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For Companies At a Glance
- Tasks: Manage customer queries, emails, and support cross-functional teams.
- Company: Franke is a global leader in kitchen products and professional coffee solutions.
- Benefits: Enjoy 25 days holiday, private healthcare, and opportunities for professional growth.
- Why this job: Join a dynamic team focused on innovation and customer satisfaction.
- Qualifications: Strong communication skills and proficiency in Microsoft Office required.
- Other info: Flexible roles and a collaborative environment await you!
The predicted salary is between 28800 - 43200 £ per year.
We, the Franke company with its three divisions, are a world's leading supplier of products and services for domestic kitchens, the professional foodservice systems and the convenience store sector as well as for professional coffee making. With around 60 companies, we are at home on five continents. Over 8,000 employees constantly take on new perspectives to identify opportunities and turn them into inspiring, innovative solutions for tomorrow's demands.
The Franke Coffee Systems division is a leading global provider of state-of-the-art solutions for professional coffee making. Together with our trade partners, we are committed to delivering premium best-in-class in-cup-quality, consistency and beverage variety, as well as ensuring an outstanding customer experience through constant innovation.
About the job
The Customer Liaison Coordinator is responsible for managing the inbox and liaising with customers, account managers, service providers, and other departments. This role demands strong organizational skills, excellent communication abilities, and the flexibility to thrive in a dynamic work environment.
- Provide support to customers and manage portal access.
- Assist with the planning, and completion of various projects within the organization.
- Coordinating with cross-functional teams within the organisation, to ensure standard operating procedures throughout the business.
- Email Management: Monitor, prioritise, and respond to incoming customer emails and portal tickets, ensuring smooth handovers to relevant teams within 2 hours.
- Customer Liaison: Act as the first line of contact to customer queries: filtering, documenting and escalating technical issues.
- Team support: Liaise effectively with internal departments, service providers and account managers to deliver timely and accurate updates.
- Administrative duties: Maintain accurate records in SAP, generate and distribute reports and handle documentation as required.
- Cross-departmental Support: Assist the Planning department during peak periods with order processing and related tasks. Collaborate with other teams and support administrative tasks to ensure overall efficiency. Address any issues or discrepancies related to machines or customers.
- Phone Management: Answer calls within 3 rings and handle the nature of the call accordingly.
- Troubleshooting: Resolve calls using videos, documents, advice from engineers and troubleshooting sessions. Log and close calls as fixed over the phone to track remote resolutions. Seek insights on IOT for potential issues.
- Credit Requests: Investigate all credit requests and provide recommendations to the Head of Customer Service with full reasons. Inform customers of the decision once confirmed.
- PPM: Assist customers with pre-planned maintenance work.
- Contract: Support customers with contract queries.
- Optimising AI systems: Implementing algorithms to enhance the efficiency and accuracy of AI models.
- Staying updated with AI: Keeping up with advancements in AI and integrating innovative solutions into existing systems.
- Developing AI Solutions: Creating machine learning models and AI algorithms to solve business problems.
- IOT Support: Utilise IOT to support customers with preventative services and maintain operational machines.
Requirements
- Exceptional organisational and time-management skills.
- Strong communication and interpersonal abilities.
- Proficiency in Microsoft Office Suite (Word, Excel, Outlook) and scheduling software.
- Ability to multitask and adapt to changing priorities in a fast-paced environment.
- Attention to detail and problem-solving skills.
- Proactive: Ability to anticipate needs and take initiative.
- Team Player: Works well with others and supports team objectives.
- Customer-Focused: Prioritises customer satisfaction and ensures high-quality service.
- Flexible: Willing to step into different roles and take on additional responsibilities as needed.
What we offer you
- Opportunity to work in a collaborative and innovative environment.
- Professional growth and development opportunities.
- Competitive salary and benefits package.
- Be part of a company committed to excellence and innovation.
- 25 days of holidays.
- Private Healthcare for you, with the option to add partner and children.
Customer Service Coordinator employer: Franke LLC
Contact Detail:
Franke LLC Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Coordinator
✨Tip Number 1
Familiarise yourself with the Franke Coffee Systems division and its products. Understanding their offerings will help you engage more effectively during interviews and demonstrate your genuine interest in the role.
✨Tip Number 2
Brush up on your organisational and time-management skills. Since the role requires managing multiple tasks and prioritising customer queries, showcasing your ability to handle a busy workload will set you apart.
✨Tip Number 3
Prepare to discuss your experience with customer service and how you've handled challenging situations. Being able to provide specific examples will highlight your problem-solving skills and customer-focused approach.
✨Tip Number 4
Stay updated on the latest advancements in AI and IoT technologies. Showing that you are proactive about learning and integrating innovative solutions can demonstrate your commitment to enhancing customer experiences.
We think you need these skills to ace Customer Service Coordinator
Some tips for your application 🫡
Understand the Role: Read the job description thoroughly to understand the responsibilities and requirements of the Customer Service Coordinator position. Tailor your application to highlight how your skills and experiences align with these expectations.
Craft a Compelling Cover Letter: Write a cover letter that showcases your communication skills and customer-focused mindset. Use specific examples from your past experiences to demonstrate your ability to manage customer queries and work in a team environment.
Highlight Relevant Skills: In your CV, emphasise your organisational skills, proficiency in Microsoft Office Suite, and any experience with customer service or administrative roles. Make sure to include examples of how you've successfully multitasked and adapted to changing priorities.
Proofread Your Application: Before submitting your application, carefully proofread all documents for spelling and grammatical errors. A polished application reflects your attention to detail and professionalism, which are crucial for the role.
How to prepare for a job interview at Franke LLC
✨Showcase Your Organisational Skills
As a Customer Service Coordinator, you'll need to demonstrate your exceptional organisational abilities. Prepare examples of how you've successfully managed multiple tasks or projects in the past, highlighting your time-management strategies.
✨Communicate Clearly and Confidently
Strong communication is key for this role. Practice articulating your thoughts clearly and confidently. Consider role-playing common customer scenarios with a friend to refine your responses and ensure you can handle queries effectively.
✨Familiarise Yourself with Relevant Tools
Proficiency in Microsoft Office Suite and scheduling software is essential. Brush up on these tools before the interview, and be ready to discuss how you've used them in previous roles to enhance efficiency and productivity.
✨Demonstrate a Customer-Focused Mindset
The role prioritises customer satisfaction, so be prepared to share specific examples of how you've gone above and beyond for customers in the past. Highlight your proactive approach and ability to anticipate customer needs.
