At a Glance
- Tasks: Manage customer payments, assess credit applications, and recover overdue debts.
- Company: Franke, a global leader in kitchen solutions with a focus on innovation.
- Benefits: Competitive salary, supportive team environment, and opportunities for professional growth.
- Other info: Opportunity to learn about credit insurance and develop valuable financial skills.
- Why this job: Join a dynamic finance team and play a key role in cash flow management.
- Qualifications: Strong communication skills, numeracy, and problem-solving abilities.
The predicted salary is between 30000 - 40000 € per year.
We, the Franke company with its three divisions, are a world's leading supplier of products and services for domestic kitchens, the professional foodservice systems and the convenience store sector as well as for professional coffee making. With around 60 companies, we are at home on five continents. Over 8,000 employees constantly take on new perspectives to identify opportunities and turn them into inspiring, innovative solutions for tomorrow’s demands. The Franke Home Solutions division is the world’s leading provider of smart systems for domestic kitchens. Drawing on a long history of reliability and expertise, we help our partners enhance their businesses and provide outstanding kitchen and cooking experiences to our consumers by offering complete solutions for food preparation and cooking.
About the job
A Credit Controller plays a critical role in protecting cash flow by managing the sales ledger, ensuring timely customer payments, and minimizing overdue debt. The role sits within the UK Finance team and works closely with the Sales Back Office and external partners such as trade credit insurers.
- Credit Management — Assess and approve new customer credit applications, set credit limits, and conduct regular reviews to manage risk.
- Trade Credit Insurance Support — Liaise with the credit insurance provider to submit limit requests, monitor approved limits, manage policy compliance, and elevate potential risks. Ensure customer exposures remain within insured thresholds and support monthly reporting to the insurer.
- Debt Recovery — Proactively chase overdue payments via phone, email, and written communication. Negotiate payment plans where required and manage disputed invoices professionally.
- Cash Allocation — Accurately post and allocate incoming payments to customer accounts, ensuring the ledger is always up to date.
- Reporting — Prepare aged debtor reports, highlight risks, and provide cash inflow forecasts to management.
- Account Maintenance — Maintain accurate customer records, issue monthly statements, and ensure compliance with internal controls.
- Legal Action — Initiate legal proceedings or place accounts on stop when debts fall outside agreed terms, following company policy.
Requirements
- Communication Skills — Confident, professional communicator able to negotiate effectively with customers at all levels.
- Numeracy — Prior exposure to SAP is advantageous.
- Problem Solving — Capable of resolving invoice disputes efficiently and collaboratively.
- Insurance Awareness — Understanding of credit insurance processes or willingness to learn.
Credit Controller employer: Franke LLC
Franke is an exceptional employer that values innovation and collaboration, providing a dynamic work environment for its employees. With a strong focus on employee growth and development, the company offers numerous opportunities for professional advancement within the UK Finance team. Located in a vibrant area, Franke fosters a supportive culture where teamwork and communication thrive, making it an ideal place for those seeking meaningful and rewarding careers.
StudySmarter Expert Advice🤫
We think this is how you could land Credit Controller
✨Tip Number 1
Network like a pro! Reach out to your connections in the finance sector, especially those who work in credit control. A friendly chat can lead to insider info about job openings that might not even be advertised yet.
✨Tip Number 2
Prepare for interviews by brushing up on your communication skills. Practice explaining complex financial concepts in simple terms, as you'll need to negotiate effectively with customers at all levels.
✨Tip Number 3
Show off your problem-solving skills! Think of examples where you've resolved disputes or managed risks in previous roles. This will demonstrate your capability to handle the challenges of a Credit Controller.
✨Tip Number 4
Don't forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are proactive and engaged with our company.
We think you need these skills to ace Credit Controller
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the Credit Controller role. Highlight your experience with credit management, debt recovery, and any relevant software like SAP. We want to see how your skills match what we're looking for!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you're passionate about the role and how your background makes you a perfect fit. Don’t forget to mention your communication skills and problem-solving abilities!
Showcase Your Achievements:When detailing your previous roles, focus on your achievements rather than just duties. Did you reduce overdue debt? Improve cash flow? We love numbers, so quantify your successes where possible!
Apply Through Our Website:We encourage you to apply through our website for the best chance of getting noticed. It’s straightforward and ensures your application goes directly to us. Plus, we can’t wait to hear from you!
How to prepare for a job interview at Franke LLC
✨Know Your Numbers
As a Credit Controller, you'll be dealing with financial data daily. Brush up on your numeracy skills and be prepared to discuss how you've managed cash flow or resolved invoice disputes in the past. This will show that you understand the importance of accuracy in this role.
✨Master the Art of Communication
You'll need to negotiate effectively with customers, so practice articulating your thoughts clearly and confidently. Think about examples where you've successfully communicated complex information or resolved conflicts, as these will be great talking points during your interview.
✨Familiarise Yourself with Credit Insurance
Understanding credit insurance processes is key for this role. Do some research on how credit limits are set and monitored, and be ready to discuss any relevant experience you have. Showing a willingness to learn can also impress your interviewers.
✨Prepare for Problem-Solving Scenarios
Expect questions that assess your problem-solving abilities, especially regarding invoice disputes. Prepare specific examples of challenges you've faced and how you resolved them. This will demonstrate your capability to handle the responsibilities of the role effectively.
