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- Tasks: Provide technical support and resolve customer issues as a Field Service Engineer.
- Company: Join Franke, a leader in innovation and excellence in service.
- Benefits: Enjoy competitive salary, professional growth, and a collaborative work environment.
- Why this job: Be part of a team that values integrity and offers opportunities for personal development.
- Qualifications: Strong communication skills and experience in field engineering are essential.
- Other info: Participate in an on-call weekend rota for technical assistance.
The predicted salary is between 36000 - 60000 £ per year.
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Date: Feb 26, 2025
Location: St Albans, Hertfordshire, GB
About Franke
About the job
We’re looking for a Service Engineer based in St Albans. The Service Engineer role holds the responsibility for the technical support of our customers and resolution of ongoing issues when required. You will deliver a quality and reliable service to our customers and colleagues ensuring that reliability issues are dealt in a timely manner, and any issues with van stock or training needs will be reported back to the Regional Service Manager.
- Ensure agreed Franke UK Technical Standards and Processes are adhered to.
- On Call weekend rota for Engineer Technical Assistance and reactive calls (1 every 4 weekends).
- Highlight Technical skills gap.
- Highlight issues where Account Support is required due to ongoing Customer Issues.
Requirements
Ability to demonstrate an understanding and experience in remit of the Field Engineers role.
Excellent communications skills.
Personal integrity.
Analysing and prioritising.
Understand when to inform and when to escalate issues.
Any other ad hoc duties and responsibilities that arise on a day to day basis or over a period of time that falls in the remit of the role.
What we offer you
- Opportunity to work in a collaborative and innovative environment.
- Professional growth and development opportunities.
- Competitive salary and benefits package.
- Be part of a company committed to excellence and innovation.
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Field Service Engineer - St Albans employer: Franke LLC
Contact Detail:
Franke LLC Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Field Service Engineer - St Albans
✨Tip Number 1
Familiarize yourself with Franke's products and services. Understanding the technical aspects of what you will be supporting will not only help you in interviews but also show your genuine interest in the role.
✨Tip Number 2
Highlight any previous experience you have in field service roles. Be ready to discuss specific examples where you've successfully resolved customer issues or improved service delivery.
✨Tip Number 3
Prepare to demonstrate your communication skills during the interview. Since the role requires excellent communication, think of scenarios where you've effectively communicated technical information to non-technical stakeholders.
✨Tip Number 4
Show your problem-solving abilities by discussing how you've prioritized and escalated issues in past roles. This will illustrate your analytical skills and your understanding of when to take action.
We think you need these skills to ace Field Service Engineer - St Albans
Some tips for your application 🫡
Understand the Role: Make sure to thoroughly read the job description for the Field Service Engineer position. Highlight the key responsibilities and requirements, such as technical support and communication skills, to tailor your application accordingly.
Highlight Relevant Experience: In your CV and cover letter, emphasize any previous experience you have in a similar role. Discuss specific examples where you demonstrated technical support, problem-solving, and effective communication with customers.
Showcase Your Skills: Clearly outline your technical skills and any relevant certifications. Mention your ability to analyze and prioritize issues, as well as your understanding of when to escalate problems, as these are crucial for the role.
Craft a Strong Cover Letter: Write a personalized cover letter that reflects your enthusiasm for the position at Franke. Address how your values align with their commitment to excellence and innovation, and express your eagerness to contribute to their team.
How to prepare for a job interview at Franke LLC
✨Show Your Technical Expertise
Make sure to highlight your technical skills and experience relevant to the Field Service Engineer role. Be prepared to discuss specific examples of how you've resolved technical issues in the past.
✨Demonstrate Strong Communication Skills
Since excellent communication is key in this role, practice articulating your thoughts clearly. Think about how you can explain complex technical concepts in a way that’s easy for customers to understand.
✨Prepare for Scenario-Based Questions
Expect questions that assess your problem-solving abilities. Prepare for scenarios where you might need to analyze a situation, prioritize tasks, or decide when to escalate an issue.
✨Emphasize Your Integrity and Teamwork
Discuss your personal integrity and how you work collaboratively with colleagues. Share examples of how you've contributed to a team environment and supported others in achieving common goals.
