At a Glance
- Tasks: Provide top-notch technical support and resolve customer issues in the coffee machine industry.
- Company: Join Franke, a global leader in innovative kitchen and coffee solutions.
- Benefits: Enjoy competitive salary, private healthcare, life insurance, and 25 days holiday.
- Other info: Great opportunities for professional growth in a dynamic work environment.
- Why this job: Be part of a collaborative team driving excellence and innovation in coffee solutions.
- Qualifications: 2+ years in coffee machine or vending industry with strong communication skills.
The predicted salary is between 36000 - 60000 £ per year.
About Franke
We, the Franke company with its three divisions, are a world's leading supplier of products and services for domestic kitchens, the professional foodservice systems and the convenience store sector as well as for professional coffee making. With around 60 companies, we are at home on five continents. Over 8,000 employees constantly take on new perspectives to identify opportunities and turn them into inspiring, innovative solutions for tomorrow’s demands.
The Franke Coffee Systems division is a leading global provider of state-of-the-art solutions for professional coffee making. Together with our trade partners, we are committed to delivering premium best-in-class in-cup-quality, consistency and beverage variety, as well as ensuring an outstanding customer experience through constant innovation.
About The Job
We’re looking for a Service Engineer based in Birmingham. The Service Engineer role holds the responsibility for the technical support of our customers and resolution of ongoing issues when required. You will deliver a quality and reliable service to our customers and colleagues ensuring that reliability issues are dealt in a timely manner, and any issues with van stock or training needs will be reported back to the Head of Field Service.
Your tasks:
- Ensure agreed Franke UK Technical Standards and Processes are adhered to
- On Call weekend rota for Engineer Technical Assistance and reactive calls (1 every 4 weekends)
- Highlight Technical skills gap
- Highlight customer skills gap
- Managing stock levels
- Managing customer relations at a site level
- Keeping up to date with all company admin and courses
- Highlight issues where Account Support is required due to ongoing Customer Issues
Requirements:
- Ability to demonstrate an understanding and experience in remit of the Field Engineers role
- Minimum 2 years experience working in the coffee machine or vending industry
- Competent using phones and laptop
- Excellent communication skills
- Personal integrity
- Analysing and prioritising
- Understand when to inform and when to elevate issues
- Any other ad hoc duties and responsibilities that arise on a day to day basis over a period of time that falls in the remit of the role
What we offer you:
- Opportunity to work in a collaborative and innovative environment
- Professional growth and development opportunities
- Competitive salary and benefits package
- Be part of a company committed to excellence and innovation
- 25 days of holidays
- Private Healthcare for you, with the option to add partner and children
- Life Insurance
- Income Protection
Field Service Engineer - Birmingham in St Albans employer: Franke Group
Franke Group is an exceptional employer that fosters a culture of excellence and innovation, particularly in the dynamic coffee industry. With a commitment to professional growth, employees enjoy competitive salaries, generous holiday allowances, and comprehensive private healthcare, all while working in a collaborative environment that values strategic partnerships and client relationships across the UK and Ireland.
StudySmarter Expert Advice🤫
We think this is how you could land Field Service Engineer - Birmingham in St Albans
✨Tip Number 1
Network like a pro! Reach out to current or former employees at Franke on LinkedIn. A friendly chat can give you insider info and maybe even a referral, which can really boost your chances.
✨Tip Number 2
Prepare for the interview by knowing your stuff! Research Franke’s products and services, especially in the coffee systems division. Show us you’re passionate about what we do and how you can contribute.
✨Tip Number 3
Practice makes perfect! Do mock interviews with friends or family. Focus on common questions for Field Service Engineers and be ready to discuss your experience in the coffee machine or vending industry.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re serious about joining the Franke team!
We think you need these skills to ace Field Service Engineer - Birmingham in St Albans
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the Field Service Engineer role. Highlight your experience in the coffee machine or vending industry and any relevant technical skills. We want to see how your background aligns with what we’re looking for!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you’re passionate about the role and how you can contribute to our team. Keep it concise but engaging – we love a good story!
Show Off Your Communication Skills:Since excellent communication is key for this role, make sure your application reflects that. Use clear language and structure your thoughts well. We appreciate clarity and professionalism in all our interactions!
Apply Through Our Website:Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re serious about joining our team!
How to prepare for a job interview at Franke Group
✨Know Your Stuff
Make sure you brush up on your technical knowledge related to coffee machines and vending systems. Be ready to discuss your previous experiences and how they relate to the role of a Field Service Engineer. This will show that you understand the industry and can hit the ground running.
✨Show Off Your Communication Skills
As a Service Engineer, you'll need to communicate effectively with customers and colleagues. Practice explaining complex technical issues in simple terms. During the interview, demonstrate your ability to listen actively and respond thoughtfully to questions.
✨Be Ready for Scenario Questions
Prepare for situational questions that might ask how you would handle specific customer issues or technical challenges. Think of examples from your past work where you successfully resolved problems, and be ready to share those stories.
✨Ask Insightful Questions
At the end of the interview, don’t forget to ask questions! Inquire about the team dynamics, ongoing training opportunities, or how success is measured in the role. This shows your genuine interest in the position and helps you assess if it's the right fit for you.
