25 days of holidays.
- Private Healthcare for you, with the option to add partner and children.
Field Service Engineer - Isle of Wight/Southampton in London employer: Franke LLC
Contact Detail:
Franke LLC Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Field Service Engineer - Isle of Wight/Southampton in London
✨Tip Number 1
Network like a pro! Reach out to your connections in the coffee machine or vending industry. You never know who might have a lead on a job or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by brushing up on your technical knowledge and customer service skills. We want you to shine when discussing how you can resolve issues and deliver top-notch support.
✨Tip Number 3
Don’t forget to showcase your personal integrity and communication skills during interviews. These traits are key in building strong customer relations, so let them know you’ve got it!
✨Tip Number 4
Apply through our website for the best chance of landing that Field Service Engineer role. It’s the quickest way for us to see your application and get you in the door!
We think you need these skills to ace Field Service Engineer - Isle of Wight/Southampton in London
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Field Service Engineer role. Highlight your experience in the coffee machine or vending industry and any relevant technical skills. We want to see how your background aligns with what we’re looking for!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re passionate about this role and how you can contribute to our team. Keep it concise but engaging – we love a good story!
Show Off Your Communication Skills: Since excellent communication is key for this role, make sure your application reflects that. Use clear and professional language, and don’t forget to proofread for any typos or errors. We appreciate attention to detail!
Apply Through Our Website: We encourage you to apply through our website for a smoother process. It’s super easy and ensures your application goes directly to us. Plus, you’ll get to explore more about our company while you’re at it!
How to prepare for a job interview at Franke LLC
✨Know Your Technical Stuff
Make sure you brush up on your technical knowledge related to coffee machines and vending systems. Be ready to discuss specific issues you've resolved in the past and how you approached them. This will show that you understand the role and can handle the responsibilities.
✨Show Off Your Communication Skills
Since this role involves managing customer relations, practice articulating your thoughts clearly. Think of examples where you've successfully communicated with customers or colleagues to resolve issues. Good communication can set you apart from other candidates.
✨Demonstrate Problem-Solving Abilities
Prepare to discuss scenarios where you've had to analyse and prioritise tasks effectively. Highlight your ability to escalate issues when necessary and how you’ve managed stock levels or training needs in previous roles. This shows you're proactive and solution-oriented.
✨Be Ready for Scenario Questions
Expect questions that put you in hypothetical situations related to field service challenges. Practice answering how you would handle specific customer complaints or technical failures. This will help you demonstrate your critical thinking and adaptability in real-world scenarios.
