At a Glance
- Tasks: Provide technical support and resolve customer issues in the coffee machine industry.
- Company: Franke, a global leader in kitchen and coffee solutions with a focus on innovation.
- Benefits: Competitive salary, 25 days holiday, private healthcare, and professional development opportunities.
- Other info: Opportunity for personal growth in a dynamic and innovative environment.
- Why this job: Join a collaborative team and make a real impact in customer service and technical excellence.
- Qualifications: 2 years experience in the coffee machine or vending industry and strong communication skills.
The predicted salary is between 30000 - 40000 £ per year.
About Franke
We, the Franke company with its three divisions, are a world's leading supplier of products and services for domestic kitchens, the professional foodservice systems and the convenience store sector as well as for professional coffee making. With around 60 companies, we are at home on five continents. Over 8,000 employees constantly take on new perspectives to identify opportunities and turn them into inspiring, innovative solutions for tomorrow’s demands.
The Franke Coffee Systems division is a leading global provider of state-of-the-art solutions for professional coffee making. Together with our trade partners, we are committed to delivering premium best-in-class in-cup quality, consistency and beverage variety, as well as ensuring an outstanding customer experience through constant innovation.
About The Job
We're looking for a Service Engineer based in West London. The Service Engineer role holds the responsibility for the technical support of our customers and resolution of ongoing issues when required. You will deliver a quality and reliable service to our customers and colleagues ensuring that reliability issues are dealt in a timely manner, and any issues with van stock or training needs will be reported back to the Regional Team Leader.
Your tasks:
- Ensure agreed Franke UK Technical Standards and Processes are adhered to
- On Call weekend rota for Engineer Technical Assistance and reactive calls (1 every 6 weekends)
- Highlight Technical skills gap
- Highlight customer skills gap
- Managing stock levels
- Managing customer relations at a site level
- Keeping up to date with all company admin and courses
- Highlight issues where Account Support is required due to ongoing Customer Issues
Requirements:
- Ability to demonstrate an understanding and experience in remit of the Field Engineers role
- Minimum 2 years experience working in the coffee machine or vending industry
- Competent using phones and laptop
- Excellent communications skills
- Personal integrity
- Analysing and prioritising
- Understand when to inform and when to elevate issues
- Any other ad hoc duties and responsibilities that arise on a day to day basis or over a period of time that falls in the remit of the role.
What we offer you:
- Opportunity to work in a collaborative and innovative environment
- Professional growth and development opportunities
- Competitive salary and benefits package
- Be part of a company committed to excellence and innovation
- 25 days of holidays
- Private Healthcare for you, with the option to add partner and children
- Life Insurance
- Income Protection
Field Service Engineer - West London employer: Franke Group
Franke is an exceptional employer, offering a collaborative and innovative work environment where employees can thrive. As a Field Service Engineer in West London, you will benefit from professional growth opportunities, a competitive salary, and a comprehensive benefits package, including private healthcare and generous holiday allowances. Join a company that values excellence and innovation, ensuring you have the support and resources to succeed in your role.
StudySmarter Expert Advice🤫
We think this is how you could land Field Service Engineer - West London
✨Tip Number 1
Network like a pro! Reach out to current or former employees at Franke on LinkedIn. A friendly chat can give you insider info and maybe even a referral, which can really boost your chances.
✨Tip Number 2
Prepare for the interview by practising common questions related to technical support and customer service. We recommend using the STAR method to structure your answers – it helps you showcase your skills effectively!
✨Tip Number 3
Show off your problem-solving skills during the interview. Think of specific examples where you've resolved issues in the past, especially in the coffee machine or vending industry. This will demonstrate your fit for the role!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you're genuinely interested in joining the Franke team.
We think you need these skills to ace Field Service Engineer - West London
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the Field Service Engineer role. Highlight your experience in the coffee machine or vending industry and any relevant technical skills. We want to see how your background aligns with what we’re looking for!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you’re passionate about the role and how you can contribute to our team. Don’t forget to mention your excellent communication skills and personal integrity, as these are key for us.
Showcase Problem-Solving Skills:In your application, give examples of how you've resolved issues in the past. We love candidates who can analyse problems and prioritise effectively, so share any relevant experiences that demonstrate these abilities.
Apply Through Our Website:We encourage you to apply through our website for a smoother process. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates from our team!
How to prepare for a job interview at Franke Group
✨Know Your Stuff
Make sure you brush up on your technical knowledge related to coffee machines and vending systems. Familiarise yourself with Franke's products and services, as well as their technical standards. This will show that you're genuinely interested and prepared for the role.
✨Showcase Your Communication Skills
As a Field Service Engineer, you'll need to communicate effectively with customers and colleagues. Practice explaining complex technical issues in simple terms. During the interview, be clear and concise in your responses, demonstrating your ability to engage with different audiences.
✨Highlight Your Problem-Solving Abilities
Prepare examples of how you've resolved technical issues in the past. Think about specific situations where you identified a problem, analysed it, and implemented a solution. This will help illustrate your analytical skills and your ability to prioritise tasks under pressure.
✨Ask Insightful Questions
At the end of the interview, don’t forget to ask questions! Inquire about the team dynamics, ongoing training opportunities, or how success is measured in the role. This shows your enthusiasm for the position and helps you gauge if the company culture aligns with your values.
