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- Tasks: Provide technical support and resolve customer issues in the field.
- Company: Join Franke, a leader in coffee machines and vending solutions.
- Benefits: Enjoy 25 days holiday, private healthcare, and a competitive salary.
- Why this job: Be part of an innovative team focused on excellence and professional growth.
- Qualifications: 2 years experience in the coffee machine or vending industry required.
- Other info: On-call weekend rota every 4 weekends for technical assistance.
The predicted salary is between 36000 - 60000 £ per year.
We are looking for a Service Engineer based in North London. The Service Engineer role holds the responsibility for the technical support of our customers and resolution of ongoing issues when required. You will deliver a quality and reliable service to our customers and colleagues ensuring that reliability issues are dealt with in a timely manner, and any issues with van stock or training needs will be reported back to the Regional Service Managers. Ensure agreed Franke UK Technical Standards and Processes are adhered to.
On Call weekend rota for Engineer Technical Assistance and reactive calls (1 every 4 weekends). Highlight Technical skills gap. Managing stock levels. Managing customer relations at a site level. Keeping up to date with all company admin and courses. Highlight issues where Account Support is required due to ongoing Customer Issues.
Requirements:
- Ability to demonstrate an understanding and experience in the remit of the Field Engineer's role.
- Minimum 2 years experience working in the coffee machine or vending industry.
- Competent using phones and laptops.
- Excellent communication skills.
- Personal integrity.
- Analysing and prioritising.
- Understand when to inform and when to escalate issues.
- Any other ad hoc duties and responsibilities that arise on a day-to-day basis or over a period of time that falls in the remit of the role.
What we offer you:
- Opportunity to work in a collaborative and innovative environment.
- Professional growth and development opportunities.
- Competitive salary and benefits package.
- Be part of a company committed to excellence and innovation.
- 25 days of holidays.
- Private Healthcare for you, with the option to add partner and children.
Field Service Engineer - North London employer: Franke LLC
Contact Detail:
Franke LLC Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Field Service Engineer - North London
✨Tip Number 1
Familiarise yourself with the coffee machine and vending industry. Understanding the technical aspects and common issues faced in this field will not only boost your confidence but also impress the hiring managers during any discussions.
✨Tip Number 2
Network with current or former Field Service Engineers, especially those who have worked at Franke or similar companies. They can provide valuable insights into the role and company culture, which can help you tailor your approach when applying.
✨Tip Number 3
Prepare to discuss your problem-solving skills and how you've handled customer relations in past roles. Be ready with specific examples that demonstrate your ability to analyse situations and escalate issues appropriately.
✨Tip Number 4
Stay updated on the latest technologies and trends in the coffee machine and vending industry. Showing that you're proactive about learning and adapting can set you apart from other candidates and align with Franke's commitment to innovation.
We think you need these skills to ace Field Service Engineer - North London
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in the coffee machine or vending industry. Emphasise your technical skills and any previous roles that involved customer support or service engineering.
Craft a Compelling Cover Letter: In your cover letter, express your enthusiasm for the role and the company. Mention specific examples of how you've resolved technical issues in the past and how you can contribute to Franke's commitment to excellence.
Highlight Communication Skills: Since excellent communication skills are crucial for this role, provide examples in your application that demonstrate your ability to communicate effectively with customers and colleagues.
Showcase Problem-Solving Abilities: Detail instances where you've successfully analysed and prioritised issues in a technical context. This will show your capability to handle the responsibilities outlined in the job description.
How to prepare for a job interview at Franke LLC
✨Showcase Your Technical Knowledge
Make sure to brush up on your technical skills related to coffee machines and vending systems. Be prepared to discuss specific issues you've resolved in the past and how you approached them, as this will demonstrate your hands-on experience.
✨Emphasise Communication Skills
Since the role involves managing customer relations, highlight your communication skills during the interview. Share examples of how you've effectively communicated with customers or colleagues to resolve issues or improve service.
✨Demonstrate Problem-Solving Abilities
Prepare to discuss scenarios where you've had to analyse and prioritise tasks under pressure. Employers value candidates who can think critically and escalate issues appropriately when necessary.
✨Understand Company Values
Familiarise yourself with Franke's commitment to excellence and innovation. During the interview, express how your personal values align with theirs and how you can contribute to their collaborative environment.
