At a Glance
- Tasks: Provide technical support and resolve customer issues in the field.
- Company: Join a leading company in the coffee machine industry.
- Benefits: Competitive salary, 25 days holiday, and private healthcare options.
- Other info: Opportunity for professional growth in a dynamic work environment.
- Why this job: Be part of a collaborative team focused on innovation and excellence.
- Qualifications: 2 years experience in the coffee machine or vending industry required.
The predicted salary is between 36000 - 60000 £ per year.
We are looking for a Service Engineer based in Birmingham. The Service Engineer role holds the responsibility for the technical support of our customers and resolution of ongoing issues when required. You will deliver a quality and reliable service to our customers and colleagues ensuring that reliability issues are dealt with in a timely manner, and any issues with van stock or training needs will be reported back to the Head of Field Service.
- Ensure agreed Franke UK Technical Standards and Processes are adhered to
- On Call weekend rota for Engineer Technical Assistance and reactive calls (1 every 4 weekends)
- Highlight Technical skills gap
- Managing stock levels
- Managing customer relations at a site level
- Keeping up to date with all company admin and courses
- Highlight issues where Account Support is required due to ongoing Customer Issues
Requirements:
- Ability to demonstrate an understanding and experience in the remit of the Field Engineer's role
- Minimum 2 years experience working in the coffee machine or vending industry
- Competent using phones and laptop
- Personal integrity
- Analysing and prioritising
- Understand when to inform and when to elevate issues
- Any other ad hoc duties and responsibilities that arise on a day to day basis over a period of time that falls in the remit of the role
What we offer you:
- Opportunity to work in a collaborative and innovative environment
- Professional growth and development opportunities
- Competitive salary and benefits package
- Be part of a company committed to excellence and innovation
- 25 days of holidays
- Private Healthcare for you, with the option to add partner and children
Field Service Engineer - Birmingham employer: Franke LLC
Franke LLC is an excellent employer, offering a dynamic work environment in Edinburgh where innovation meets customer satisfaction. With a strong focus on employee growth and development, we provide comprehensive training and support, ensuring our team members thrive in their roles. Our competitive salary and benefits package, combined with a culture that values collaboration and excellence, make us a rewarding place to build your career in the coffee systems industry.
StudySmarter Expert Advice🤫
We think this is how you could land Field Service Engineer - Birmingham
✨Tip Number 1
Network like a pro! Reach out to folks in the coffee machine or vending industry. You never know who might have a lead on a Field Service Engineer role or can give you insider info about Franke.
✨Tip Number 2
Brush up on your technical skills! Make sure you can confidently discuss your experience and how it relates to the role. Be ready to share specific examples of how you've tackled issues in the past.
✨Tip Number 3
Prepare for the interview by researching Franke's values and recent projects. Show us that you're not just interested in the job, but also in being part of our innovative team!
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen. Plus, it shows us you’re serious about joining the Franke family.
We think you need these skills to ace Field Service Engineer - Birmingham
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the Field Service Engineer role. Highlight your experience in the coffee machine or vending industry and any relevant technical skills. We want to see how you can bring value to our team!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you're passionate about this role and how your background aligns with our needs. Keep it concise but engaging – we love a good story!
Showcase Your Problem-Solving Skills:In your application, don’t forget to mention specific examples of how you've tackled challenges in previous roles. We’re looking for someone who can think on their feet and resolve issues efficiently.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy!
How to prepare for a job interview at Franke LLC
✨Know Your Technical Stuff
Make sure you brush up on your technical knowledge related to coffee machines and vending systems. Be ready to discuss specific issues you've resolved in the past and how you approached them. This will show that you understand the role and can handle the technical demands.
✨Show Off Your Customer Service Skills
Since managing customer relations is key, think of examples where you've gone above and beyond for a client. Prepare to share stories that highlight your ability to communicate effectively and resolve issues promptly, as this will demonstrate your commitment to quality service.
✨Be Ready for Scenario Questions
Expect questions about how you'd handle specific situations, like stock management or technical assistance during an on-call weekend. Practise answering these types of questions so you can showcase your problem-solving skills and ability to prioritise tasks under pressure.
✨Ask Insightful Questions
Prepare some thoughtful questions about the company’s technical standards and processes or their approach to professional development. This shows you're genuinely interested in the role and helps you assess if the company is the right fit for you.
