At a Glance
- Tasks: Manage customer credit, chase overdue payments, and maintain accurate financial records.
- Company: Franke, a global leader in kitchen solutions with a focus on innovation.
- Benefits: Salary up to £36k, pension scheme, 25 days holiday, health cash plan, and hybrid working.
- Other info: Opportunity for growth in a supportive and innovative environment.
- Why this job: Join a dynamic finance team and play a key role in protecting cash flow.
- Qualifications: Strong communication skills, attention to detail, and proficiency in MS Excel.
The predicted salary is between 36000 - 36000 £ per year.
About Franke
We, the Franke company with its three divisions, are a world's leading supplier of products and services for domestic kitchens, the professional foodservice systems and the convenience store sector as well as for professional coffee making. With around 60 companies, we are at home on five continents. Over 8,000 employees constantly take on new perspectives to identify opportunities and turn them into inspiring, innovative solutions for tomorrow’s demands. The Franke Home Solutions division is the world’s leading provider of smart systems for domestic kitchens. Drawing on a long history of reliability and expertise, we help our partners enhance their businesses and provide outstanding kitchen and cooking experiences to our consumers by offering complete solutions for food preparation and cooking.
About The Job
A Credit Controller plays a critical role in protecting cash flow by managing the sales ledger, ensuring timely customer payments, and minimizing overdue debt. The role sits within the UK Finance team and works closely with the Sales Back Office and external partners such as trade credit insurers.
Your tasks
- Credit Management — Assess and approve new customer credit applications, set credit limits, and conduct regular reviews to manage risk.
- Trade Credit Insurance Support — Liaise with the credit insurance provider to submit limit requests, monitor approved limits, manage policy compliance, and elevate potential risks. Ensure customer exposures remain within insured thresholds and support monthly reporting to the insurer.
- Debt Recovery — Proactively chase overdue payments via phone, email, and written communication. Negotiate payment plans where required and manage disputed invoices professionally.
- Cash Allocation — Accurately post and allocate incoming payments to customer accounts, ensuring the ledger is always up to date.
- Reporting — Prepare aged debtor reports, highlight risks, and provide cash inflow forecasts to management.
- Account Maintenance — Maintain accurate customer records, issue monthly statements, and ensure compliance with internal controls.
- Legal Action — Initiate legal proceedings or place accounts on stop when debts fall outside agreed terms, following company policy.
Requirements
- Communication Skills — Confident, professional communicator able to negotiate effectively with customers at all levels.
- Numeracy & Accuracy — Strong attention to detail and ability to manage high volumes of financial data.
- Systems Knowledge — Proficient in MS Excel; prior exposure to SAP is advantageous.
- Problem-Solving — Capable of resolving invoice disputes efficiently and collaboratively.
- Insurance Awareness — Understanding of credit insurance processes or willingness to learn.
What we offer you
- Salary up to £36k (Based on experience)
- Pension Scheme
- 25 days holiday plus bank holidays
- Health Cash Plan with online GP access
- Hybrid working (Manchester office)
Credit Controller in Manchester employer: Franke Group
Franke is an exceptional employer that values innovation and employee growth, offering a dynamic work environment in the heart of Manchester. With competitive salaries, a robust pension scheme, and a health cash plan, we prioritise the well-being of our team while fostering a culture of collaboration and support. Join us to be part of a global leader in kitchen solutions, where your contributions directly impact our mission to enhance cooking experiences worldwide.
StudySmarter Expert Advice🤫
We think this is how you could land Credit Controller in Manchester
✨Tip Number 1
Network like a pro! Reach out to your connections in the finance sector, especially those who might know someone at Franke. A friendly chat can sometimes lead to opportunities that aren’t even advertised.
✨Tip Number 2
Prepare for the interview by brushing up on your credit management knowledge. Be ready to discuss how you would handle specific scenarios, like negotiating payment plans or managing overdue debts. Show us you’re the right fit!
✨Tip Number 3
Don’t forget to showcase your communication skills! During interviews, demonstrate how you can effectively negotiate and resolve disputes. We want to see that you can handle tough conversations with confidence.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re genuinely interested in joining the Franke team. Let’s make it happen!
We think you need these skills to ace Credit Controller in Manchester
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the Credit Controller role. Highlight your experience in credit management, debt recovery, and any relevant systems knowledge. We want to see how your skills match what we're looking for!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you're passionate about the role and how your background makes you a great fit. Don’t forget to mention your communication skills and problem-solving abilities!
Showcase Your Attention to Detail:As a Credit Controller, accuracy is key. In your application, provide examples of how you've managed financial data or resolved disputes. This will show us that you have the strong attention to detail we need.
Apply Through Our Website:We encourage you to apply through our website for the best chance of getting noticed. It’s super easy, and you’ll be able to keep track of your application status. We can’t wait to hear from you!
How to prepare for a job interview at Franke Group
✨Know Your Numbers
As a Credit Controller, you'll be dealing with financial data all the time. Brush up on your numeracy skills and be ready to discuss how you've managed financial records in the past. Be prepared to share specific examples of how you’ve handled high volumes of data accurately.
✨Master the Art of Communication
This role requires strong communication skills, so practice articulating your thoughts clearly. Think about times when you’ve successfully negotiated payment plans or resolved disputes. Show them you can handle tough conversations with confidence and professionalism.
✨Familiarise Yourself with Credit Insurance
Understanding credit insurance processes is key for this position. Do some research on how trade credit insurance works and be ready to discuss any relevant experience you have. If you're new to it, express your willingness to learn and adapt quickly.
✨Demonstrate Problem-Solving Skills
Prepare to showcase your problem-solving abilities. Think of specific instances where you’ve efficiently resolved invoice disputes or managed overdue payments. Highlight your collaborative approach and how you work with others to find solutions.
