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For Companies At a Glance
- Tasks: Provide hands-on IT support and collaborate with teams across the company.
- Company: Join Franke, a global leader in innovative kitchen and coffee solutions.
- Benefits: Enjoy competitive salary, 25 days holiday, and private healthcare.
- Why this job: Be part of a dynamic team driving innovation in IT support.
- Qualifications: Relevant qualifications and experience in IT service desk required.
- Other info: Flexible work environment with opportunities for professional growth.
The predicted salary is between 30000 - 42000 £ per year.
About Franke
We, the Franke company with its three divisions, are a world's leading supplier of products and services for domestic kitchens, the professional foodservice systems and the convenience store sector as well as for professional coffee making. With around 60 companies, we are at home on five continents. Over 8,000 employees constantly take on new perspectives to identify opportunities and turn them into inspiring, innovative solutions for tomorrow’s demands. The Franke Coffee Systems division is a leading global provider of state-of-the-art solutions for professional coffee making. Together with our trade partners, we are committed to delivering premium best-in-class in-cup-quality, consistency and beverage variety, as well as ensuring an outstanding customer experience through constant innovation.
About The Job
We are looking for a motivated and detail-oriented IT Support Specialist to join our dynamic IT team. This hands-on position requires a team player who can work closely with every department on daily operations. You’ll be a member of our team in St Albans.
Your tasks:
- 1st and 2nd level support within region standard Applications (M365, Adobe, FMS und IFS)
- Joiner / Mover / Leaver handling with ServiceNow
- Software provisioning (SCCM)
- Client hardware (desktop, laptop, tablet, barcode scanner) & peripherals (printer, scanner, copier, fax)
- Installation, maintenance & provisioning VoIP
- Network support (LAN) and monitoring of WAN and servers
- Mobile devices and contracts
- Introduction & training
- Licence Management
- Team member of projects
- Local contact for Platform Services
- Quotes and order process of hardware
Requirements:
- Relevant educational qualifications
- Additional trainings for Microsoft (MCP level) and Cisco (CCNA Discovery)
- 3 years work experience in the IT Service Desk area
- ICT service operations
- Basic ITIL knowledge
- Broad technical skills hardware, OS & software (Microsoft, mobile devices)
- Basic technical skills Server OS, network, storage (SAN, NAS)
- Basic application architecture know-how
- Good analytical and conceptual abilities
- Independent, but with team skills for dealing with IS specialists and key users
- Open and communicative, likes dealing with people (telephone & teams support)
- Flexibility and willingness to travel to Manchester once or twice a month
What we offer you:
- Opportunity to work in a collaborative and innovative environment.
- Professional growth and development opportunities.
- Competitive salary and benefits package.
- Be part of a company committed to excellence and innovation.
- 25 days of holidays
- Private Healthcare for you, with the option to add partner and children
- Life Insurance
- Income Protection
For more information see: www.franke.com
IT Support Specialist in St Albans employer: Franke Group
Contact Detail:
Franke Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land IT Support Specialist in St Albans
✨Tip Number 1
Network like a pro! Reach out to current employees at Franke on LinkedIn or other platforms. Ask them about their experiences and any tips they might have for landing the IT Support Specialist role.
✨Tip Number 2
Prepare for the interview by brushing up on your technical skills. Make sure you can confidently discuss M365, Adobe, and VoIP support. We want to see that you know your stuff!
✨Tip Number 3
Show off your problem-solving skills during the interview. Think of examples where you've tackled IT issues in the past. We love candidates who can think on their feet and come up with innovative solutions.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re genuinely interested in joining our team at Franke.
We think you need these skills to ace IT Support Specialist in St Albans
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the IT Support Specialist role. Highlight relevant experience, especially in 1st and 2nd level support, and any specific software or hardware skills that match what we're looking for.
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're passionate about IT support and how your skills can contribute to our dynamic team at Franke. Keep it concise but engaging!
Show Off Your Soft Skills: We love team players! In your application, don’t forget to mention your communication skills and ability to work with different departments. It’s all about collaboration here at Franke!
Apply Through Our Website: To make sure your application gets noticed, apply directly through our website. It’s the best way for us to receive your details and keep track of your application!
How to prepare for a job interview at Franke Group
✨Know Your Tech Inside Out
Make sure you brush up on your knowledge of M365, Adobe, and other applications mentioned in the job description. Be ready to discuss how you've used these tools in past roles, as well as any troubleshooting experiences you've had.
✨Show Off Your Problem-Solving Skills
Prepare examples of how you've handled 1st and 2nd level support issues in previous jobs. Think about specific challenges you faced and how you resolved them, especially in a team setting, as collaboration is key for this role.
✨Be Ready for Technical Questions
Expect questions that test your understanding of network support, hardware, and software. Brush up on basic ITIL concepts and be prepared to explain your experience with server OS and storage solutions like SAN and NAS.
✨Demonstrate Your People Skills
Since this role involves a lot of communication, think of instances where you've successfully interacted with users or team members. Highlight your open and communicative nature, and be ready to discuss how you handle support over the phone and through Teams.
