At a Glance
- Tasks: Provide technical support and resolve issues for customers in South London.
- Company: Join Franke, a leader in innovation and excellence.
- Benefits: Competitive salary, 25 days holiday, and private healthcare options.
- Other info: Enjoy professional growth opportunities and a dynamic work environment.
- Why this job: Be part of a collaborative team and make a real impact.
- Qualifications: 2 years' experience in the coffee machine or vending industry required.
The predicted salary is between 36000 - 60000 £ per year.
At Franke Coffee Systems, we believe every great coffee starts with great people.
We’re not just in the business of coffee machines: we’re in the business of creating exceptional coffee experiences. As a global leader in professional coffee solutions, we combine Swiss precision engineering, cutting‑edge innovation, and customer insight to help businesses deliver unforgettable coffee moments, cup after cup.
As we continue to invest in our UK business and expand our team, there’s never been a better time to join us and be part of a company where every role contributes to something exceptional.
About the job
We're looking for a Service Engineer based in South London. The Service Engineer role holds the responsibility for the technical support of our customers and resolution of ongoing issues when required. You will deliver a quality and reliable service to our customers and colleagues ensuring that reliability issues are dealt in a timely manner, and any issues with van stock or training needs will be reported back to the Regional Team Leader.
- Ensure agreed Franke UK Technical Standards and Processes are adhered to
- On Call weekend rota for Engineer Technical Assistance and reactive calls (1 every 6 weekends)
- Highlight Technical skills gap.
- Managing stock levels
- Managing customer relations at a site level
- Keeping up to date with all company admin and courses
- Highlight issues where Account Support is required due to ongoing Customer Issues
Requirements
- Ability to demonstrate an understanding and experience in remit of the Field Engineers role
- Minimum 2 years experience working in the coffee machine or vending industry
- Competent using phones and laptop
- Excellent communications skills.
- Personal integrity.
- Analysing and prioritising.
- Understand when to inform and when to elevate issues.
- Any other ad hoc duties and responsibilities that arise on a day to day basis or over a period of time that falls in the remit of the role.
What we offer you
- Opportunity to work in a collaborative and innovative environment.
- Professional growth and development opportunities.
- Competitive salary and benefits package.
- Be part of a company committed to excellence and innovation.
- 25 days of holidays
- Private Healthcare for you, with the option to add partner and children
Field Service Engineer - South London employer: Franke LLC
Franke LLC is an excellent employer, offering a dynamic work environment in Edinburgh where innovation meets customer satisfaction. With a strong focus on employee growth and development, we provide comprehensive training and support, ensuring our team members thrive in their roles. Our competitive salary and benefits package, combined with a culture that values collaboration and excellence, make us a rewarding place to build your career in the coffee systems industry.
StudySmarter Expert Advice🤫
We think this is how you could land Field Service Engineer - South London
✨Tip Number 1
Network like a pro! Reach out to your connections in the coffee machine or vending industry. We all know that sometimes it’s not just what you know, but who you know that can help you land that Field Service Engineer role.
✨Tip Number 2
Prepare for the interview by brushing up on your technical skills and customer service scenarios. We want you to showcase your experience and how you can resolve issues effectively. Practice makes perfect!
✨Tip Number 3
Don’t forget to highlight your communication skills during interviews. Being able to explain technical issues clearly is key in this role. We need to see how you can maintain those customer relations effortlessly.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are proactive about their job search. Let’s get you on board!
We think you need these skills to ace Field Service Engineer - South London
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the Field Service Engineer role. Highlight your experience in the coffee machine or vending industry and any relevant technical skills. We want to see how your background aligns with what we're looking for!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you're passionate about this role and how you can contribute to our team. Be sure to mention your excellent communication skills and personal integrity, as these are key for us.
Showcase Problem-Solving Skills:In your application, give examples of how you've resolved technical issues in the past. We love candidates who can analyse problems and prioritise tasks effectively, so don't hold back on sharing your success stories!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you're keen to join our innovative team!
How to prepare for a job interview at Franke LLC
✨Know Your Stuff
Make sure you brush up on your technical knowledge related to coffee machines and vending systems. Be ready to discuss your previous experiences and how they relate to the role. This will show that you understand the industry and can hit the ground running.
✨Show Off Your Communication Skills
As a Field Service Engineer, you'll need to communicate effectively with customers and colleagues. Practice explaining complex technical issues in simple terms. During the interview, demonstrate your ability to listen and respond thoughtfully to questions.
✨Be Ready for Real-World Scenarios
Prepare for situational questions that might come up during the interview. Think about past challenges you've faced in the field and how you resolved them. This will help you showcase your problem-solving skills and ability to prioritise tasks.
✨Ask Smart Questions
At the end of the interview, don’t forget to ask insightful questions about the company’s technical standards and processes. This shows your genuine interest in the role and helps you understand what will be expected of you as a Service Engineer.
