At a Glance
- Tasks: Provide technical support and resolve issues for customers in South London.
- Company: Franke is a leader in innovative solutions, committed to excellence in service.
- Benefits: Enjoy 25 days holiday, private healthcare, and a competitive salary.
- Other info: Participate in an on-call rota and manage stock levels effectively.
- Why this job: Join a collaborative team focused on professional growth and innovation.
- Qualifications: 2+ years in the coffee machine or vending industry; strong communication skills required.
The predicted salary is between 30000 - 42000 £ per year.
About Franke
We are looking for a Service Engineer based in South London. The Service Engineer will be responsible for providing technical support to our customers and resolving ongoing issues as needed. You will deliver high-quality, reliable service to our customers and colleagues, ensuring that reliability issues are addressed promptly. Any issues with van stock or training needs should be reported back to the Regional Service Managers. Ensure adherence to Franke UK Technical Standards and Processes. Participate in the on-call weekend rota for technical assistance and reactive calls (once every 4 weekends). Identify technical skills gaps. Manage stock levels. Maintain customer relations at the site level. Keep up to date with all company admin and training courses. Report issues requiring Account Support due to ongoing customer problems.
Requirements:
- Demonstrate understanding and experience in the role of a Field Engineer.
- Minimum 2 years' experience in the coffee machine or vending industry.
- Proficient with phones and laptops.
- Excellent communication skills.
- Personal integrity.
- Ability to analyze and prioritize tasks.
- Understand when to inform and escalate issues.
- Perform any other ad hoc duties relevant to the role.
What we offer you:
- Opportunity to work in a collaborative and innovative environment.
- Professional growth and development opportunities.
- Competitive salary and benefits package.
- Be part of a company committed to excellence and innovation.
- 25 days of holiday.
- Private healthcare with options to include partners and children.
Field Service Engineer - South London employer: Franke LLC
Franke is an exceptional employer, offering a collaborative and innovative work environment for Field Service Engineers in South London. With a strong commitment to professional growth, employees benefit from ongoing development opportunities, a competitive salary, and a comprehensive benefits package including private healthcare and generous holiday allowances. Join us to be part of a company that values excellence and fosters meaningful relationships with both customers and colleagues.
StudySmarter Expert Advice🤫
We think this is how you could land Field Service Engineer - South London
✨Tip Number 1
Familiarise yourself with Franke's products and services, especially in the coffee machine and vending industry. Understanding their technical standards and processes will give you an edge during discussions with potential employers.
✨Tip Number 2
Network with current or former Field Service Engineers in the industry. They can provide insights into the role and may even refer you to opportunities within Franke, increasing your chances of landing the job.
✨Tip Number 3
Prepare for technical questions that may arise during interviews. Brush up on common issues faced in the field and how you would resolve them, as this demonstrates your problem-solving skills and experience.
✨Tip Number 4
Showcase your communication skills by being clear and concise in all interactions. Whether it's during a phone call or in-person meeting, effective communication is key in maintaining customer relations and addressing issues promptly.
We think you need these skills to ace Field Service Engineer - South London
Some tips for your application 🫡
Tailor Your CV:Make sure your CV highlights relevant experience in the coffee machine or vending industry. Emphasise your technical skills and any previous roles that involved customer support or field engineering.
Craft a Strong Cover Letter:In your cover letter, express your enthusiasm for the role and the company. Mention specific experiences that demonstrate your ability to provide high-quality service and resolve technical issues effectively.
Highlight Communication Skills:Since excellent communication is crucial for this role, provide examples in your application that showcase your ability to communicate effectively with customers and colleagues, especially in challenging situations.
Showcase Problem-Solving Abilities:Include instances where you successfully identified and resolved technical issues. This will demonstrate your analytical skills and ability to prioritise tasks, which are essential for a Field Service Engineer.
How to prepare for a job interview at Franke LLC
✨Showcase Your Technical Expertise
Make sure to highlight your experience in the coffee machine or vending industry. Be prepared to discuss specific technical challenges you've faced and how you resolved them, as this will demonstrate your capability as a Field Service Engineer.
✨Communicate Clearly
Excellent communication skills are crucial for this role. Practice articulating your thoughts clearly and concisely, especially when discussing technical issues. This will help you convey your ideas effectively during the interview.
✨Demonstrate Problem-Solving Skills
Be ready to provide examples of how you've identified and resolved technical issues in the past. Employers appreciate candidates who can analyse problems and prioritise tasks efficiently, so think of scenarios where you've successfully managed such situations.
✨Understand Company Standards
Familiarise yourself with Franke UK Technical Standards and Processes before the interview. Showing that you understand their expectations and are committed to adhering to them will set you apart as a candidate who is serious about the role.
