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- Tasks: Provide technical support and resolve customer issues in the coffee machine industry.
- Company: Join Franke, a global leader in innovative kitchen and coffee solutions.
- Benefits: Enjoy competitive salary, private healthcare, life insurance, and 25 days holiday.
- Why this job: Be part of a collaborative team dedicated to excellence and innovation.
- Qualifications: 2 years experience in coffee machines or vending, strong communication skills.
- Other info: Great opportunities for professional growth in a dynamic environment.
The predicted salary is between 30000 - 42000 £ per year.
About Franke
We, the Franke company with its three divisions, are a world's leading supplier of products and services for domestic kitchens, the professional foodservice systems and the convenience store sector as well as for professional coffee making. With around 60 companies, we are at home on five continents. Over 8,000 employees constantly take on new perspectives to identify opportunities and turn them into inspiring, innovative solutions for tomorrow’s demands. The Franke Coffee Systems division is a leading global provider of state-of-the-art solutions for professional coffee making. Together with our trade partners, we are committed to delivering premium best-in-class in-cup quality, consistency and beverage variety, as well as ensuring an outstanding customer experience through constant innovation.
About The Job
We’re looking for a Service Engineer based in Scunthorpe. The Service Engineer role holds the responsibility for the technical support of our customers and resolution of ongoing issues when required. You will deliver a quality and reliable service to our customers and colleagues ensuring that reliability issues are dealt in a timely manner, and any issues with van stock or training needs will be reported back to the Head of Field Service.
Your tasks:
- Ensure agreed Franke UK Technical Standards and Processes are adhered to
- On Call weekend rota for Engineer Technical Assistance and reactive calls (1 every 6 weekends)
- Highlight Technical skills gap
- Highlight customer skills gap
- Managing stock levels
- Managing customer relations at a site level
- Keeping up to date with all company admin and courses
- Highlight issues where Account Support is required due to ongoing Customer Issues
Requirements:
- Ability to demonstrate an understanding and experience in remit of the Field Engineers role
- Minimum 2 years experience working in the coffee machine or vending industry
- Competent using phones and laptop
- Excellent communications skills
- Personal integrity
- Analysing and prioritising
- Understand when to inform and when to escalate issues
- Any other ad hoc duties and responsibilities that arise on a day to day basis or over a period of time that falls in the remit of the role
What we offer you:
- Opportunity to work in a collaborative and innovative environment
- Professional growth and development opportunities
- Competitive salary and benefits package
- Be part of a company committed to excellence and innovation
- 25 days of holidays
- Private Healthcare for you, with the option to add partner and children
- Life Insurance
- Income Protection
For more information see: www.franke.com
Field Service Engineer - Scunthorpe in Manchester employer: Franke Group
Contact Detail:
Franke Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Field Service Engineer - Scunthorpe in Manchester
✨Tip Number 1
Network like a pro! Reach out to current or former employees at Franke on LinkedIn. A friendly chat can give you insider info and maybe even a referral, which can really boost your chances.
✨Tip Number 2
Prepare for the interview by knowing your stuff! Research Franke’s products and services, especially in the coffee systems division. Show them you’re not just another candidate but someone who genuinely cares about their mission.
✨Tip Number 3
Practice your technical skills! Since the role is all about providing top-notch service, brush up on your troubleshooting techniques and be ready to discuss how you've solved problems in the past.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re serious about joining the Franke team.
We think you need these skills to ace Field Service Engineer - Scunthorpe in Manchester
Some tips for your application 🫡
Show Your Technical Skills: Make sure to highlight your experience in the coffee machine or vending industry. We want to see how your technical skills align with the role of a Field Service Engineer, so don’t hold back!
Tailor Your CV: Customise your CV to reflect the job description. Use keywords from the posting to show us you understand what we’re looking for. This helps us see that you’re a great fit for our team.
Be Clear and Concise: When writing your application, keep it straightforward. We appreciate clarity, so make sure your points are easy to read and get straight to the point about your qualifications and experiences.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy!
How to prepare for a job interview at Franke Group
✨Know Your Stuff
Make sure you brush up on your technical knowledge related to coffee machines and vending systems. Be ready to discuss your previous experience in the field, as well as any specific challenges you've faced and how you resolved them.
✨Show Off Your Communication Skills
Since this role involves managing customer relations, practice articulating your thoughts clearly. Think of examples where you've successfully communicated with clients or colleagues to resolve issues, as this will demonstrate your ability to maintain strong relationships.
✨Be Ready for Scenario Questions
Prepare for questions that might ask how you'd handle specific situations, like a technical failure during a service call. Use the STAR method (Situation, Task, Action, Result) to structure your answers and show how you can think on your feet.
✨Ask Insightful Questions
At the end of the interview, don’t forget to ask questions! Inquire about the team dynamics, ongoing training opportunities, or how success is measured in the role. This shows your genuine interest in the position and helps you gauge if it's the right fit for you.