At a Glance
- Tasks: Provide technical support and resolve customer issues in the coffee machine industry.
- Company: Franke, a global leader in innovative kitchen and coffee solutions.
- Benefits: Competitive salary, 25 days holiday, private healthcare, and professional development.
- Other info: Opportunity for growth in a dynamic and innovative environment.
- Why this job: Join a collaborative team and make a real impact in customer service.
- Qualifications: 2 years experience in coffee machines or vending, excellent communication skills.
The predicted salary is between 30000 - 40000 £ per year.
We, the Franke company with its three divisions, are a world's leading supplier of products and services for domestic kitchens, the professional foodservice systems and the convenience store sector as well as for professional coffee making. With around 60 companies, we are at home on five continents. Over 8,000 employees constantly take on new perspectives to identify opportunities and turn them into inspiring, innovative solutions for tomorrow’s demands. The Franke Coffee Systems division is a leading global provider of state-of-the-art solutions for professional coffee making. Together with our trade partners, we are committed to delivering premium best-in-class in-cup-quality, consistency and beverage variety, as well as ensuring an outstanding customer experience through constant innovation.
About the job
We're looking for a Service Engineer based in West London. The Service Engineer role holds the responsibility for the technical support of our customers and resolution of ongoing issues when required. You will deliver a quality and reliable service to our customers and colleagues ensuring that reliability issues are dealt in a timely manner, and any issues with van stock or training needs will be reported back to the Regional Team Leader.
- Ensure agreed Franke UK Technical Standards and Processes are adhered to
- On Call weekend rota for Engineer Technical Assistance and reactive calls (1 every 6 weekends)
- Highlight Technical skills gap
- Managing stock levels
- Managing customer relations at a site level
- Keeping up to date with all company admin and courses
- Highlight issues where Account Support is required due to ongoing Customer Issues
Requirements
- Ability to demonstrate an understanding and experience in remit of the Field Engineers role
- Minimum 2 years experience working in the coffee machine or vending industry
- Competent using phones and laptop
- Excellent communications skills
- Personal integrity
- Analysing and prioritising
- Understand when to inform and when to escape issues
- Any other ad hoc duties and responsibilities that arise on a day to day basis or over a period of time that falls in the remit of the role
What we offer you
- Opportunity to work in a collaborative and innovative environment
- Professional growth and development opportunities
- Competitive salary and benefits package
- Be part of a company committed to excellence and innovation
- 25 days of holidays
- Private Healthcare for you, with the option to add partner and children
Field Service Engineer - West London employer: Franke LLC
Franke is an exceptional employer, offering a collaborative and innovative work environment for Field Service Engineers in West London. With a strong commitment to professional growth, competitive salaries, and comprehensive benefits including private healthcare and generous holiday allowances, employees are empowered to excel and contribute to the company's mission of delivering excellence in coffee solutions.
StudySmarter Expert Advice🤫
We think this is how you could land Field Service Engineer - West London
✨Tip Number 1
Network like a pro! Reach out to current or former employees at Franke through LinkedIn. A friendly chat can give you insider info and maybe even a referral, which can really boost your chances.
✨Tip Number 2
Prepare for the interview by brushing up on your technical skills related to coffee machines and vending. We want to see that you can handle the nitty-gritty of the role, so be ready to discuss your experience in detail.
✨Tip Number 3
Show off your problem-solving skills! During interviews, share specific examples of how you've tackled challenges in previous roles. This will demonstrate your ability to deliver quality service and resolve issues effectively.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re genuinely interested in joining the Franke team.
We think you need these skills to ace Field Service Engineer - West London
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the Field Service Engineer role. Highlight your experience in the coffee machine or vending industry and any relevant technical skills. We want to see how your background aligns with what we do at Franke!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you're passionate about the role and how you can contribute to our team. Be sure to mention your communication skills and ability to manage customer relations, as these are key for us.
Showcase Your Problem-Solving Skills:In your application, give examples of how you've tackled technical issues in the past. We love candidates who can analyse problems and come up with effective solutions, so don’t hold back on sharing your success stories!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen to join our innovative team at Franke!
How to prepare for a job interview at Franke LLC
✨Know Your Stuff
Make sure you brush up on your technical knowledge related to coffee machines and vending systems. Be ready to discuss your previous experiences in the field, as well as any specific challenges you've faced and how you resolved them.
✨Show Off Your Communication Skills
Since this role involves managing customer relations, practice articulating your thoughts clearly. Think of examples where you've successfully communicated with clients or colleagues to resolve issues, and be prepared to share those stories.
✨Demonstrate Problem-Solving Abilities
Prepare to showcase your analytical skills by discussing how you've prioritised tasks and tackled technical problems in the past. Employers love candidates who can think on their feet and come up with innovative solutions.
✨Be Ready for Scenario Questions
Expect questions that put you in hypothetical situations related to the role. For instance, how would you handle a customer complaint about a faulty machine? Practising these scenarios can help you respond confidently during the interview.
